Rixos Almaty Hotel
788 reviews
August 6, 2024
There were several days, food and accommodation were on the level!
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December 14, 2023
Great, helpful staff, clean room, variety of breakfast food, rating 5+
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2
1
July 12, 2022
A great hotel, with a wide range of breakfast dishes. Rixos keeps its brand. The rooms are quite nice. The spa area is especially pleasing: steam room, sauna, Turkish hammam, relaxation areas, swimming pool. The rooms also have a very small balcony.
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3
August 14, 2023
A wonderful place,!polite staff. The massages are divine . Clean, cozy. I recommend it!
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August 5, 2024
The staff does not clean the rooms well, the towels are not fresh.
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November 11, 2024
Expensive and rich. A very beautiful hotel
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June 26, 2022
It's a very beautiful hotel inside and out, but that's it.... The rooms are old, the food in the hotel restaurant is very bad. After the flight, I didn't want to go anywhere anymore and decided to have a snack with friends at the hotel, first of all, I just want to mention the service - it just doesn't exist! We made a remark to the waiter 3 times to wipe our table and remove some incomprehensible glass fragments near our table (from previous guests) and only 3 times it worked. Then, after 20-30 minutes, the food arrived, and then the fun began - I ordered pasta bolognese, and when it was brought, I realized that I would not eat here anymore. I don't know what kind of cook they have, but he overcooked the pasta so that it was impossible to eat it. My friends ordered a burger and fries - but they missed it too! The burger patty was with blood (raw!!!) and the potatoes are also raw and not salty.... WTF? In general, the restaurant of this hotel, I'm sorry, but it sucks (it spoiled the overall impression very much! For a hotel of this level, such shoals are unacceptable! Bartenders in the evenings are also not very willing to serve you, which is very strange.
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4
August 28, 2023
I love you, I miss you, I'm coming.
Staying in the Rixos network for 13 years
, you get used to the comfort and level.
If I come back, I'll just stop here.
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3
October 21, 2024
Super hotel, everything is great for 5 Stars
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1
October 27, 2024
A pleasant place, clean and pleasant
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August 7, 2022
The service is just on the verge of fantasy. Not only that, they could not accommodate in a room that was booked and paid for with 2 separate beds, because why did they check out of it during check-in. And I didn't have the strength to wait for cleaning for at least another 40 minutes. The room that was eventually occupied was not ready for 2 guests at all. An hour later, they knocked out a second set of towels and toilet accessories. BUT they could only knock out the soap to wash their hands elementary by 19 o'clock. They called the reception and went down 2 times. But the result is that we received it only by 19 o'clock. The promised cup for the second guest will probably not be brought. In the morning, before an early excursion, we will take turns drinking tea. A complete shock from the hotel service. The same hotel chain in Nur Sultan is just heaven and earth. A full set of toiletries, cups, masks, antiseptics, a notebook, a pen in the room. There's not even half of it in the room. And to wash your hands, going to the bar on the ground floor is generally nonsense. Should I call again to ask for a cup) maybe I'll be lucky
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6
January 23, 2022
Excellent service.
Clean rooms and a nice bed. I just want to sleep and sleep)
A warm bathroom floor is love!.
The kitchen is good. Dinner in the room at 12 a.m. was great.
There are earthy brushes and paste and everything you need. It's convenient when you forget your own. I note this, because very often he picks up brushes even in expensive 5-star hotels : / I do not understand why they are not available somewhere.. Rixos has everything!))..
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3
October 27, 2023
Perhaps I was unlucky, but they gave me a room with a window that did not close tightly, and therefore it was very cold in the room. Also, the temperature control of the room also did not work, also the breakfast for this level of the hotel is very modest. Otherwise, a very large and beautiful hotel with good staff.
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1
January 5, 2023
We stayed in December 2022, a beautiful hotel. The repair is a little tired, but it does not spoil the overall impression. The pool is very pleasant. Among the disadvantages is the service, very long service in restaurants, breakfast does not reach a good five. Otherwise, I recommend it
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September 8, 2022
The hotel justifies its number of stars, both by the level of cuisine and service, and by the price. You can have a full meal in the lobby, and there is a wide range of drinks at the bar. The service is on the level.
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3
November 6, 2023
The hotel is very comfortable 👍
A separate oasis in the city. The food in the lobby is very tasty
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1
October 4, 2023
Service, rooms, cleanliness, everything has gone bad, Rixos is already tired and, apparently, the staff too. The management does everything on the dump, especially Nikolina, the staff does not care about customers, their requests, they are very disappointed.
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3
January 14, 2024
A super chic hotel, I've never met a cooler one in my life, I recommend everyone to see it
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August 21, 2022
I checked in on 08/19/2022, the problems started at the entrance.
I stood at the reception for 30 minutes, as there was only one employee who solved the issue of payment with a hotel guest.
Upon registration, he immediately announced that it was necessary to include breakfast, as well as immediately paid for the bar, the one in the room.
