Smilebus
161 reviews
August 12
In general, everything is fine. But there is one drawback. I have been traveling with my child every summer for 3 years on the Gomel - Rechitsa route. We are not going from the terminal, as it is inconvenient. And at our stop, the seats remain one in front with the driver, the second in the cabin. The child is 4 years old, but I will not leave him alone in the cabin, and passengers are not always willing to switch places. Anyway, I don't understand why I should ask anyone. This should be decided by the carrier. It is logical, after all, that if an adult buys a ticket with a child, then they should go next to each other. This issue needs to be improved.
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6
September 30
Good day. I use the Rechitsa-Minsk smiley quite often and have something to say. From + clearly, cleanly, without delay, drivers confidently steer both in ice and at night, it even happens to be a pity, looking at their tired eyes... Thank you from the bottom of my heart! One of the disadvantages is the complete lack of goodwill towards passengers. You will not find Turkish etiquette here, there are 100 words in response to all comments, and if you do not shut up, then a folder will fly into the cabin in which either instructions or rules for transporting passengers and you will shut up anyway. It's useless to argue, to ask too - if you're lucky. The other day I was unlucky - I asked the driver to put a bag with a jacket in the luggage, so as not to disturb people, he put it, but commented - can I also put your makeup bag? We didn't seem to switch to YOU... She did not bring up.... and the psychologist of the traveling companion tried, I do not know the true reason, she was wearing headphones, but she inexperience made the remark that the driver does not know how to talk to a woman at all - after hearing in response. She'll probably go to a psychologist herself... I can write a script for a comedy woman about each of my trips.... we left the river, the driver stops the car, turns into the salon and says - what are you sitting here for beauty? Is this your first trip? - I'm switching to normal - fasten your seat belts. To remind the driver that we did not stop at the bus stop, but wherever he wanted, I did not dare, because of the same folder that could have flown into the salon... I sympathize with the student who was kicked out in front of me to drive with a fed dog. She told the operator with the armor that there would be an animal and nothing. They didn't take the minibus, maybe it was forbidden, I don't know whose mistake it was, but it was a pity to watch them being kicked out... to sum up, if you don't like the job, the salary, hate people, then why torture everyone? And if you still drive, then sometimes remember that there are people in the cabin.
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2
1
October 18
There are pros and huge cons, you can see changes in minibuses, but not in all (The route Mozyr-Minsk minibus 7 tech 6770 has a smell of exhaust gases in the cabin, drives the car from side to side, even though the asphalt is smooth), the points system feels uncomfortable, in other words, meaningless (arrived 30 minutes earlier, I see the minibus is standing, I asked and there were seats, respectively, I called rebooked right before sending, all points were completely written off), there are no questions to the driver's staff, how can they work like this, some call, some do not, however, if I am late, then I try not to forget to call the driver and arrange.
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August 30
I used their services for 8 years, everything was fine. If someone was late, the drivers called and even waited a minute. However, due to circumstances, I was a little late once and arrived exactly at the appointed time, but the driver had already left. When I called the driver, he said that he had been waiting for a minute, to which I replied that it had not been a minute since the driver hung up. Because of the "delay" I was blacklisted, after which I can't make orders in the app and this is a problem when you need to book a place in advance from another country, you just have to call them while roaming. They also wrote off all my accumulated points. To be honest, I don't want to use their services anymore.
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7
1
August 17
Flew in from vacation to Minsk, he lived in Gomel, for not previously asked to meet anyone else because I thought I'd get myself on arrival at the station, it turned out that the one tonight, began to look for loose tickets for the bus, found the smile of the beads was 3+ revenge free at the time of 23.15. I arrived at 14.00 and 15.00 was already at the station, because there was no other way and a taxi to pay 600-700p (at the time when I was watching) to give not really had the desire (the plane ticket cost 1200) was waiting for the bus, I waited about 8 hours for a half hour and went to a bus stop name by Leo Tolstoy, which was shown on maps in the app, which I reviewed more than once, in 23.14 sends me a text that I was not on the flight let me remind you I was waiting at the bus stop which was shown in the app, after that I called the driver, he told me that it was necessary for the other party to go, I asked him if he could wait, to which I replied where I'll wait, good thing there were only a train ticket that drove 7 hours and instead arrive at 3 a.m., I arrived at 7 am, the claim and that is why your card correctly does not specify the location where you want to go, I'm not a local, and how and where to go I don't know why the driver can't call and ask whether you will come or not, Gomel went once and had no problems and in the capital for the first time, waited 8 hours and such problems, even in addition to all the balls off and lowered the rating, I'm in shock with this situation
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11
June 17
I want to share my thoughts on improving the level of customer service at Smilbus:
1.Collect feedback from your customers and study the NPS.
