Rixos Almaty Hotel
772 reviews
April 22, 2024
This hotel needs to reload across all offerings: rooms, service and guests meet up. Although some of the staff are putting efforts to make your stay as comfortable as possible .
November 29, 2024
Wonderful place! Great service!
April 25, 2024
Usual 5* hotel
In the centre of the city.
June 17, 2024
Ochen otlicnoe mesto
November 28, 2023
Service is poor, and rooms need upgrades.
December 12, 2024
Shabby
June 16, 2023
Excellent hotel & service & breakfast & location
1
April 28, 2023
Very basic
2
November 11, 2024
RIXOS Almaty is part of the Accorhotel chain.
The location of the hotel is Super central, all the interesting places in the city are nearby.
Restaurant; breakfast is all right but not for 5*.
The food is made from fresh ingredients.
The staff is friendly. However, we would like to improve the level of personnel management.
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December 15, 2024
A high-class hotel, most of all because of the name. The restaurant and the food are at an excellent level, due to the variety and quite tasty. There is a very cozy square with chestnuts nearby, you can take a walk. The staff and service, as luck would have it, are generally on a solid 4.
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September 23, 2024
It is well located.
There is its own Parking, which is not a little important.
The staff is polite.
You can eat inside.
There is a lobby where you can eat and drink tea or coffee.
The prices are above average and the service is excellent.
In a word, I recommend it to everyone!!!
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October 17, 2024
Gorgeous. Very tasty breakfasts, a good gym, attentive staff. Convenient location - 15 minutes to many attractions.
The only drawback is the expensive restaurant.
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November 22, 2024
The rooms are battered, in good condition, but everything is worn.
Cleaning for 5, every day.
There is breakfast, there is a large selection, but the quality of the products is not high
To put it mildly, the coffee is not good.
Bar and restaurant in the lobby - ordered soup, carried it for 35 minutes, eventually brought cold, club sandwich cold , from the refrigerator - redone.
The hotel is not bad, but there is something to work on.
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October 28, 2024
The decorations of the hall, the halls for celebrations and conferences, the restaurant are gorgeous. But the rooms are a little tired: the furniture is shuffled, the plumbing is leaking, something is hanging out somewhere))) well, the service is three-fold: 4 times I asked for a board with an iron in the room, all 4 times politely accepted the request, but did nothing. After 3 requests, an iron appeared in the room. But the board did not materialize for 3 days of stay.
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November 20, 2024
A very nice hotel... 10 years ago it was probably… But today it's time to renovate. Very atmospheric indoor "courtyard", entourage, pleasant staff, but does not correspond to 5 stars ... but they try, but not much ;) There should be guests on the chill, but not the staff! I put a solid 4, but more - sorry!.. Oh, the bed is good - mattress and linen! This is for 5!
See original · Русский
July 2, 2024
It has been one of the favorite hotels in Kazakhstan for many years.
A chic spa will allow you to take a break from business and relax.
Excellent breakfasts.
Attentive staff.
You can always have a cup of coffee with your partners in the huge lobby.
The rooms have everything you need for a comfortable stay.
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September 22, 2024
An excellent hotel with extensive services, which is worth an atrium with a lobby bar, rather a restaurant. Chic, oriental, plentiful, delicious, comfortable, beautiful!
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June 25, 2024
A chic hotel, large comfortable rooms, the food in the restaurant, as in all hotels, is delicious but boring, everything is very clean, linen, towels. One thing does not please-the price. In Almaty, you can find a hotel of the same level 1.5 - 2 times cheaper. Even with a discounted Deluxe room for $300, it's expensive for kmk.
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1
October 8, 2024
A wonderful hotel!
I was... a long time ago.
The visit in October 2024 was absolutely disappointing.
The room was not cleaned. Only after the call. The number is dead. It is very old and everything is asking for repairs. The room temperature is not regulated. The card receiver is not working properly at the entrance. There are midges in the bathroom, the bathroom is not washed. I asked to remove it - they did not come.
