Intercars Evropa
839 reviews
August 3, 2023
Positive:You're not going, you're going.
Minuses:the complete inconsistency of the services offered on the site with reality.
Flight Minsk -Anapa-Internet only in Belarus (for a moment I already have it through the mobile application), hot and cold water-no, toilet-no, TV -no!this is taking into account the driving time of 1.5 days!!!But the driver announced how much we were standing in the parking lot after how long we were leaving-it would be better to lose another flight in the Republic of Belarus.)))
Return flight:Anapa-Minsk
An excellent plot for the film-the day before (when a taxi to the bus station was already ordered), they sent an SMS about changing the boarding address at the railway station.The boarding time is at 10.05 am-the bus did not arrive -no one notified.We typed it ourselves-we moved it to 11:00 and you and the children are standing in the parking lot, where there is one bench for the entire station (or go through the post and find yourself in a large crowd of people with suitcases and children), a lot of negativity occurred that day in relation to this carrier.We were promised departure at 11.00 and at 13.00 and 15.00,16.30,18.00, and they said that the bus would arrive in 15 minutes, because it left (like it was repaired).And then...You just stopped answering the phone, you're calling from Russia.the cards are waiting for 20 minutes, and they lie again, you ask the head to call back (he went home, because it's okay for him that passengers (among them half of the children)stuck at the train station, where there is not even a place to sit down) -the call is not received.Somehow, the dispatcher gave the number of the driver, who stopped responding to us after 30 minutes (he reset the geolocation where he broke down -we took a taxi to look-there was no bus there).At 10.30 pm we went to spend the night at the railway station.Some passengers left for apartments.The dispatchers did not answer the calls, and at 23.00 an SMS came saying that the bus was waiting!
The sleepy drivers began to tell how tired they were and hadn't eaten or slept all day (-just professionals!Tired of the heat, sleepy children and a bus at night with tired drivers-the adventure continued for the parents, because fatigue was completely removed-everyone made sure that the driver did not fall asleep!
Next, the air conditioner went out with t32 °!,there is no water,the charging ports did not work, there is no Internet -just the level of international support and transportation!
And do you think someone called back and at least apologized- of course not!
I will definitely flinch at the sight of the INTERCARS bus, and the service....It is a shame that there are still such companies in our country that represent us at such a level on the international arena!
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12
March 10, 2024
There was a trip on 02/27.24 Minsk-Moscow and 09.03.24 Moscow-Minsk. There was no wifi in the territory of the Russian Federation.
People had difficulty connecting (who had a phone number) when traveling to Moscow... It was very unpleasant, because I couldn't notify my relatives that I was driving up. And, of course, there was excitement on their part, whether everything was okay, because there was no way to get in touch..
On the way back (to Minsk) there was no wifi at all..
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November 12, 2023
Comrades, if you don't want to waste your nerves and time, then I strongly advise against this transportation company.
I outline the situation:
1. A ticket was purchased for November 3, 21:15 with a flight from St. Petersburg to Minsk. Everything is fine, it would seem that the weekend should go well, a full boarding of 60 people.
2. Suitable departure time. They announce to us that the flight is delayed, and it's worth going to the bus station building, which we did. It seemed that the delay is usually a matter, especially for international flights.
3. The information we receive during the hour of delay sounds like this: "Another hour and eat"; "There is no driver's license plate, nothing is known"; "They say that he broke down".
4. I would like to properly thank the employees of bus station No.2 St. Petersburg - they listened to all the comments from 60 people, knowing that they were not to blame for the mistake of a private carrier.
5. Thus, we waited at the bus station for 4.5 hours, where after finding the bus OURSELVES, we find out that it has not even been repaired during this time.
That is, we waited 4.5 hours just in vain, spoiled the weekend that was planned. It's good for us — Petersburgers, indeed, we just went home, but for Minsk residents who were forced to register hotels, stay out of touch, because they are not in their native country. It's disgusting.
By taxi, of course, we left at our own expense. The bus left only in the morning and took only 4 people out of 60 passengers.
To put it mildly, I do not recommend this transportation company. I strongly recommend saving your nerves by choosing another carrier.
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6
May 7, 2024
The drivers are polite, the buses are clean. The possibility of online booking and rescheduling the date / time of departure.
There is a big minus: I did not meet any of the declared USB sockets on 3 trips in working condition, all ports are "broken".