2.Maintain a comfortable temperature in the cabin in summer and winter. The cabin should not be +28 in summer, and the driver should pay attention to the passengers.
3. If there is a TV in the cabin, then it can diversify a 4-hour trip. And if it doesn't work, let the WI-FI work stably. So far, this has not been observed.
4. Has the management of the company thought about which playlist the driver plays? See point 1.5.
What is included in the price of the Minsk-Rechitsa route?
Thank you for the answer.
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19
July 17
We were waiting for the Minsk-Rogachev minibus at the Oleg Koshevoy bus stop. Not only did they arrive in 20 minutes, but there was also no promised minibus at the stop. The driver simply canceled the flight without even showing up or calling. When calling, he communicated as rudely and unprofessionally as possible. He made fools of US that we weren't there, that he picked up the passengers and waited for about 5 minutes. I repeat. THERE WAS NO ONE THERE. When calling tech.support for solving the problem has not appeared. A dropped call appeared. Thank you, SmileBus, for the spoiled mood and vacation.
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4
1
June 27
Good evening! I would like to share my story related to this company! I ordered a place in advance for about 1.5 weeks, the day before departure I receive an SMS to confirm the order, it was in the morning, all morning, lunch, I tried to call the call center for this confirmation, but the attempts were in vain, because it was just busy, then there is no answer, and I called from different codes +375 33 and +375 29 and +375 25.....6180000....as they point out, I haven't gotten through all day (the answering machine usually works) and here, surprisingly, it was not! At 17.00, I received a notification again that if you do not confirm, the order will be canceled and my status will be changed.... i.e. I will look like an dishonest customer of their services! I tried to confirm my smile booth in my personal account, I received a notification that the order can only be confirmed with the operator! That's how??? Tell me!!! Where is the logic!! They didn't deign to find out during the day what was wrong with their connection, why people couldn't get through! And they sent a text message like they will change the status! Well, without hesitation, I wrote to the head office about my problem by e-mail! I was asked for the number to which the order was placed and a reply was sent stating that my order was confirmed! That's exactly what I'm talking about! If it was an elderly man, or a soldier who had a push-button phone (they should have), i.e. there was no Internet access, there was no e-mail, and there were no considerations that you need to go to the head office in Minsk! And that's it!!! The operators do not pick up the handset, there is no way to get through, and it turns out that they will also add it to the status of unscrupulous customers! Yes, if people worked in organizations like that, then measures would have been taken long ago! A big request to the head of this project smile beads! Reconsider the competence and approach to the work of your staff! This is very irresponsible! People should not suffer from the careless attitude of employees who have to take orders and confirm them! And if there are problems in the system, then you do not need to write that you urgently confirm or the order will be canceled! Come up with an additional way to communicate in an emergency! I hope that this will not happen again in the future!
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6
September 16
Hello, I would like to share my situation related to this company. Yesterday, my 15th daughter booked a minibus from Mozyr to Minsk, was supposed to leave at 20.00, stood at the bus stop, waited for the right time. At 20.06, an SMS message came that the driver had left without her. She immediately called the driver, but he refused to return.The daughter confused the stop, stood a minute's walk from the desired point, if the driver had called, the child would have reached home. And so people I know sheltered me for the night. Thank God, everything went well, but still next time you will be afraid to use the services of this company, although there were no alternatives
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3
July 3
On July 1, 2024 at 12.00 from Minsk to Gomel, a white Mercedes 0920. The trip is terrible!!! The air conditioner did not work in the car, it was +33 outside, there was a full minibus of people in the cabin +27, when they asked to make the temperature lower, the driver indignantly replied - warmer can be done, colder is impossible, and so 27 degrees, what else do you need! The driver was on the phone all the way, even without an earpiece. After 2 hours of the trip, the air conditioner began to actively drip on the backs and heads of the passengers in the last row and they soaked the drops from the air conditioner with napkins for the remaining 2 hours!!! And you can't even dream about getting out of the minibus and opening the trunk doors, is it not a lordly thing for the driver to open the trunk doors, and if the girls don't know how to do it or close it badly and all things fall out on the highway? Well, the male passengers helped close the trunk. There is simply no service!!!
