Intercars Evropa
839 reviews
July 4, 2022
Soooo...in general, I really love this carrier, and I only go to Moscow with them, I really like the chairs, they are so comfortable, comfortable, the drivers are always polite, always respond to requests, the stops are short-lived, the fact that there are charges and the Internet is generally great ... BUT...so I'm going from Moscow to Minsk on July 2 at 22:30🧐🧐🧐 and instead of the promised intercars, some kind of blue stuff with bare chairs without Internet chargers and other buns👿👿👿, they said that it was a replacement, that it was an intercars, it happens...but I was outraged strongly and loudly, so I really love this particular carrier for comfort!!!I don't know what it was, if it happens again, I'll ask for a refund and I won't go on principle!And I'll roll up everywhere.
See original
8
7
September 15, 2023
On August 27, 4-00 were traveling on the Minsk - Vilnius route. The bus from the Minsk bus station left only 5 hours later, at 9:00. We called Intercars starting from 4-15 for all 5 hours, and all this time no one answered the call (all operators are busy, please wait). If you are not working at this time, why mislead people? The company has not contacted us in any way, has not apologized. Is this your level? I am disappointed, since the company was well-known, but I will never go through it again and I do not advise anyone.
See original · Русский
2
December 29, 2024
Punctual, convenient, I go once a month, everything is fine
See original · Русский
February 24, 2023
We went to intercars in the summer Minsk-Warsaw. I'm happy with the trip. Very comfortable bus and polite staff. Everything is well understood and explained in an accessible way. Everything is clean and tidy. .
See original · Русский
1
5
August 26, 2024
Everything was clear that year. This year we left Anapa and were shocked by the bus, there was no USB under the seat, there was 1 tee at the beginning of the bus for 50 people 🤣 the seats reclined only 5-10 cm
You pay almost 100 bucks for 1 ticket, but they can't provide a good bus. But to Warsaw, please, where tickets are half the price
See original · Русский
July 14, 2023
The fact that the bus will not arrive was reported by e-mail 5 hours before departure. Being without a cellular connection in another country, we were able to find out about this only after the fact. And no help in solving the issue of departure. All by yourself.
As a result: lost days (this is lucky), additional living expenses, miraculously purchased tickets are twice as expensive from another carrier. And the compensation of 300 rubles For using the purchase of tickets from this company for 2 months is spitting and mockery.
The money for the tickets was returned by the seller, not the carrier, whose fault overshadowed our entire vacation.
You cannot leave a review about the carrier company on the seller's website, since the trip did not take place. Therefore, on "tutu.<url>" there are no reviews about the failed trips of this company. Therefore, passengers are not aware of such cases.
See original · Русский
4
August 1, 2023
We traveled with this company from Minsk to St. Petersburg on 07/27/2023 and back from St. Petersburg to Minsk on 30.07.2023. When buying tickets, we were promised Wi-Fi and air conditioning.
As for the Minsk-St. Petersburg trip. It felt like the bus was falling apart on the move. In our seats, the table was broken off and was missing, although I don't think that if it had been, it would have performed its function normally. There didn't seem to be an air conditioner at all, or it just wasn't turned on. Since we were driving in the rain and our seats were on the second floor, water dripped on me periodically. I also saw water dripping from the roof onto a woman across the row from me. Apparently the roof was leaking, water was accumulating and pouring down on us. All this time it was stuffy due to the lack of air conditioning and high humidity. There was no Wi-Fi all the way, although it was stated when buying tickets that there would be one. There were sanitary stops, they were announced, but once they stopped at a gas station with one toilet. It's a strange choice of drivers considering that you have a bus full of people. We spent about an hour (and 20 minutes were announced) on this san.the bus stop. In St. Petersburg, people were additionally dropped off at the Moskovskaya metro station, but the drivers did not make an announcement about this, because of this, some people drove through, they had to go to the bus station. We arrived in St. Petersburg 3 hours later, but this is partly due to the fact that traffic police blocked the road in Russia and did not let anyone in.