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August 10, 2023
I used the services of this company on the route Peter-Minsk
Pros: nice price
Minuses:
- I was "lucky" to get on a bus with a roof leaking in the rain, the morning cold shower was not very pleasant
-the places you choose when buying do not correspond to reality, besides, in the middle of the way they can abruptly transfer to another bus without saving space, for joint trips and trips with children it can become a serious problem
- on the way back, for some reason, the driver demanded to pay extra money for baggage transportation, despite the fact that I only put a small suitcase with clothes in the luggage, I have been traveling this route for many years and this was the first time I met this
-buses are often delayed, so prepare to wait an extra hour or two at the train station
Bottom line: I do not recommend this carrier, if you do not want to spoil the impression of your trip, competitors have much better service and conditions than intercars
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6
April 18, 2024
I always choose Intercars for trips! New buses, clear and well-coordinated work of drivers, and a convenient ticket booking system!
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1
July 15, 2023
Good afternoon, we ordered 2 tickets for Bobruisk in this company, they offered a carrier that cooperates well with Intercars in Belarus and is one of the largest in Russia
We bought two tickets from St. Petersburg to Minsk on 07/06/2023, the fact that the seats could not be chosen was warned in advance, but the employee of Intercars assured me that I would definitely not be separated from the girl
We arrived at the train station in St. Petersburg and the most interesting thing began, one of the drivers began to demand money for luggage, (Intercars clarified the cost of luggage in advance, said it was included in the ticket price and clarified the sizes allowed for transportation, said not to worry, you don't have to pay for it), when the driver was shown tickets and items where it says, that the luggage for transportation goes without payment, he began to be rude that he would not be lucky anywhere
The cost of luggage in Russia was the same, in Belarusian it was different, in Belarusian currency it was different, luggage was paid for by everyone who bought tickets to Intercars (all such passengers were dissatisfied) the driver simply took money from the bus, did not fix it in any way, did not mark anywhere, there were no checks and cash desks even close, I just put it in my pocket with a smile
As for the trip itself, the drivers were either tired, or they were always like that, they were very rude to everyone when someone came up with requests, they could see all this sitting in the second row in front
Very often they were distracted by phones (not the navigator or the application of their schedule) , at night from one such situation, after he reached for the phone, ran over the lane , knocked down a rubber cone (side, column)
They often came up and asked to turn off the air conditioner at night, they didn't like such requests either
Then during the trip at night, something clogged in the fan on the roof, which created a loud and unpleasant sound of ultrasound or squeaking, many times passengers came up and asked to look, since it was impossible to sit with such a long sound (they also approached at the moment when the bus was at a stop or at the border ) the driver rudely replied that he did not know anything, could not do anything, fortunately, after 2.5 hours, the second driver woke up and was able to eliminate the ultrasound, and also very unsafe driving according to traffic rules
But first of all, I want one and the second company to get in touch about the issue of paying for luggage?! Did I have to pay? Why is there no receipt? Why is there no record of what was paid for the luggage? And why did the consultants, when selling tickets, please note that they asked this question themselves, did not warn about the payment and said that everything was included in the ticket price?
I will also contact the transport inspectorate and the tax service regarding the payment of baggage without documents
THE SUITCASE MATCHED THE SIZE CRITERIA AND WEIGHED 7.8kg.
There are also screenshots from the carrier , as Intercars replied to them , which was also untrue data
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8
November 8, 2023
I went from Kazan to Moscow, good service, comfortable buses, comfortable seats, a spacious interior, my feet do not rest on the front seats.
The cabin has a climate, Wi-Fi, which is very convenient! They're going on schedule! I advise you!
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2
May 10, 2024
This company does not meet the modern requirements of passenger transportation, a complete lack of customer orientation (lack of feedback, timely informing its customers about flight time changes (they waited for the Warsaw -Minsk bus for 5.5 hours on the street at night). Intercars does not bear any responsibility for passengers.
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4
July 26, 2024
I do not recommend dealing with this carrier. Otherwise, you risk simply not leaving.
I bought tickets from them, upon arrival at the station, it turned out that there was no place for me.
The dispatcher got rude and stopped picking up the phone.