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4
September 22
The driver on bus number 6944 simply shamelessly treats passengers, leaves ahead of time from the stop, and despite the fact that the person did not have time to cross the road when it was necessary to board this bus, called one minute after boarding, the driver refused to pick up the passenger, even though the person really needed to get on a plane to Minsk Despite what he was asked to do, he drove off the stop 150 meters, the driver refused to pick up the passenger, absolutely not even one minute had passed since he was supposed to leave, the man did not have time to cross the road... the driver left without a passenger for Minsk, just an absolutely shameless attitude towards people, and the SMS message does not indicate on which side of the road the bus should stop!!! The name of the stop is the same on both sides!!!!We ask the management to resolve this issue
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1
August 9
The website says: Polite drivers.
If that's the name of the eternally dissatisfied, rude and boorish men who roll their eyes at any address to them - ok.
The website states: Free WiFi.
In the best case, three trips will be included once. There is no desire to contact the driver, so as not to cause him anger and irritation once again.
Also, I would like to know why a specific stop at the final destination is indicated on the website, if the driver does not need this information, and you have to shout through the entire cabin asking him to stop, if you do not ask, he goes on and referring to some internal rules, cannot stop at the next one.
The service is cool and necessary, but it is serviced and accompanied by collective farmers who are only interested in making a profit (prices are not affectionate and are constantly rising).
I really hope and expect that a competitor will appear on the umlug data market who will not give a damn about the quality of their services. Judging by the assessments and reactions of the management of this "cantora", I am right in my conclusions.
P.S. I am writing this message from a minibus in which, according to the classics of the genre, there is no promised wifi
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13
June 17
Good afternoon, today we were traveling along the Rechitsa-Minsk route. The exit from the bus stop was 5-47 (hospital). We couldn't call a taxi from 5 a.m., there were no cars, because of this we were exactly 1 minute late! The driver was called and asked to wait a minute, to which he just yelled and said to catch up with him on the coast, but we were already near the minibus, we managed to sit down! He just yelled at us again, situations are different, we were neither 10 nor 20 minutes late, but 1 minute!!! Then there is a sanitary stop. They took coffee, the rules in the minibus do not indicate anywhere that you can not take coffee to the salon, if so, hang it so that everyone can see. In 10 minutes of stopping, it is unrealistic for the whole minibus to go to the toilet, buy and drink coffee, which is still hot! And again, the driver is a terrible boor, he yelled, and we had to throw the whole coffee in the trash.
Again, it would have been said politely and during the stop, then no problem.
I haven't seen such a boor in a long time. The attitude towards passengers is simply disgusting!
You need to choose adequate drivers, not rude people with an unbalanced psyche!
Driver: Alexander Kapansky
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10
June 27
I was traveling by Smilebus from Gomel to Minsk. The trip was terrible. Not only is it expensive (30p) it was also stuffy and hot, it became uncomfortable twice, the water saved and waiting for a stop in Bobruisk, for such a price, the air conditioner can and should be turned on, a small hatch about nothing.
A minibus was ordered by the same service and back, but it became possible to go on a comfortable trip and I did so, canceling the trip.
As well. The girl was late for a couple of minutes, she called the driver to warn me, he rudely replied that he was leaving at exactly 12.... But for a second, it's not a train, you have to work for people. It feels like I was rolling back the clock without caring about the passengers. Wifi was working sparsely, it was hot and stuffy. Disappointed. Mark 1.
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4
October 1
09/28/24 at 13.10 (Privolny 13.38) I ordered a minibus Minsk-Gomel arrived 15 minutes in advance, but the minibus did not stop, did not even pass to the stop. When I dialed the driver (his number was in the message), he said that he did not have a free stop, only on Dukor and hung up. I dialed the dispatcher, the girl replied that they would figure it out and call me back, after waiting 6-7 minutes no one called me back, I dialed a second time and the dispatcher said that no one would come back for me, soon leave at 21.10 or wait maybe someone will refuse. When a passenger is late, they do not want to wait and immediately block, and when they themselves do not fulfill their obligations, they need to take away their license for a month, then they will appreciate every passenger
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1
July 27
This has never happened before! I want to express and unfortunately leave a negative review about this company (CARGO TRANSPORTATION), I'm sorry, but I can't find another word for sure. They are not transporting people, but cargo. Not only that, drivers rush like crazy all the way, they make very unsafe maneuvers and violations! So they also don't miss a single bump. They slow down so that you almost don't fly into the front seat! Plus, it is impossible to be in the bus, the air conditioner is not turned on at all, you barely get there. It's been bad all the way. That's also how most boors are. And so all the drivers in this office are inadequate, so even if you start swearing, it's worse for yourself. 1 star is that, THANK YOU for bringing me alive, as they say. And I leave a review not about one driver, but all without exception! I drive very often and have always come across as one! Unfortunately, most often there is no choice and you have to drive from Smilebus ... the price of life is 30p
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3
August 27
Rules that don't have logic:
1. If a person books seats in a minibus a week in advance, then the day before the trip he does not need to confirm the order.