As for the trip from St. Petersburg to Minsk. It seems that we were "lucky" and the same bus with the same drivers came to us. The situation with Wi-Fi is the same: they promised when they bought it, in fact it is not there. We already had other seats, so we learned about the new "jokes" of this bus. The back of my seat was not fixed and dropped into a recumbent position during the trip. If there were strangers in the back, problems could arise. The friend's seat next to it was broken so that the seat itself was not fixed (see the photo). But the air conditioner worked, and it worked so that for half a night we were frozen very much. It was cold in a T-shirt, bike and jeans. First of all.The air conditioner was turned off and it became warmer. We arrived in Minsk 2 hours later, and the road was also temporarily blocked on the territory of Russia.
To be honest, there is no desire to use this carrier anymore. I strongly advise against it.
See original · Русский
6
1
April 29, 2024
We constantly use the services of this carrier. Convenient buses, we always arrive on time. There are often promotions and discounts. I recommend
See original · Русский
1
July 27, 2024
I went to Vilnius in July, a great new bus, a polite driver, we passed the border quickly!) I recommend it)
See original · Русский
2
October 26, 2024
A good carrier, attentive and responsive drivers
See original · Русский
2
October 11, 2024
I used the company's services for the first time, only positive emotions remained!
See original · Русский
1
July 23, 2023
I was traveling with the Intercars Warsaw-Minsk company, very intelligent and polite drivers, they go to a meeting in all matters. A convenient bus. The journey was comfortable, thank you
See original · Русский
1
4
May 23, 2024
Great company. Recommend. We have already taken tickets three times. With a discount card, it's very good even. Thanks to the operators.
See original · Русский
1
October 22, 2023
Horror. I was traveling from Moscow to Warsaw on an old finished bus, judging by the pasting written off 20 years ago by some European company. The flight was direct via Latvia. The travel time was indicated about a day, in fact I spent 3 days at the border without a toilet, food, water. It turns out that buses from intercars are not regular buses and pass the border on the rights of passenger cars, that is, all regular buses of companies such as Ecolines have passed, but no one let us and was not going to let us. Intercars in fact takes people to the border, which must be crossed on foot, then transfer to another bus that is waiting on the other side of the border. After crossing the border, we saw an old bus standing in the 90s, but it would not work out to leave on it because it was waiting for all passengers, and 3-5 people were allowed across the border per day. In general, this is the most terrible trip in my life. Before buying tickets for international flights, always find out whether the bus is a regular one, or with a transfer after crossing the border, and never buy tickets from such companies!!!
See original · Русский
2
April 7, 2024
The buses are new. It was comfortable to sit all the way, plus the temperature was normal. I'm thinking of going south with them, there are convenient flights.
See original · Русский
1
February 10, 2024
A good carrier, comfortable buses, a responsive driver, made stops when asked, the trip went well, I will use it more often
See original · Русский
2
August 24, 2023
I was traveling from Vilnius on August 10. The bus is terrible. Check-out was at 0 30. The address on the ticket is indicated "opposite the Panorama Hotel," writing to the manager, I was told that the address was correct. I.e., on the contrary, this is a very accurate address. As a result, everyone went there and looked for a bus. Then he sat in 9th place. And it wasn't regulated, it just immediately leaned back, and it was like a person was sitting in the back. And there were several such seats in the cabin. The driver said that's how it should be. It was impossible to sit, so as not to lean back into an almost supine position. At the border, the driver drove past the tax free point, and did not want to stop, and when asked where to apply, he said we drove past, it was late. I will never go by Intercar anymore, thank you.
See original · Русский
3
January 16, 2024
They change buses and places without warning.Employees are rude.They put the numbers on the blacklist.Funds for the paid service are not returned (when asked to return the paid funds for an unproven service, they require you to write a statement in which you have no complaints against this ..... office).If the employees have a stake.The center didn't like something, they put it on the blacklist.You can get through later only from other phones.
See original · Русский
3
December 9, 2023
I do not recommend this carrier to anyone! The driver of the Vilnius- Minsk flight (October 27, 01:10) was simply inadequate, categorically refused to board the foreign husband if he had a valid visa... I had to order new tickets from another carrier and lose several hours. How is this possible when, in the presence of tickets, documents, boarding was rudely refused and
at the same time money was refused for unused tickets?! We'll have to sue them.