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3
July 22, 2024
I liked the trip, it was delivered very quickly from point A to point B and this is taking into account the heavy traffic jams, the drivers are polite and tactful
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1
1
July 1, 2024
A wonderful company, excellent service, I went to Warsaw with them a couple of times and I will be happy to go again!Thank you 😊
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2
August 9, 2023
We would like to express our gratitude to the drivers who followed the Minsk-Anapa route on 24.07-26.07 (Evgeny and Nikolai) for a good road. Please note that there were some problems on the bus, but the drivers tried to make sure that we arrived on time for our vacation. We would like to note that these drivers stopped only at free stops with toilets. And the drivers who took us back on the Anapa-Minsk 04.08-05.08 flight (Vasily and Vitaly) stopped only at parking lots with paid toilets on the way, without asking passengers if they had the opportunity to pay for them.
And I would also like to note that the bus that took us to Anapa immediately broke down and the people who rode it back to Minsk had to wait 12 hours for their departure, judging by the online article.
Thanks again to the drivers Evgeny and Nikolai, only they earned 4 stars for the trip
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3
September 28, 2023
The first bus ride and apparently the last.
I'll start with the fact that the driver smokes in the cabin, you can still close your eyes to this.
The departure was early. At 4 a.m. Drivers in full voice conduct a dialogue and laugh.
There is obscene language in the lexicon. Drivers do not have any understanding at all that they are not just driving, but carrying lbdey. The driver was on the phone in the dead of night in the dark. Which didn't even give me a chance to relax.
I moved to the front seat for a minute to change my shoes, the driver asked me to leave with a claim.
I don't know who writes reviews that "drivers are adequate". I didn't see anything adequate here. Of course, they don't judge everyone by one.
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7
November 26, 2024
I constantly travel by Intercars buses, because it is a combination of price and quality. I recommend it!
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June 12, 2024
Excellent carrier , convenient buses , I also want to note that it always arrives on schedule , thank you for your service and work 👌🏼
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2
May 24, 2024
It is very convenient, despite the delays (not their fault), the buses are good. Comfortable chairs , Wi-Fi, everything is super
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2
April 8, 2024
A good company, comfortable buses, regularly hold interesting promotions. The company's drivers are always polite.
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1
April 10, 2024
Traveling with your bus company is not just a trip, it is an opportunity to relax, enjoy the scenery and feel at home.
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2
October 10, 2024
Excellent organization, we were satisfied with the trip, we will contact you again
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October 14, 2024
I always travel with this company. The staff of the top did not fail at all. Thanks)
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1
November 14, 2024
I have been traveling with this company since 2016. They have never failed. And special thanks for the constant promotions.
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November 20, 2023
Flight Minsk-Moscow 17.11.2013
The numbering of seats on the Chinese bus does not correspond to the location on the website.
The driver, after two hours of the route, bought energy drinks and drank at the wheel with seeds (i.e., he struggled with sleep, NOT getting enough sleep!), talked on the phone and looked for something in it right behind the wheel in motion, smoked there (there is no money for a headset and I don't care about traffic regulations).
Due to the fact that he smoked and struggled with sleep, he constantly opened his window, which froze the cabin and passengers covered themselves with jackets from the cold. The air conditioner couldn't cope and was constantly making noise.
Apparently, the driver does not know how to switch speeds without throwing the clutch, and for some reason he does not start to hold the steering wheel (hands behind his head)
The lights in the front worked in flashing mode.
It is clear that another operator was chosen for the return route.
The bus is German and the seat numbers match the site, warm, quiet and SAFE!
And most importantly - TWO DRIVERS !!! Who constantly controlled each other and replaced each other.
You can check what you have written by simply looking at the internal camera recordings and making a printout of the driver's night calls.
Or by calling the passengers on that flight.
If necessary, I will throw off the video mobiles on the steering wheel.
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5
April 20, 2024
an excellent carrier. We went to Minsk from St. Petersburg. the bus is clean, the driver is polite. I arrived in Minsk on schedule. Everything is as planned
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1
April 12, 2024
Everything was wonderful, the friendly driver, the clean interior of the bus and the pleasant atmosphere during the trip.
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1
July 4, 2023
We went to St. Petersburg.
We went there in a backup Mercedes with the number 7777, but it's stuffy. The air conditioner worked for the first 20 minutes, and then we sweated all the way. It was quite comfortable for my height of 195 cm, but I would like more legroom.
We were driving back on Neoplan 2422, and that's where my adventure began. There is little room for legs, there was even a bruise on the knee, and the footrest also prevented me from putting my feet further. It was worse than sitting in a minibus with my height. Let me remind you, I am 195 cm tall. This means that people under 185 will still be fine, but those who are taller will have a hard time and this is a reason to think about traveling by train. At the same time, without traffic jams and comfortable. But at least the air conditioner was working properly here. Yes, it is more expensive. But here you can choose - comfort or price. I think it's worth overpaying for comfort.