2. If a person books seats in a minibus several weeks in advance, then he does not have the opportunity to confirm the order a week or at least two days before the trip.
This is inconvenient when traveling, as there is not always a connection. This happened with us, although I logged into the app a few days BEFORE. I can't reach you at critical moments. Messages are not sent in the application itself. And the passenger is to blame, of course.
As a result, we stood at the airport and caught seats for another time. It was caught, as it turned out that people refuse reserved seats an hour before the trip.
And, you will also be blocked for offering to make adjustments. :))
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2
September 12
It is uncomfortable to start a trip with a driver who just "growls" at passengers, chastises them for closing the trunk door. It's terribly unpleasant, I've probably never heard of customer service and just respect. The driver of the car is AC 6944-7. I've never met such a boor before. Now, when choosing a trip, you will need to clarify so that you do not go with the so-called specialist again, who simply cannot communicate with people. A disgusting start to the trip!!!!! Such a driver is a disgrace to the carrier!!!!!!
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4
October 4
Hello! I want to leave a complaint about the driver who made the Gomel - Rechitsa trip today from the Solnechnaya stop, the departure was at 17:42.
An elderly woman who did not know Gomel was supposed to go (they ordered for her mother). She came to the Solnechnaya stop in advance, but since there are several of them in the direction of Rechitsa, she dialed the driver several times between 17:00 and 18:00, first to clarify the stop, then to clarify when the driver would arrive. The driver did not answer the phone.
The flight was delayed by 30 minutes. After that, the driver drove up to the bus stop, but which was further away and picked up the phone. When the woman asked him to wait so that she could run across the intersection to him in a minute, he replied to her: "Stay where you were, I won't wait for anyone" and hung up.
As a result, my status was lowered to "bad", the points were reset, the woman was left outside in the rain, and the manager on the phone 6180000 was silent and said that he could not help in any way.
If you refer to the strict regulations that everything is on time, then why, practically, every driver is delayed at all stops, not counting the starting one, and they are waiting for them, but here one minute and such a terrible attitude towards the customer. At the same time, you cannot solve this issue in any way, the only thing is to blame the client, write off the money, lower the rating and leave the person on the street!There is no humanity or customer orientation.
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1
June 30
Today, on 30.06.2024, at 16:26, a student child booked a trip Minsk-Rogachev, landing on the highway stop of the Heat pump. The driver Yuri Nikitin left earlier than the scheduled time and did not stop, we were already at the bus stop at 16:09, the driver did not pick up the phone, we got through only with the help of the dispatcher. Thanks a lot to the dispatcher for his help, I was embarrassed that she apologized for another person.
We repeatedly passed the bus stop, although the child reminded us 10 minutes before disembarkation. We use their services only because there is another transport with transfers.
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3
November 6
Disgusting service. If the driver is late by 30-40 minutes, this is the norm. If you did not come to your order, writing off all bonuses and emergencies is the norm. The response of the operators after 15 minutes is the norm. Molesting drivers to girls during a trip is normal, then what kind of service can we talk about?! There are no notifications about the driver's delay, as well as apologies or bonuses. As it is, so it is. We drive - say "thank you" for carrying - the slogan is "SmileBus". I think it's time to write a paper to the "competent authorities". I'm not talking about the checks.…
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July 20
Disgusting company! For the first time I decided to use their services. I have booked a place on the Minsk-Gomel minibus. I arrived at the specified address in 10 minutes, called the driver to clarify exactly where he was standing (there was no minibus in sight), I was told to wait near the Yugo-Zapadnaya Bus Station. I was waiting specifically near this building. I see that 3 minutes have already passed since the time of dispatch, I call the driver and they tell me: I have already left there. When I asked why you were not at the specified location, they answered me: well, I drove to the platform, gathered the passengers who were standing and drove off. You have "Well, I stopped at the platform", and I have a missed wedding!