Restaurant/Breakfast:
It's just a shame. There is almost nothing to eat. The choice is extremely poor, all the tables were dirty at 9 a.m. despite the fact that 20 percent of them were occupied%…
There are no staff. One coffee machine is working, the other requires cleaning.
Obviously, management is not doing its job. No one runs the hotel.
If it's five stars, then what's in the hotels below the level?!
See original · Русский
July 14, 2024
I believe that all the reviews are purchased. The hotel is extremely tired and requires restoration, new furniture and the selection of new staff, or this one should be trained. There is one name from rixos. The feeling that it was in the 90s and it remains. The service is very long. I have to run after everyone. The price and quality do not correspond to the word at all. Since there are many escorts in the hotel, be prepared that if you are a girl and you will be in the lobby at night, then the Kazakhs will also try to take you off. Or even better, if you return from somewhere at five in the morning, you will be rudely asked to get a room card, confusing you with another escort. It is very strange not to remember its inhabitants, the main task of the guard, by the way, wished one a good day in the morning, he did not answer anything and looked strangely. In short, staff training is crying out for you.
About the spa now. In general, it's OK, but everything is also very tired, I've never seen this anywhere. Massage, spa are performed ok, although not at the highest level as expected from a 5 star hotel. But while I was undergoing the procedure in the Turkish steam room, the cleaner next to me was mopping the floors. No comments.
And in the beauty salon, while the hair was being dried for brushing, I thought all the hair would be pulled out, other light curls were expected, as the master later admitted, it turns out she does not know how. Why start spoiling your hair. About facial massage - a nice woman.
In short, I will not come back for anything, they still have to pay extra for this.
By the way! About the dream, the terrible bed linen. I do not recommend it!!!
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6
1
September 5, 2024
I booked a room for the head and his girlfriend, they are also newlyweds. It was very important for them that the room was on the upper floors, so I even called the hotel and clarified this point + indicated a comment when booking
As a result, they were placed on the 1st floor and, of course, the claims go to me.
She called again, found out everything, was constantly transferred to another person and I told her again like a parrot
As a result, they promised that they would try to move them to another room tomorrow. If this happens, I will change the review, but for now, let it be so that this moment is not ignored
It is also surprising that initially I was told that all the rooms of the riksos of this plan are on the upper floors
View of the park, and eventually the road…
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1
December 31, 2024
A very nice hotel with a wonderful equipped spa complex, friendly staff who speak three languages - English, Kazakh, Russian. Beautiful interior
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August 22, 2024
The rooms are tired, the furniture is old and worn. In general, of course, room repairs are needed, it does not take 5⭐️. But a good spa, you can relax perfectly in the evening. By the way, the staff also does not shine with courtesy and friendliness. We were in October 2023
See original · Русский
July 3, 2023
I've been staying at the hotel for a month, so I have something to say.
The lobby is luxurious: many beautiful and comfortable areas for relaxation / negotiations; very pleased with live plants; in general, it is expensive and impressive.
Rooms: first, they settled in a terribly smoky room (and on the floor where there are non-smoking rooms) with a view of a noisy street (although initially I asked to give me a room with a view of the square); moreover, I repeatedly heard complaints from other guests about smoky rooms on the same floor. After the request, the room was changed, but in principle, unexpectedly faced with such a situation in 2023 in a 5 * hotel.
The room has a comfortable bed; the view is excellent; the furniture and repairs are tired; the refrigerator is barely working; the drawers in the closet without closers, so they knock very loudly if you forget to hold it; when checking in in the shower cabin, there was already a fallen side, so the shower leaked (the cleaners did not notice it at point blank range, only after contacting the reception side they glued it, but it didn't really help). Low-quality instant coffee and powdered milk somehow do not correspond to 5*.
The quality of cleaning is without any complaints.
Breakfast: in general, it's not bad, but we were unpleasantly surprised by very sluggish waiters who ignore untidy and unserved tables at a fairly low load. Every other time, I had to bring the missing appliances to myself, since often the waiters could not be reached. Rotten cherries, poorly washed fruits were often found, and the products that ended up on the buffet were slowly replenished.