See original · Русский
2
August 11, 2023
Tickets at reasonable prices. While other companies did not have the dates we needed, Anastasia Horza, a professional manager, helped us with the selection here. Thanks to her personally and the company as a whole for the service.
See original · Русский
4
April 9, 2024
I was traveling along the Moscow - Minsk route, the WiFi did not work for the first few hours, only when I asked a direct question, they said "well, maybe the router needs to be rebooted," and it was very cold! Cold air was constantly blowing from somewhere, just terrible
See original · Русский
1
January 20
Excellent carrier. You can always find a convenient departure time. Clean buses and polite drivers
See original · Русский
August 8, 2023
It's terribly beautiful! We chose tickets Minsk - St. Petersburg and back. The unique retro style of the bus from the early 2000s is striking, the interior is also not being specially repaired to preserve the overall design. The wifi was so cutting-edge that my phone couldn't catch its frequency. Comfortable ergonomic seat with automatic lowering of the backrest on any bump. In some places, tables and nets have been removed for even greater convenience, and in some it is still visible in the process of removal. The air conditioning and all ventilation were periodically turned off so that passengers would not get too hot in summer. Also, for the general mood, there was used gum on the window.
I highly recommend it to my enemies!
See original · Русский
3
1
February 21, 2024
I travel on a monthly flight Minsk-Moscow. It is always comfortable and safe. Thanks to intercars for the good trips!
See original · Русский
1
September 26, 2023
I was traveling by this carrier on September 23 of this year on the route Moscow- Minsk at 21-45.
Blatant disgrace and improper attitude towards passengers.
The air conditioners worked so that it was impossible to sit still, let alone fall asleep.
I came up once, asked politely - they ignored me.
After two hours, it was impossible to sit still at all - the bitter cold.
To the remark, the driver said that he could not do anything.
It turns out that the bus is sent on a flight in a faulty condition?!
The result is that an hour later there was a completely different atomsphere in the cabin.
The result of the trip is cervical neuralgia.
According to the doctor's conclusion, I will file a lawsuit: for damage to health and moral costs
See original · Русский
3
July 23, 2023
We went from Minsk to St. Petersburg and back. The bus was delayed for 20 minutes, arrived at its destination 2 hours later. Sockets in 1 direction did not work, they worked back. There is no WiFi specified, it is very cold on the bus at night. Places!!! The places will not be the same as on the website when buying! The bus is 2-storey and there are a lot of people traveling, we took places on the picture and on the right, we go on the left and generally in the wrong part of the bus) they said "we cannot foresee a replacement bus" and it does not matter that there was a 1st floor when buying a ticket... if you order a minibus, etc., it is better to be 2 hours later, because at the specified time it does not fit in any way and you lost money for the ticket. I do not recommend it
See original · Русский
3
1
July 7, 2023
INTERCARS-if you don't want problems, don't contact this company. I ordered a ticket for 07/9.23, time 21:00, from Gomel.Arrival in Moscow at 5:30.10.07.2023.We double-checked, I didn't order it alone.Everything is normal.I ordered it.I paid for it.We receive a confirmation and a ticket for 07/6/2023, i.e. for today, 21:00.I immediately call the dispatchers, it's a problem to get through...I'm explaining the situation.The dispatcher girl said that it was impossible to exchange the ticket for another number, only to buy it again, and you can return the money, but only after 7 days, to the card.To do this, she will send me an application to the email address, which must be filled out quickly, within an hour, and sent to them.That's what we'll do.I'm calling you back again.The girl picked up the phone, I explained the situation to her again and said that I had sent the application to their address.I was put on standby for 20 minutes... to clarify the situation.As a result, the answer is: there is no mistake, the ticket is for 07/6/2023, and you want to go if you want not, we will not refund your money (before departure 5 hours),.When you book your tickets, read our agreement...We don't know who told you what about the refund.I explain that I ordered a ticket for 9.07, there is a screen of the ticket before confirming the purchase, but... 77 rubles will turn out to be charity. This company will not be left at a loss!!!