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3
June 22
On 06/13.24, I ordered a smilebus on the Rechitsa - Svetlogorsk route. It will leave Rechitsa at 14.30 . But he arrived for 15 minutes. it was late, although no operator had warned about it in advance. I asked the driver why I was late, he became rude and threatened to stop the transponder and throw it away, but I'm good enough for his mother. It turns out that he walks from Gomel. I had to get to the CRH by the appointed time.
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2
November 20
The service is suitable only for those who like to be humiliated for money.
No one monitors the quality of the operators' work: they yelled at me (twice), hung up on me (four times) and threatened that the driver would drop me off at night in November on the highway between cities for inappropriate behavior (inappropriate behavior was a request for a sanitary stop at a gas station).
And the driver was also on the phone while watching a minibus full of people on the highway at night, at the most dangerous time of the day, when you need to be extremely careful.
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August 20
Yesterday I drove from Gomel to Rechitsa at 11:00. When paying, I had 10p, the driver said that next time it would be without change, otherwise he would not pick it up. The question is, is it true? After me, he gave everyone change without any problems without comment.
Then it turned out that the ticket that the driver gave me was punched on the same day, but at 8:17 a.m. it was discounted from Rechitsa to Gomel.
And for some reason, it is impossible to leave a review or an appeal on the site and in the application, even the dispatcher did not help.
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4
September 8
I arrived at the right time, the drivers didn't even dial.When I dialed the driver answered me that I needed to sleep more. HAMLU Dmitry Kupratsevich, you can't work with people!In this company, in general, no one is obliged to anyone.The driver is not required to dial, nor is the dispatcher.2 passengers did not leave out of the blue .This is 60 rubles.Why does the company need extra money?It's hard to type!Please specify all the information on the website! If it's 8:07.Please indicate that the 8:06 dispatch!Also, that you will not be notified about the departure if you are not in place!
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4
September 11
We have been using smilebus travel services for a long time. On September 10, 2024, they faced the rudeness of a minibus driver traveling from Gomel to Svetlogorsk at 18:30. We booked 4 seats through the operator, while boarding a minibus, the driver in a rude, form, with profanity, refused to go to Rechitsa. Calling the operator, he dropped us off from the salon. A message came to my personal phone number saying that we did not show up for boarding. Everything was happening in front of the passengers in the cabin. We are very disappointed with the culture of driver behavior.
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3
November 16
The company is in no way aimed at the comfort and convenience of passengers. Cold and rattling minibuses (at least in winter, hello to frostbite after four hours of driving), shabby interior, bad taste on the radio in the style of chanson fm, drivers who allow themselves something similar to "compliments" and whose nobility ends with loading luggage, about the "ubiquitous" wifi is generally funny to listen to. They just earn "money" by eliminating competitors, at least in small towns. It's good that bel railway is now launching high-speed trains and there is already an opportunity to ride in more comfortable conditions, because traveling in a minibus is more like bdsm.
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1
September 9
Just start with which gas vans this "people's" aggregator of minibuses carries. There are no cargo shelves, no seat belts, the seats are not adjustable, there are no armrests, there are three duty seats in the back to sneeze in each other's faces, the front seats are backwards. The driver tried to forbid me to take pictures, but he had to endure, because he received the means of payment from me, the check was punched, so he had to provide a transportation service - he called himself an enema, so let him climb into the causal place. Do you like the service?
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3
June 30
We often use the service of this company with the whole family. I would like to make a suggestion on equipping cars with air conditioners! Because in such heat it is simply impossible to drive in a crowded minibus for 2-3 hours without air conditioning!
I hope for a reaction from the company)
thank you
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1
July 13
There are only disadvantages. I will contact the National Audit Office and the traffic police about the trip. Fellow passengers, let's collectively write in defense of consumer rights. We need verification by the highest authorities. They do not react to anything, drivers consider themselves almost gods, they eat at the wheel, traffic regulations are not about them at all, minibuses are dead, there are no promised air conditioners, and the cost is inadequate for such a quality of services
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3
July 14
14.07. Highway on Rechitsa. A tree fell down on the road, in connection with these, they did not have time to arrive on the minibus, called the driver and asked him to wait 2 minutes! 2!!! There is no humanity in smilebus employees!!!! Sergey Gulyaev, learn not to be rude and not to raise your voice. You or your family may find yourself in such a situation next time.
