Astana Saad
437 reviews
May 12, 2022
Strong 5 stars
Super location – everything is just around the corner.
Super comfort – the hotel has everything from the most comfortable and perfectly furnished rooms, a delicious breakfast to a beautiful view from the window – you catch the vibe of the dynamic capital. At breakfast, by the way, there is a great corner of the Cossack center with local delicacies and a description of them and the traditions of these dishes.
I would like to mention separately that on the 15th floor there is a living room for convenient negotiations with a view of Khan Shatyr. A light dinner is served there at 17:30. Access via the Bonvoy card of Platinum level and above.
PS. The hotel was built by the grandchildren of the Gutserievs and there is a portrait of my grandfather and a memorial plaque to him at the bottom – this is really cool, a place with meaning
See original · Русский
July 29
A great hotel with a good location, comfortable rooms. Nutrition at the level of
See original · Русский
June 27
Nice hotel. Decent rooms. Excellent breakfasts. There is a swimming pool and a gym.
See original · Русский
December 4, 2023
This is a great hotel. Very comfortable, high-quality furniture, a good restaurant with a variety of dishes. There is a swimming pool, sauna and hammam.
The location is very convenient.
See original · Русский
February 21
Very friendly and helpful staff, good restaurant, spacious comfortable rooms, wonderful swimming pool. In general, at the level. I recommend it!
See original · Русский
November 9
A nice hotel. Clean, tidy, good Internet, but the room service is not working
See original · Русский
1
July 30
It is considered a top hotel. But the hotel cleaning is disgusting. A dried-up baursak lay under the ottoman. I decide the issue only when you make the situation public.
See original · Русский
August 24, 2023
The staff is polite and very attentive! An additional bed was provided in the room for my son. The room has everything you need, bathroom accessories, hairdryer and most importantly, there is an iron with ironing board! The breakfasts are excellent, buffet style! Everything is very tasty.
See original · Русский
November 4
If you really value cleanliness, comfort and service in hotels, stay away from this place. The four stars here are only on paper. In fact, this is a maximum of two and a half. Previously, when the hotel was owned by the Marriott chain, perhaps everything was different.
Positive:
1. Excellent location — right in the center of Astana, all the sights are within walking distance.
2. The staff at the reception are friendly and always try to help. This is encouraging.
Minuses:
1. The rooms are dirty and dusty, the furniture is worn out. The mattresses are uncomfortable, and the towels are so old that they look like rags.
2. The TV is antediluvian, without a Smart TV and access to YouTube, it is definitely more than 10 years old.
3. In the room, the temperature reaches +28 degrees with the batteries turned off, you have to open the windows to cool the room a little. The central air conditioner dries the air, which causes discomfort and seems to spread bacteria.
4. The breakfast is mediocre, there are hotels in Kazakhstan with a much more interesting choice.
5. The hotel has a constant heat, which is difficult to hide from. Carpet in the corridors only aggravates the situation.
See original · Русский
1
June 8
Visited the hotel on May 21, 2024. When checking in, the sheets on the bed were wrinkled, as if they had not been changed, and the countertop in the bathroom was covered in stains and stains. It's not 5 stars at all for the guests to deal with the shortcomings.
See original · Русский
June 6
Poor service at the SAAD Hotel.
Taking into account the fact that the reservation was made in advance and printouts were provided, we checked in for 2 hours, while we arrived at the hotel at 19:30.
See original · Русский
January 17
If you are settled above the 15th floor, then this is the best location in the capital to stay. And a warm underground parking is a nice bonus. SPA is a must-visit.
See original · Русский
January 5, 2023
The hotel is simply gorgeous.The staff is very polite and friendly. The room is just great!!! Located in the center, everything is within walking distance. The breakfasts are delicious and there is a wide selection. Everyone will find fresh and delicious food to their taste.cleanliness is perfect everywhere. If I have to stay in Astana, I will choose only this hotel. I recommend it!!!
See original · Русский
1
October 7, 2023
A very nice hotel, a little tired, but pleasant. After Gutseriev bought it, it was renamed Saad, in honor of his father. The Marriott level remained. The breakfasts are decent, there is an executive lounge. Minus - the water is cold in the pool, but who is used to it is not essential. In the photo, the view from the window.
See original · Русский
1
April 17
Excellent hotel, walking distance to all the sights of the city, excellent and very tasty breakfasts!
See original · Русский
July 22
Bathroom accessories for one person only, even if the reservation is for two people. There is a long queue at check-in, as there is one girl at the reception
See original · Русский
November 25, 2023
Lovely clean rooms: superior standard and suite.