The carrier is good, all questions were promptly answered in Viber, the buses are in good condition. The drivers are polite, they will stop if necessary. By the way, there was no Wi-Fi in both buses, although they said there would be.
If I were shorter and the buses were made with the expectation of being tall, and not to cram more, then it would be good :)
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1
August 10, 2023
I ride Moscow-Minsk all the time. Comfortable buses, professional polite and friendly drivers. Such things are a pleasure, so I always choose Intercars👍 Thank you for your work!
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1
3
April 25, 2024
I have traveled with Intercars many times. Everything is fine. Only positive memories. I'm going to continue using the company's services.
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3
March 21, 2024
I'm happy with everything. Polite consultants, answer all questions quickly and competently. Nice prices, I recommend it.
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1
April 8, 2024
A good carrier. I took their bus to Warsaw on 01/27/2024, I was satisfied with the quality of the services provided. The bus arrived in Warsaw with a slight delay (due to the long passage of the border), but this does not depend on the carrier)
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1
May 20, 2024
I used the services of this company for the first time, and was pleasantly surprised by the responsiveness of the managers and the professionalism of the drivers.
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2
August 6, 2023
Before the trip, I could not get through to the Company's office in Moscow. I was very worried that something would go wrong (there were bad reviews on some sites).
I went with this company from Moscow to Minsk and back. And I have only positive impressions!
- Low ticket price;
- Quite comfortable buses for such a price;
- Polite drivers,
- Everything is on schedule!
The only disadvantages are that I couldn't get through for two days (but then we talked very well) and loud music in the salon at night.
So, well done! Thanks!
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1
4
November 7, 2023
We ordered and paid for tickets for the Mogilev-Moscow flight.. the flight was canceled.. but they said the money would be returned within 7 days.. great approach.. tickets
cannot be ordered without payment.. and to get back so only after 7 days.. personally, I only had money on my card to pay for tickets.. and now I need to look for someone to send money to order new tickets.. and considering that I'm with a child.. this is generally a complete mess..
I will never book tickets via Intercars.. And I will not advise.. I understand that it's not their fault that the carrier canceled the flight.. but the money went to the Intercars office.. and I want them to cancel the flight.. they would return to the card as quickly as they left for payment..
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4
October 16, 2023
Tonight, we were supposed to go on the Moscow- Minsk flight at 22.30. But it so happened that we were 4 minutes late, because we didn't figure out where the entrance is at the bus station. The departure was from Salarievo. The whole point is that when we ran out onto the platform, a bus left in front of us. When it started to turn around, we shouted and waved our hands, but the driver looked at us and drove on. + no one called us and asked where we were. Other companies somehow treat passengers with respect. + when we were just going to Moscow on October 12, the air conditioner did not work throughout the cabin. Only the driver opened the window once during the entire flight and aired the cabin. Never use this company. Choose others, but not this one
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6
December 20, 2023
I purchased a ticket for a trip with this company from Bobruisk to Bryansk (Russia) on the Minsk-Yalta route with departure from the Bobruisk bus station at 00.40.
The bus did not arrive. At night, answering machines were triggered on the phones: "You called the company.... after hours....", I've been calling all morning - it's always busy. There is an alleged call to me, a reset, I call back - it's busy or a dial tone and they throw me off.
This is the first time I have come across such a terrible attitude towards passengers!
I will change the review only if the company fully reimburses the damage (my tickets for the return flight also "burned out" simply because I did not leave due to the fault of the carrier!!!)
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4
February 12, 2024
The other day there was a question about buying a ticket. Upon a call to the office, they consulted on online purchases, the current discount system and loyalty program.
When choosing, I recommend this company to everyone.
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1
April 20, 2024
I want to thank the operators of this carrier. We were late for a flight and found ourselves in an unpleasant situation at night with a child in a strange city, and the phone also sat down. The girls reacted humanely. we helped with the registration of tickets. I am pleased with this attitude towards the client
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1
January 14, 2024
Complete disappointment in this service. On 13.01.2024, the flight from Warsaw to Minsk was canceled at 18.00. I found out about the flight cancellation at the train station 15 minutes before the scheduled flight. There was no information from Intercars about the cancellation, no SMS, no e-mail, and no alternative options were offered. There was an answering machine on the phones listed on the ticket and no one answered. In total, there is no bus, no money, no solutions to the problem.