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3
November 1
Disgusting service ...
I often drive, drivers rudely communicate with passengers. The driver stands and watches as I pick up and put my suitcase in the trunk, the man is "real"... She said it was hard, he said, that's the point that it's hard...
people have to pay for a full ticket, even if they don't have to go straight to Minsk, but get off earlier, how so??
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1
July 14
I was traveling on 07/12/2024 on the Minsk-Loev route. With the temperature outside +32, there was nothing to breathe in the minibus, like in a bathhouse. There is no air conditioning, the windows open only near the driver. The hatches from above can only be opened by half. And so it is 5 hours before Khoynik.
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3
August 9
The most terrible shipping office! There is no air conditioner in the car! Overboard +29. The windows are closed, the hatch is not working. People are like in a barrel! Four people are riding standing up. It stinks terribly! The children are screaming! Grandma is going with the dog. I will never go again and I do not advise anyone!
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2
October 14, 2023
Disgusting carrier. IF YOU HAVE A CHOICE OF WHAT TO DRIVE, CHOOSE ANOTHER TRANSPORT.
To begin with, it was after the drivers of this carrier that I had a wild fear of roads. This is trash, comrades. On a repaired road, where there are signs "40", driving at a speed at least 2 times higher, barely managing to enter turns is hell. What can we say about overtaking, as in GTA, it's scary, very scary.
Now about the horror that I had to go through on the way Gomel-Minsk. Halfway there, as the driver himself announced, "a technical stop". What is she, how many minutes is it? Usually the driver always voices and usually it's 10 minutes. I come out of the toilet, I was gone for five minutes. No more!! And I see my minibus just passing by me)))
I frantically start looking for the driver's number and call. Suddenly I notice that he is going back (clearly the passengers said when he left).
So, NORMAL DRIVERS ALWAYS CLARIFY whether everything is in place, ask to look at the sides of passengers or count themselves. The driver didn't even apologize!! Is it normal that going to the toilet, where there is a queue and, in principle, it may take more than one minute, five minutes are given and the driver calmly leaves?????!!
Disgusting drivers, disgusting service! Injury from this carrier for years to come! I have been driving for 8 years, but in the last year I was disappointed nowhere further. Like many other clients, I wish you competitors who will quickly get you out of the market!
By the way, it is impossible to leave a negative review in the application of this carrier, as well as a large review - the application will not allow it to be done. That's it)
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16
October 11
Everything is not very good, if the carrier has problems, then the human factor, and if something happens to the passenger, then a violation of the rules, only if hopelessness then can be used.
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March 10
I agree with most of the reviews: I don't care about customers! the price is rising, but the service is falling. I have more than 100 trips, that's for sure, no absences. I booked a minibus for 5.11 a long time ago: I knew that it was a big weekend and there would be a lot of people willing. Today, due to force majeure at work, I could not confirm the order - it is canceled with a change of status to bad - when I click on the question to see the reason, I see: they allowed a no-show on the flight. Which one??? For tomorrow??? There was not a single non-appearance!!! I used to pay attention that the company's rating was not very good, but I was more or less satisfied with the company myself: it was convenient to order, it was convenient to sit closer to home, and I tried not to pay attention to poor driving and additional passengers standing (+ the passenger did not interfere with any driver yet). Bottom line - I'm a bad passenger! Thanks! I call the call center - the answer is: read the rules for changing the status and ordering trips. They squeezed out all the carriers - now can you be arrogant? I wish you good competitors and a speedy disappearance from the market! with such a service, the second is very likely!
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16
December 24, 2023
Good afternoon. I have been using the services of this carrier for a long time, but after today's incident I do not want to do business with you!!! A minibus Rechitsa- Gomel was ordered at 12.30 from the stop of the Rhythm factory. At 12.27 pm, Andrey Borodin, the driver, drives away from the bus stop in a white Mercedes 8946 and we did not have time to reach him...For a second, 4 seats were booked, 2 of which were for children. The driver will not be reached, there is no greeting from him, no answer. We got through to the dispatcher, and she says that the driver has already left. But we've already seen it!!! What kind of attitude is this towards your customers??? We almost lost our trip to the circus. Who would compensate us for the tickets later? Maybe Borodin has an extra 250 rubles????Why should I write a phone number in the driver's information if it is impossible to contact him???