See original · Русский
5
August 25, 2022
We have used the services of this carrier several times. I liked everything. Good big buses, the interior is always clean, there are connectors for charging phones. Experienced drivers, trips have always been easy. I also want to mention the work of the company's employees. I called several times about tickets, they always respond politely and in detail. And even on social media. My numerous questions were always answered quickly in the networks.
See original
3
5
August 11, 2023
I constantly travel to Poland with this company. The buses are clean, they always arrive on time. The drivers are cultured and always ready to help. Intercars also often arrange various promotions, which is good news)
See original · Русский
1
3
June 26, 2023
I don't mean the drivers! And in terms of communicating with customers, the worst company I've ever met. Rudeness of dispatchers. I purchased a Minsk-Moscow ticket via the Internet. I called and asked if I needed a stop a little earlier than Moscow. What I heard for what reason and all that. I explained that I paid to Moscow, but I want to get out earlier because I live in the Moscow region. Well, no, no. Further, the refund of the ticket and money is even more difficult. I have to come to the office and write an application for a refund. I explain to the dispatcher., I am a Russian, I will be passing through and where I will be and when to look for an office in Minsk. As a result, my phone number was blocked. I wrote to the post office. I eventually received the money 10 days later. But strangely, not 50%, but 48%. Terrible service. I will never use it and I will not recommend this office to anyone
See original · Русский
4
October 19, 2023
I bought a ticket from Moscow to Kazan, the bus left at the appointed time
, the trip was comfortable, comfortable seats, there is Wi-Fi and you can charge the phone))
the drivers are friendly
, the trip was just super)
I am very glad that I found this company)
See original · Русский
2
September 25, 2023
I was traveling on the Moscow-Minsk flight on September 24.
The buses
There is no toilet, no Wi-Fi, no sockets, no coffee machine, no multimedia system.
No guarantee of travel by ticket
There were 2 flights from Moscow to Minsk indicated at the station in Moscow, one of them was canceled. Later it turned out that there were passengers on the canceled flight. They refused to change their tickets, they were told to buy new ones right at the train station. Due to the confusion with tickets, the bus arrived in Minsk an hour later.
See original · Русский
2
November 25, 2024
I use this company all the time.I was very pleased with the trip.
See original · Русский
March 10, 2024
I constantly use the services of this bus company. Polite drivers, comfortable buses, all trips are a pleasure! I recommend
See original · Русский
1
February 27, 2023
I went on the Minsk-Moscow-Minsk route in February. The buses are comfortable and warm, the drivers are polite, Wi-Fi is working in the cabin (for some reason only in the territory of the Russian Federation), there are sockets for charging gadgets. There were two sanitary stops on the way. Taking into account the budget cost of tickets, it is a great option for a trip! The support staff is also friendly in communication.
See original · Русский
3
4
June 4, 2024
I use Intercars services periodically. Everything was always great. But today, 06/04/2024 I want to say a special THANK YOU to Anastasia's operator! Thank you for the quick answers, sensitivity and understanding, and help in exchanging tickets.
See original · Русский
2
July 5, 2023
I was traveling with Intercars on June 24, 2023. This was my second trip with this company, and I think it will be my last. For the first time, I was unpleasantly surprised by the attitude of the drivers towards the passengers, it seemed that the drivers were going shopping in Poland, and the passengers were just interfering with them. On the second flight, we crossed the border for 8 hours (this is not the fault of the carrier), but when the Belarusian border guards released us, we waited for another 2 hours for the bus driver, who solved some issues with customs officers. At the same time, the second driver convinced us that it was the fault of the company's management, who did not make the necessary documents. When asked to give the phone number of the management, he replied that all the phones are on the company's website, and the dispatcher informed that since it was Saturday, none of the management, of course, was working. The service is terrible! I do not recommend it!
See original · Русский
5
July 8, 2024
I would like to express my gratitude to Veronica's manager
For polite communication and a good approach to people)
See original · Русский
1
June 12, 2023
Minsk-Rostov-on-Don on June 12, 2023, Yes, a fresh, new bus. The drivers are polite. But, initially, they did not put me in my place, they say, a transplant, and then you will sit on your own. There was no transfer. We are going on the same bus, everything is already mixed up. The wifi doesn't work ALL THE WAY, the TVs don't work And the most unpleasant thing is the arrival time is 00.25 on the ticket, and now it's 1.30 am and Rostov is still 200 km away. It's clear, the road, give or take half an hour, but not 4 hours!!!??? I don't think we're even going to catch up somehow. But surely this is what professionalism is all about?