A complete anti-recommendation.
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2
July 16, 2024
A rather shabby Chinese bus. It is not suitable for long-distance travel. There is no toilet on the bus. There is no water. Stops are at the discretion of drivers. I highly recommend it.
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2
January 12, 2024
I was traveling on the flight Vilnius Airport - Minsk 08.01 at 16.15. A responsible driver and a disciplined driver. The bus is not new, but it was clean and the best man took care of the passengers, turned on the stove, made sure it was not cold.
I liked the ride, I will use the services again.
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1
December 27, 2023
I went twice with this carrier and the same driver's team, men with humor. Without unnecessary stops, it was always possible to quickly pass through customs control. Of course, it doesn't depend on the drivers, but that's how it happened. The company constantly offers discounts on tickets, it's nice. I'll go with them again next time.
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1
March 23, 2023
I have traveled with this Company before, but I have used the Intercars services more than 8 times in the last year. And every time I was satisfied with their service. The main thing that I like is that if you need to quickly arrive from point A to B (and for me this is Minsk-Warsaw), then I advise you to use INTERCARS services. throughout the entire route, there are 2 sanitary stops, if necessary, you can still board in Brest and that's it... Only the road. Neat and polite drivers, clean buses, you can get advice from the Contact Center at any time (naturally during business hours)...
But there is also a small "drop of tar" (although this is the driver of the Minsk Automobile Transport) - I would call him "Mr. WRIGHT", and it is useless to argue with him. But as for the drivers of the company itself, it is a COMPLETE REPECT.
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2
3
October 31, 2023
I went on the route Minsk-St. Petersburg. I bought the ticket on the website, the manager helped with the booking, as well as about the documents. After the trip I was satisfied, the buses are good. Buses were pleased with the availability of Wi-Fi and charging. The seats are comfortable, there were no inconveniences during the trip, I will recommend the service!
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2
July 27, 2024
a very cool service for buying tickets. It's not the first time I've used it and everything is fine
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2
December 28, 2023
If you suddenly come across the fact that your trip will be disrupted, then you can forget about your money, the company is engaged in theft in my opinion
I bought tickets, departure in 7 days, but on the day of ticket purchase, after 3 hours, I understand that the trip is disrupted, I want to return the tickets,on the day of purchase, the bus will leave only a week later, only 60 is returned to me%
This is terrible
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1
January 2, 2024
A ticket for the Minsk-Warsaw flight was purchased on the Intercars website. But 4 days before the trip, for a good reason, it was necessary to postpone the trip to a later date. They refused, citing that tickets from other carriers cannot be transferred, only a refund. Then it's not clear at all: then why are you selling other people's tickets? It is easier to postpone the date of the trip than to return the money. I will not contact them anymore
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1
September 19, 2023
I was on the Minsk-Warsaw route at 9:40.I liked everything - a comfortable bus, Wi-Fi all the way, polite volunteers. The ticket was purchased for the promotion - also a saving. I will use the services next time.Thank you.
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2
September 29, 2023
09/14/2023 at ~ 19.20 I tried to buy tickets on the route St. Petersburg - Minsk on the company's website, the website did not work correctly, when the ‘select ticket’ button was pressed the page was not updated, it was not possible to go further. I bought tickets at the ticket office of the station, the flight is for 21.15. The bus did not arrive at the designated time, the operator reported an indefinite delay, without explaining the situation. When trying to contact the phone number listed on the website at 21.53, the phone was picked up and asked to wait, after hanging on the line for about 10 minutes, hung up and called back. In response, I heard a request from the answering machine to call during working hours until 22.00. I am sure the operator purposefully left the call in standby mode until the end of the working day. In total, the site does not work correctly, the bus is delayed indefinitely, there are no explanations, the support service works the same as everything else.
As a result, the total delay was about 4 hours. Apologies from the company followed only after a week of correspondence and about a dozen calls, with a total waiting time on the line of more than 20 minutes, in the form of a 15% discount on the next trip.
I am ready to provide confirmation of my review in the form of my ticket, screen recordings and screenshots of calls.
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3
May 25, 2024
Good company, great buses, polite drivers. It is always a pleasure to travel with this company.
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2
April 21, 2024
The attitude towards customers is terrible . I bought a ticket from Kaunas to Minsk. The bus did not arrive. The support service did not warn you. In fact, they told me to go to the train station and try to leave on my own. As a result of spending on a hotel, on a new bus ticket.
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