I will note the employees separately: starting from the reception - friendly staff and girls and boys, and among the employees (I remember Dinmuhammad).
See original · Русский
June 20
We liked the hotel! To eat, however, we went to local restaurants, got acquainted with ethnic cuisine!!!
See original · Русский
January 8
The hotel and the concept are wonderful.
The room is great, but the plumbing at the shower was faulty, the bathroom drain was clogged. The master promptly came and fixed it.
Also, an armchair was broken in the room, another one was brought, replaced.
The view from the window is gorgeous, the breakfast is normal, the spa is good, the sauna is warm.
The norm.
See original · Русский
August 2
The room is dusty. The window is legally duct-taped and lined with foam rubber that sticks out of the window. It takes 5 hours to wait for a bottle of water in the room. The pool and sauna were closed during check-in
In my opinion, it's not 5 stars.
See original · Русский
October 26
A great modern Hotel. Convenient location. There are a lot of attractions nearby. Polite staff.
See original · Русский
July 2, 2023
A good spa, a very good restaurant, the staff is friendly, tries to help, the rooms are spacious with good ventilation, views. The breakfasts are ordinary, there is enough food, very decent
See original · Русский
July 15, 2023
A great hotel, everything is clean, tidy, and tasteful. Cool steam rooms with a swimming pool, a gym. The breakfast is very large, tasty and nutritious. In general, respect for this place.
See original · Русский
September 21, 2022
The service is excellent, they respond immediately
The staff is good
The rooms are clean, but in some rooms the bathroom where you wash is clogged, water is filled in the washbasin
The location is convenient, the view from the window is beautiful
There are some nuances where the administration does not solve some issues, for example, I rented a room for 2 days, I spent the night one day and on the second day they put me in the hospital and unfortunately they do not refund the money, at least they made a change for other dates and do not do this
I would like to wish for the best in the subsequent hotel accommodation
This is the second time we have stayed here
See original · Русский
1
May 30, 2023
A good location. Responsive staff. Beautiful interiors of the entrance group. Excellent breakfasts. Clean, comfortable rooms. The staff met halfway when changing the booking through Booking: they agreed to reduce the length of stay (half a day) without penalty...
See original · Русский
1
June 28
This is a great hotel! The location is great! The staff is clear!
See original · Русский
September 8, 2023
The building is very modern, the interior is made in a premium luxury format. The rooms are clean, but the interior wants to be better. In my opinion, it is a little outdated compared to the lobby and reception.
See original · Русский
1
June 6, 2023
A good hotel in the center of Astana, the breakfasts are good, the rooms are comfortable and in good condition. I would not call it a SPA, but it is very pleasant to sit in the sauna and swim in the pool in the morning. Not a bad view of the restaurant upstairs, but not the best. Of the cons: there is no brush in the toilet, why is unclear.
See original · Русский
November 20
A comfortable hotel in the center. Good service. The breakfast is average.
See original · Русский
August 6, 2023
Although the hotel has not extended the Marriott franchise, it has maintained the quality of guest service at its best. The rooms are clean, the breakfasts are excellent. There is also a clean swimming pool, fast elevators and of course the staff. I give it 5 stars.
See original · Русский
3
March 30
The hotel is super! The view from the room was amazing on the 17th floor. We had only one night, we couldn't appreciate the breakfasts, early check-out.
See original · Русский
October 12, 2023
Quite a passable hotel. The interior, of course, is already tired. The rooms are clean. The staff is friendly. Near shopping centers, and a pedestrian zone.
See original · Русский
November 29, 2023
One of the best hotels where the price matches the quality. A variety of breakfasts and a wide selection of dishes. Excellent fitness and spa/zone.
See original · Русский
1
1
July 15, 2023
Good day everyone! The hotel is perfect, clean, cozy, comfortable. Breakfast is like in Turkey on vacation))), any dishes, meat, vegan, greens are a large selection, the sweet table is very rich! But there is one THING, bank cards of residents of the Russian Federation do not work, and the exchanger in the hotel is open until 18-00. The nearest exchanger is in BU Syraarka (1.5 km), but it works until 22-00.
I recommend the hotel!
I will only stay there in Astana!
Have a nice day to everyone!
See original · Русский
December 19, 2023
The food is not bad. Good room service. The rooms are clean and tidy. It is clear that the hotel is far from new, there are questions about technology. I've been living here for more than a month in different rooms.
See original · Русский
April 26, 2023
I really liked the hotel with the hospitality of the staff, so I gave it four stars. Comfortable beds and mattresses, good linen. One of the disadvantages is that in order to ventilate the room (and the ventilation does not work well), you had to climb on a high window sill and open the transom. You won't open the windows just like that-you saved on the frames and apparently thought that a stuffy room was normal. Three-course breakfasts. It's unexpected for a hotel of this level.