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13
May 30
I will use your services in exceptional cases. Why is the air conditioner not working? After the complaints, the driver opened all the windows and the hatch. And figure out how to land passengers at a speed of 110 km/h for 180 km. And there are no options.
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1
August 27
I traveled along the Minsk-Kobrin and Kobrin -Minsk routes. It feels like the air conditioner is hanging in the minibus only as an interior decoration.
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3
June 19
June 19, 2024 flight 18.00 .Minsk - Khoyniki the driver is a boor who left right in front of his nose!!!!!
I think that the boomerang will not keep you waiting!!!!
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2
July 12
Even one star is a lot for this service!!! The buses are not equipped with air conditioning. It is impossible to drive in the heat of +32.
!!!!
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1
July 15
A review of indifference and inhumanity on the part of the smilebus driver (I don't remember exactly, it seems that Sergey Trossenyuk). On 15.07 on the day when there was a hurricane in the Gomel region, trains did not arrive, and waiting from 19:00 to night for at least some train at the station to Minsk. As a result, at night, while waiting for the train, I found a ticket for the morning at 06:30 for a smilebus in the direction Rechitsa-Minsk (I wanted to get to work in Minsk) At 06:15, I was already waiting for a minibus as usual where and ALWAYS (near the dairy), because earlier all the smilebus drivers swore and could not pick up if you were waiting for them near the bus stop, which is in front of the factory and asked to wait exactly near the factory. As a result, the minibus arrives at the bus stop, and not at the factory, I see it, I dial the driver to say that I am a little further away near the factory, the driver basically does not pick up the phone. He drives on past me and past the factory, I stop him from afar with my hand, I see that the guy in the front seat noticed me and shows the driver with his hand that I'm stopping him, the driver BASICALLY DRIVES PAST! I call the driver again, he doesn't answer. In tears, I dial the operator Nadezhda smilebus, the operator also tries to call the driver, he does not answer. Thanks to the operator Nadezhda for her promptness, and for taking me by the next minibus. The next minibus had to wait 40 minutes on the street. The ticket price is 29 rubles! Everything you need to know about price-quality ratio! About the attitude of drivers towards passengers. Previously, I always put 5 stars in the application, even if there were questions about the attitude of drivers to passengers after the trip.
With the understanding that they have a hard job, a lot of communication with passengers, maybe a bad mood, it's okay. But this case is so revealing that you want to avoid this company and never travel with them at all! As we wrote below, trips are only in exceptional cases! And it's better not to ride with them ever again! Thanks to the operator Nadezhda for the only drop of humanity and understanding in this company!
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3
October 18, 2023
Disgusting carrier.
Drivers are late every time. Although there are exceptions. When a passenger is late for some reason, let it be 1-2 minutes, the driver will neither call nor wait, although he has both of these possibilities. Just a notification comes to the passenger, the status changes, and without a twinge of conscience from under the nose of a passenger leaving the subway not at 27, but at the beginning of 28 minutes, the minibus driver leaves.
It also happens that drivers arrive earlier than the prescribed time, then they will throw mud at you, they say, why didn't you come 10 minutes before departure.
SMILEBUS — we will smile at you only if we push.
It is unlikely that it is the company's policy to lose money due to downtime for a minute, rather the "harmfulness" of drivers, one of whom was Igor Chekan. Most likely, numerous violations of traffic rules are also not the policy of the company, such as: passing through a forbidding traffic light signal; multiple, in two meanings of this word, exceeding the speed limit at once; non-admission of pedestrians, which already the latter began to jump away at the sight of a "smiling bus"; intersections of 2 solid lines of road markings for speed bumps and much more.
I also had a situation when it was -20 degrees with wind, snow and everything due, I had to wait for a minibus for 2 hours. I can't get through to the dispatcher, and I can't get through to the driver either. And only after the time indicated above, when the phone was about to show me a farewell screensaver, and my fingers turned red so that they could not be distinguished from the claws of boiled crayfish, they contacted me. "The minibus broke down, there will be another one in 20 minutes, wait" — sounded from the tube. Neither "hello" nor "sorry". Then, for joy, I still waited for the minibus, drove home and safely came down with a fever for 2 weeks of sick leave.
That's how you can wait for a minibus for 2 hours, but they don't want to wait for you for a minute.
it's time to change the "smile" in the name to "cry", since you will not have any smile from such service, but the company can bring despair to tears perfectly, tested on personal experience.