Spa: everything is great (beautiful and sparsely populated, friendly staff), it's a pity that there is no Jacuzzi.
Additional comments: the umbrella is given to residents only for a deposit of 10k tenge (well, it takes 10 minutes to complete) - somehow petty, considering that you have all the data of the residents and so on.
The hotel still cannot fully join the Accor ALL program (1.5 months ago, now everyone is joining, although Almaty has been listed on the Accor Rixos website for a long time). They also could not offer any alternative schemes for accumulating bonuses. It's amazing for a chain hotel where other hotels are in the program, but for some reason this one is not.
In general, the impression is contradictory. In itself, I liked the stay, the location of the hotel is excellent, the lobby is very beautiful, but, in my opinion, the above-mentioned jambs in a chain hotel of this class and cost should not be in principle. So for this money and expectations - only 3 points.
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8
September 23, 2024
Well, it does not pull at the declared premium in any way because of the number of rooms and some, so to speak, "services". For example, the wildest refusal to use the refrigerator, since there is a minibar in it and they refuse to temporarily empty it. Pay a deposit of 100 thousand tenge and nothing else. This has never been seen anywhere else. Shabby curtains with revealing holes. The plumbing is working, but there is no lid with a designation, then the inscription is simply unreadable. Replace-the price of the penny issue. The carpet in the rooms and corridors has not seen dry cleaning for a very long time. You won't ask for cleaning in the rooms, and if they do, then blunder. Dust on the glass shelves.see the attached photos. There are only 2 towels in the room, a bath towel and a small one. The light in the rooms is dim. Cosmetic kits are replenished as they want and not always, for example, they will add a toothbrush with toothpaste. But there are also advantages - very polite staff at the reception and in the restaurant. Delicious buffet breakfasts and a large selection of food. Everything is fresh and selected. In summary, the price is too high if you stay in private. There are a lot of corporate clients from different companies, which is probably why the price is so high.
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June 4, 2024
Everything is great, pleasant staff, beautiful view, convenient location, delicious cuisine. There was one downside. Apparently, I came across an unsuccessful room in which the drain in the shower does not work as it should be correctly and when I arrived at the room there was an unpleasant smell of standing water in the room.
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1
August 17, 2024
A wonderful hotel. Excellent service.
Friendly staff. The breakfasts are good.
Of the cons: there is a little old plumbing inside.
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November 16, 2024
Excellent hotel and excellent service, I really liked the breakfasts, be sure to ask to cook eggs Benedict with Hollandaise sauce, they do excellent
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February 17, 2024
thank you! wonderful service, super polite staff. Thank you dear Dinara "The waiter of the bar (restaurant) THANKS FOR THE SERVICE.
thanks for the great atmosphere, I recommend the Rixsos Almaty hotel to everyone
🙏🙏🙏💙💛❤️💙💛❤️💙🇰🇿🇰🇿🇰🇿
The best!!!
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1
October 17, 2024
Just Wow, such a great, bright place, with great restaurants inside, and bright rooms with all amenities
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March 24, 2024
This is a very nice and aesthetic hotel. I like the interior design, the cozy rooms, the breakfasts with a large selection and the restaurant menu. The spa complex is pleasant! For me, this is the best hotel in the city.
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July 13, 2024
Expensive. Richly.
The service is at the highest level!
A wonderful selection of drinks in the lobby bar!
The SPA and everything else are at the highest level!!!
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November 11, 2024
Tired hotel. With good service. The rooms are in need of renovation. It's good for conferences. In terms of price/quality ratio, it is a failure. Overall not bad - but not for this level of hotel
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November 20, 2024
The hotel is located in a good location, the general groups and food are at a good level. But the rooms are quite tired and battered, there are broken plumbing, damaged carpet in places, there are no complaints about the cleaning service
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July 9, 2024
Pretentious, expensive, rich.
The hotel staff is friendly. I liked the attitude as a guest. The visual component is excellent.
I didn't live, I went to meetings.