See original · Русский
June 14, 2024
I went with this company and was satisfied, because of customs, we strayed from the schedule, but the driver did his job and arrived so I managed to catch the next flight :)
See original · Русский
1
January 19, 2024
Many thanks to the operator Anna for the promptness and attention to resolve the issue when buying a ticket on 01/19/2024. I recommend this company from the best side!
See original · Русский
1
1
July 31, 2023
We went to Simferopol without any problems, the temperature was comfortable in the cabin. Today, on 07/31/2023, we left Simferopol at 10:20 a.m. and smothered all day. In the cabin, it showed 33 at first and jumped to 27. At 20:40 p.m., unable to stand it, he asked the driver to turn on the airflow, which was installed under the shelves and turned off. Only after that it became a little easier to breathe. It showed 32 and jumped to 24'S. What kind of service are we talking about? If people travel for days and take a shower. And I still haven't found the charging connector.
See original · Русский
1
1
January 8, 2023
The carrier company is the worst of all that exists in the transportation services market!
The level of work is not much lower, so I do not use their services!
But these guys began to buy tickets from third-party carriers, such as the SCS company.
I bought the tickets from the SCS company, back in early December, 2022, on January 1, 2023, SCS resold the tickets to Interoars, and Intercars canceled the flight on January 1, three hours before the departure of the bus!!!! I just canceled, without any alternatives, all the plans went wrong, I can't buy tickets for the New Year holidays, but those that are, at inflated prices! I was able to buy tickets only for January 3, and again from the SCS, thank God they left! I was returning on January 6, and as it turned out, an Intercars was also taking us back, and they postponed the departure time from 20 o'clock to 22 o'clock, and as it turned out, they did not notify all passengers about the transfer, people waited for the bus on the street for two hours in 15 degrees below zero. The staff was rednecks, when boarding, people began to find out why the flight was postponed, why passengers were not notified, a couple with a dog in a carrier demanded money for transporting a dog, a married couple explained that they also bought tickets from the SCS, and this company does not charge money for transporting animals! The girl accompanying her was rude, behaved rudely, shouted that she would not let people board!
Horror... At the same time, the Wi-Fi did not work in the cabin, the temperature in the cabin was regulated from -100 to +100! In a word, a mess! I sincerely believe that in the near future this office will be stripped of its license and closed! I would not like to use their services in any way!
See original · Русский
1
September 25, 2023
I use it regularly on the Minsk-Moscow route. Very decent service. I am especially looking forward to promotions with 50% discounts, I will continue to use the services of this carrier
See original · Русский
1
2
June 4, 2024
I traveled with this company on the Minsk-Berlin route. The bus was comfortable, the drivers were polite, there were no problems with luggage.
See original · Русский
2
March 23, 2023
I will share my experience. 03/22/2023 saw a promotion for the purchase of tickets on March 23, but did not know the exact dates when it would be necessary to go, called, the girl in a not very respectful tone, saying "go find out the dates", "then buy for full price", etc. when I said that it was not necessary to tell me what to do, but you can just tell the conditions - hung up. After that, the feeling was already screwed up and the only reason to work with them is the price. It turned out that at least crack, but you need to know the dates for sure already on the 23rd, even if you say that at least now you are ready to pay 100% of the ticket price (according to the essno promotion), but no, they cannot be with "floating" dates or then rescheduled to the right ones when you know about work. They are also non-refundable, cool. Well, OK, the day has passed, I tried to strain everyone at work, agreed on the dates, I have to go on the 26th in the evening, I was a little confused that it says on the website that the trip starts on the 27th, I'm calling again today. 3 times they pick up the phone and silence, once they say "Intercars, wait" and again they are silent, I waited there for exactly half a minute, then I couldn't stand it and called back. On the fourth time, I just got through. The girl said in an impatient voice that, they say, yes, you can leave on the 26th, but at 22.30 all the promotional tickets were disassembled and at 21.45 there was another promotional one that I can buy. The time is close to me, but I agree. I'm asking about paying with a white card in white. rub says go from .ru to .com. Well, OK, I hung up, switched to .com, it still seems to me Russian rubles, not Belarusian ones.