See original · Русский
June 7
The service is good. The prices are reasonable. Most Russians are happy.
See original · Русский
October 22, 2023
In general, the hotel is pleasant and I liked it..
The prices are affordable
The reception is pleasant
There were no problems with parking..
Room service : 4.9/5
See original · Русский
August 5, 2023
Отель приличный, но не более. Тянет ли на звезды сложно сказать. Точно игнорируют пожелания при бронировании. Пишешь ДАЛЕКО от лифтов - дают номер прям у лифта. Тихо не скажу, негромко - да. От двери в коридоре слышно вообще ВСЕ. Соседние номера не слышно. Какой-то номер ремонтировали в обед и было слышно приглушенно. Занавески до конца не закрываются, никак, ширины не хватает. Свет с 6-7 утра будет будить если вам это важно.
Убирают нормально , полотенца по списку забывают, бумагу тоже, фен пришлось просить. Не смертельно, но неприятно помнить, звонить, планировать что придут. Мелочи, но их легко можно изменить сервисом, видимо, поправка на Азию..
У кондея просто отвалилась ручка 😁 я не трогала до, работает и ладно, решила повернуть потеплее и она отпала на пол и от нее небольшой кусочек. К счастью, днем инженеры на месте. Оперативно починили.
Душ работал, но вода горячая вечером, утром еле теплая (видимо нагреватель не усеевает), ванна не огромная, но и не маленькая, кто-то писал
Завтрак нормально, но не вау. Если просить альтернативное молоко - принесут. На скажу аллергику много что есть из еды. Но у меня не было особых ожиданий)
Рядом тц с супермаркетом на случай если вам как мне не все подходит из еды и тц с магазинами если запрос шоппинг.
Расположение удобное, на такси от 10 до 15 мин почти везде.
Ресторан наверху не проверяла, хватило негативных отзывов.
December 4, 2023
Very tasty breakfasts, a chic view restaurant on the 27th floor, clean rooms, very friendly staff 😊👌
See original · Русский
May 27, 2023
The rooms are standard, nothing special, but at a relatively normal network level.
From what I didn't like. For three days, the napkin holder was not filled from the bathroom during cleaning. I pulled out the last one on the very first day, put the napkin holder in a prominent place, but no one paid attention to it.
Breakfast was monotonous all three days, only the porridge changed, the rest was 99% the same. Once is good, two days in a row is tolerable. But the third time I went to another place for breakfast.
The rest of the hotel is good. But, Marriot can do better, I believe.
See original · Русский
August 11, 2023
Great hotel. First-class service. All issues are resolved very quickly. Excellent breakfast. Convenient location. The rooms are clean.
See original · Русский
July 19
Everything is old , the towel is torn . The staff is super but the smell is old and the smell is really torn towels
See original · Русский
1
July 14, 2023
The rooms are good, but the service suffers, we couldn't wait for bathrobes in the room and there were no bathrobes or towels in the spa either. The water in the pool is muddy. Last year we were delighted with the hotel, we rebranded it and for some reason the quality deteriorated... The breakfast is very poor, for three… The quality of food in the lounge area is also terrible, but there are drinks in the assortment, coffee, tea around the clock
See original · Русский
October 14, 2023
A nice and conveniently located hotel for your money. A little tired, but clean with friendly staff. Good breakfast.
See original · Русский
September 13
In the 21st century, it is already possible to establish Internet in the hotel. It works for 5 minutes, then turns off. And so it is all the time.
See original · Русский
November 8, 2023
A good hotel, a beautiful view, a little meager breakfast - perhaps just focused on the preferences of Kazakhstanis. You can pay with a mir card only at the reception.
See original · Русский
June 12, 2023
Very convenient location, comfortable rooms, courteous staff. The breakfasts are good, but when you stay for more than three days, I would like some variety.
See original · Русский
September 1, 2023
I'm an anxious person, I still don't like to sleep away from home. In Ast, I was in Sheraton and Beijing.
I will say that here is the most comfortable bed and the bed linen is good, the height of the pillows is excellent! I advise you to sleep comfortably.
See original · Русский
November 25, 2022
The food, the rooms, the spa are all good. Did you like Fish&Chips in the room, delicious and the price is adequate in the region of 5 thousand tenge, surprised the Kazakh corner at breakfast, national sweets, kymyz was average, the rest is super. The restaurant on the upper floors was closed for renovation(
See original · Русский
1