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February 20, 2024
Nice spa, spacious rooms, panoramic view. French windows, relevant in summer. It was a little chilly in the room in winter, but the air conditioner warmed up quickly. The spa is decent, there is a beauty salon, which is convenient.
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March 3, 2024
One of the best hotels I've ever been to! The trip to Almaty was decorated with : relaxation , a wonderful pool and spa, delicious food, cleaning and service at a height. See you soon Rixos Almaty Kazakhstan 🇰🇿
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1
July 25, 2024
The hotel is already a little tired, but the pleasant atmosphere of old money is present, they smile at everyone, everything is decorous and noble, they give an umbrella if it rains)))
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April 7, 2024
I was only in the SPA complex at this hotel. The SPA is excellent: a good, multi-lane swimming pool, sauna, hammam, a variety of SPA programs, classic massage do great.
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April 19, 2024
the best restaurant, the best service, the most delicious food, and steak, it's good, you don't like it,it's very tasty to cook here, the service is at a high level
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2
October 29, 2024
Rixos is Rixos! But!!!!!!! Getting through and getting feedback from managers is a whole problem! I had to go and personally seek a meeting and acquaintance, then everything went well. In the end, we held a seminar, changed the time of lunch and lunch, and we went to a meeting and everything was in time, well done, thank you.
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December 10, 2023
Stunning two-story room on the 7th floor ,with a huge Jacuzzi did not leave me indifferent)
In the kitchen - Amateur ,generally ate Tom Yam and tastier in Moscow,the Burger brand steak is on the fan, hummus transcripts ,tar tar with krewetkami👍 good, but the dessert Chia Mango pudding it's just a tower 🔥🔥🔥
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3
July 12, 2024
After cleaning, not a single large towel was left, an empty bottle of facial oil was thrown out, the shower was not fixed. A poached egg for breakfast was cooked almost in a steep way. Coffee at breakfast is only from the vending machine. And that's 5 stars?! Not…
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1
1
November 8, 2023
Excellent hotel in the center of Almaty! This is a whole city for recreation. Not a bad spa complex. Excellent breakfasts. Attentive staff. The lobby of the hotel is like a football field with zoned soft sofas surrounded by greenery
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1
August 8, 2023
7-star service - any requests were fulfilled instantly. Interesting design in the lobby, rooms are like everywhere else in hotels of this class. I liked the massage, 2 Finnish steam rooms in the spa center - 90 and 110 C. As a lover of hot stuff, I caught that special hot buzz before the massage. The breakfast is excellent, very on the level. The location is within walking distance from two Arbats - Zhibek Zholy and I. Panfilov street. In general, I recommend it!
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1
1
March 5, 2023
Convenient location. A good view of the mountains, at least I had that.
Everything is available in the hotel, spa, fitness, restaurants. Good breakfasts.
The rooms are decent, but require renovation, both in the interior and in other small things in the room.
We need to work on the room service, room cleaning happens later than those who want to know how it was cleaned. You ask to come in 30 minutes to get ready and go out and give the opportunity to do the cleaning, they will be at the door in 5 minutes, tactfully ready for cleaning.
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1
1
January 29, 2024
I rate Rixos Almaty at three out of five. Wonderful location and luxurious amenities, but some aspects of service and maintenance require improvements. Overall, the stay was pleasant, but there is potential to improve the quality of service.
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3
November 15, 2024
A good hotel, with pleasant breakfasts, but a little bit already shabby. It needs repairs. Their tea is great at the bar!
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September 23, 2024
One of the advantages is a beautiful atrium. The rooms are terribly worn out, some of the light bulbs are not lit, the underfloor heating in the bathroom does not work, the air conditioner does not work for heat. He lived on the 7th floor, a 2-storey room. The 2nd floor is windowless, vibrations from ventilation installations on the roof interfere with sleep. In short, 3 * for the interior maximum.
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January 26, 2024
A wonderful hotel, a decent breakfast, and quite helpful staff at the reception. The spa area is large, but not the best, the large hammam did not work. The rooms are both new and no longer sexually fresh, but at the same time clean
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