If it is possible to get to your city (from it) with the help of another company or another type of transport — feel free to abandon the idea of getting into these minibuses. It is better to arrive later or leave earlier than to be another disappointed by the rude attitude of a SMILEBUS customer.
See original · Русский
11
1
January 2
Arriving at the stop in Svetlogorsk at about 18.00, the driver Roman (the route "Minsk-Svetlogorsk-Rechitsa") was told that there were bags in the trunk. Two minutes later, he turned around and drove off to Rechitsa. While they called the call center, they had to somehow find out his phone number, because now he disappears during the trip, literally 5 minutes have passed. After calling the driver, they found out that he was not going to return. After which, he hung up the phone. They called him a second time, and in response they heard: "Call in the morning", the call was also dropped.
The problem with the driver could not be solved, I had to call the call center several more times. The call center staff helped to return the luggage on the same day. It was decided: this driver passes the luggage to another, who goes through Svetlogorsk to Minsk. The driver of our minibus did nothing to solve the problem, hung up during the conversation.
Very often I observe that the drivers of this company are talking on the phone on the road, and in this situation, they did not even let me finish, dropping the call several times.
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5
October 13, 2023
13.10.2023
Complete indifference to their customers. Changed the conditions, but how often do you go to the travel conditions tab and subtract the changes? So I was left without tickets and in upset feelings when I found out about the manual confirmation in a day, provided you take it earlier than 2 days. Judging by the reviews, the changes have been made for a long time, but they touched me right now. Because there were no such problems with previous trips and I always ordered about a month in advance. Yes, you write it in capital letters or specify it when registering. + the girl from the call center is extremely unpleasant: speak more slowly, and what you wanted, the conditions are prescribed, what questions to us. Yes, no more, they just wanted to clarify and didn't even swear, but they should!!! Thank you smilebus for the torn nerves and spoiled mood in the morning. If it would be possible to put -100, this score would be yours. How can you do this with your customers who have been turning a blind eye to many moments for many years and continue to order. From the moments:
1. About a year ago, sitting in the first seat, the old man driver almost fell asleep at the wheel!!! Well I pulled myself together in time;
2. The TV has never worked in the last two years;
3. In the summer, the air conditioners did not work, everyone was dying from the heat;
4. Wi-Fi works every other time, try to disassemble the Wi-Fi password on this sign if your eyesight is poor;
5. Boorish behavior of drivers and employees of the call center is the order of things, there are exceptions, but more often it is so.
I think that due to the lack of alternatives on the Rogachev-Minsk route, the carrier has become impudent in general. Even if you write a complaint to them on the site, it highlights an error. Thank you, now only by train or by your own car.
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2
October 25, 2023
Ordinary minibuses will take you along the route where you need to, if there are places. It is in demand, there are almost always no empty seats. Still, it would be more convenient for a tall person to sit, there would be no price for them at all)
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1
6
January 15
A terrible trip. The driver Andrey Rublevsky did not report the stop, did not stop, behaved rudely. Therefore, I came out later, I had to drive around the city with a heavy bag. The seat at the end in the middle was poorly secured, there was nowhere to move, after 4 hours of shaking it became bad. The cost of the trip is almost 30 rubles. It was possible to take care of at least the normal provision of services
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5
September 10, 2023
10.09 должна была ехать по маршруту Минск-Хойники, но, к сожалению, а может быть и к счастью, поездка так и не состоялась.
С выбранной мной остановки отправление было назначено в 19:44, в 19:39 мне уже звонил водитель с вопросом о том, где я нахожусь. В это время я подходила к остановке и ответила водителю, что буду на месте в указанное время, на что он мне с укором ответил: «А я думал, вы хотите домой пораньше приехать!».
Так как я уже подходила к маршрутке, в разговоре решила сразу уточнить, открыт ли багажник, чтобы поставить туда чемодан. Водитель сказал: «Ну деловая!», бросил трубку и пошел открывать дверь багажного отделения. С собой у меня был чемодан габаритами 50*70 не больше 10 кг весом и пакет стандартных размеров. Водитель увидел мой багаж и спросил, есть ли у меня багажный талон. Про такой талон я вообще в первый раз слышу, если честно. Соответственно, мой ответ был «нет», на что водитель стал предъявлять мне за его отсутствие. Как я узнала позже, для багажа с такими габаритами как мой в принципе не требуется никакой багажный талон, т.к. размер соответствует норме, а водитель просто решил докопаться. Кстати, водителя звали Виктор.
7