From 22:00 to 01:30 I waited for the bar to open, I needed a refrigerator to remove the medicines.
The room itself is smoky, the carpet on the floor is dirty and stained.
The next day, the restaurant at the entrance began to ask questions about the fact that breakfast was not paid, when checking at the reception, they also did not confirm, although they took payment for it at registration.
There is always a traffic jam at the entrance to the hotel, the traffic jam is formed because of the guests who come to the wedding, which is held at this hotel, like all other events.
When choosing a hotel, I just hoped for 5 stars of the hotel, but it turned out that the service was a solid three.
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4
1
May 28, 2023
It's a great place. All the stars and business Speakers stop here. Maria Azarenok. Sasha Mitroshina. Ksenia Gubina. And many others!
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October 24, 2024
Well, cool. I definitely recommend it)
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1
1
October 17, 2024
Everything is cool, but it's very expensive!
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December 13, 2023
Something on the rich.
A very expensive, beautiful, pretentious hotel.
High level of service.
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October 2, 2023
The hotel is nice, the location is great. The staff is polite, the kitchen could be better.
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August 6, 2024
It used to be cool, the location is super
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March 8, 2024
They do not accept Russian cards . If you say that you will not use the mini-bar, then they come and lock it with a key !! I've never seen anything like this before.
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1
August 12, 2022
The hotel is very nice, the exterior and interior design are excellent. The spa area is also large and decent. But of course the service is lame and the view inside the rooms and the carpet throughout the hotel is no longer fresh.
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June 12, 2022
The service and staff training are very good. Room cleaning is daily and, most importantly, I did not notice when they determined that I was not in the room and everything was done quickly and accurately. A wonderful sauna (hammam, Finnish sauna, swimming pool). The breakfasts are also delicious, with a large selection of dishes and fruits.
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3
November 2, 2024
Great hotel, location
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November 12, 2023
A well-groomed hotel, with extremely low service. None of your problems are solved. You paid, and they forgot about you. 3-star Turkish hotel breakfasts. The furniture is old, the staff is very tired.
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1
December 13, 2023
The New Year's mood is present! Breakfast- everything seems to be there, but somehow I didn't find any natural orange juice
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December 25, 2024
Nice hotel with all the amenities.
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October 18, 2023
An exhibition was held. Everything is fine, the organization is on top. Food and coffee are, uh, acceptable
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1
October 26, 2024
Very worthy! I recommend 10 out of 10!
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2
1
October 5, 2024
A cool hotel in the center of Almaty!
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1
1
June 4, 2023
Excellent attitude to the guests, courtesy, smiles and fulfillment of all whims. The breakfast is varied and delicious! Clean, great location. The spa area is perfect!
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June 25, 2023
At a high level, one of the few high-level hotels, the phone is answered warmly, everything is super
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3
1
October 1, 2023
Very beautiful inside! We ordered a deep tissue massage. I really liked it! Good craftsmen. Wash their hands before doing facial massage 👍
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3
June 16, 2022
Five, but a little old, there are rough edges - the morning after check-in there were problems with water in the room, I had to call the service while they were repairing, I missed breakfast. The hotel compensated for everything - they brought a luxurious breakfast to the room.
Minus the star, since the card from the room was constantly discharged and did not work, sometimes I had to run to the reception several times a day, and sometimes twice in a row! Considering the size of the hotel and living on a high floor, it was extremely uncomfortable.
A very pleasant area in the lobby is something like a bar and a large lounge space with greenery and sofas, you can sit for hours talking.
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5
July 13, 2023
Good staff, delicious breakfasts, clean and comfortable rooms, very comfortable lobby.
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3
October 10, 2024
An expensive hotel, but very cool
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October 25, 2024
Posh. I don't even know what to put in the negative)
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June 16, 2023
Once the best 5-star international hotel in the city, it has become a 3-star hotel with mediocre service and high prices. Just observe the behavior of employees from the outside. That's enough...(((((
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2
February 16, 2024
Rixos lobby is very beautiful and cozy for business meetings
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3
October 17, 2024
The price and quality do not match 3 stars maximum
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June 23, 2023
On the plus side: location, service, clean rooms, friendly staff, delicious breakfast, spa treatments and a swimming pool.
On the downside: the furnishings and furniture are a little outdated.
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2
October 21, 2022
The most gorgeous atrium. TOP 1. The staff is helpful. The number meets expectations. There is not enough fresh bread for breakfast. This is strange. Only packaged juice. I was also surprised by the SPA - for some reason, you have to walk through cold corridors to the steam rooms. It is also worth noting that if you decide to have a snack in the atrium, lay at least an hour. Even coffee was served for 15-20 minutes. Not everyone waited for the food.
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1
January 1
The delivery did not arrive and they did not call about the postponement of the date
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July 30, 2024
a cozy, but in need of renovation hotel
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December 14, 2024
Everything is fine, just a little bit neglected
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1