I'm calling you back. Again, the hammer is "Intercars, wait", plus a robot was added to this, "you are second in line", "first", but then after the robot again silence like in a cemetery, waited for more than a minute, shouted Alo, nothing helped, again I had to throw it off. As a result, I probably spent 10 minutes on dialing and once again during "Intercars, wait" I just managed to shout out a request not to put me on hold on the line and a live operator agreed to talk to me. I must say, this girl was completely respectful and obviously tried to help, it pleased me.
But the jokes didn't end there. I confirmed several times that I was going to the .com site, as a result, she offered to send a link to the messenger, I added them to my contacts, wrote to them in the Cart and she still sent me a link. This is a plus that it is possible to communicate through modern messengers. But there in her link was the same site on .com that I typed myself. And even by clicking on her link, prices were still opened in RUB, not in BYN. After that, she said that the site puts it up like that because, you see, it tightens my geo-location, without my knowledge and despite the fact that I changed .ru to .com. Cool.
OK, let's move on. We issue this single "promotional ticket", and it passes at full cost. We check the promo code with the operator, it turns out that it is necessary to enter not "MOSCOW!" but "MOSCOW". Although in the newsletter about this Intercars campaign they clearly wrote with an exclamation mark at the end, and even highlighted this sign in red as well as the word Moscow, here I am specially attaching a screenshot to the review, please tell me how else it can be understood?
Let's move on. I change the Promo code to just "MOSCOW", it still seems to be the full cost of the ticket. Again, the girl and I do not understand why this is so, and here I say, maybe because the website indicates that the promotion only includes trips from the 27th? She says I'll clarify for a second and then comes back and says yes, because of this she won't let you. That is, they understood yes, the website indicates opposite the flight on the 26th at 21:45 that "there are promotional tickets left", but in fact it is impossible to buy. Also, the previous girl told me for sure that there are promotional tickets for the 26th. She even said that "at 22:30 all the promotional items were sold out." But how if the promotion is not valid yet on the 26th? In general, questions to the site, questions to the answers of the operators. The cherry on the cake is that there are no promotional tickets for Monday (the 27th) either, they are all sold out. The nearest promotional ticket can only be bought for Tuesday (28th) evening, which is useless to me. The only thing is that the girl offered to leave a review and get a 20% discount for it. Pennies, of course, but thanks for that. Of course, it's obvious that everything is rotten and there's not much to be happy about. Well, actually, I left a review, described it without embellishment, everything is honestly as it was. So far I'm giving three stars, from the good I see only the daily flights and the fact that there is wi-fi and sockets (although this is probably the minimum minimum in 2k23), but also the Intercars has a lot to work on in terms of service. There are clearly not enough operators, it is clear that they are loaded through the roof, this creates pain for both them and us. The site does not understand why it shows that there are promotional flight tickets when in fact it is impossible to buy, also the site does not give the user a choice of currency with which card it is convenient for him to pay (Belarusian, Russian), but pulls up hidden by geolocation.
See original · Русский
3
3
October 27, 2024
We went with Intecars more than once. A good bus and polite drivers.
See original · Русский
2
May 21, 2023
We went Minsk-Moscow, after reading bad reviews, my friends and I were in a bad mood for the trip, we did not hope for comfort. BUT! in reality, everything turned out very well, the buses are new and comfortable, you can charge your phone, there is air conditioning, we drove perfectly and everything was OK, we arrived earlier than we should have, everything is super, we did not encounter any of the bad reviews :)
See original · Русский
1
3
May 20, 2024
It is not the first time I use intercars services, everything is at the highest level, departure and arrival are all on time, I am 100% satisfied%
See original · Русский
1
June 17, 2024
A cool and reliable company, comfortable buses, polite and positive drivers. Special thanks to Victoria's manager for a quick solution to my problem!
See original · Русский
1