Kind people, please pay attention to my review. 07/13.24 I was supposed to fly from Munich to Moscow via Turkey. I went to check-in at Munich airport. Registration in the information was marked in zone "C". The registration place has permanent signage on it.the Turkish Airlines language. There was no information about flights and cities. I decided that I was in the right place, but just in case, I asked one of the passengers (there was not a single check-in officer until the very beginning of check-in) if the check-in to Istanbul would be here. He confirmed it. I give my passport for registration, but they tell me that I am not in the database. I was supposed to be in zone "C", but in a different part. as the girl who got ready to register me told me. I ran there. At that moment, one couple was finishing registration. When I put my passport on the counter, the receptionist shouted through one counter so that a young man would not register me. My pleading, tears and pleading in front of people did not help. I tried to explain that I was in another part of the registration, but the guy with fear in his eyes, and looking at this witch, refused. He would have registered, but this witch was apparently the senior member of this team. In this part of the registration, there was also no information on which flights are being checked in. I asked who could help me. I was chased back and forth, but no one did anything. The only thing that was offered to me was to buy a new ticket to the tour bureau for a lot of money and, of course, the money for the purchased ticket to the ticket office disappears. I returned home with nothing and started looking for a ticket to KUPIBILET the next day. I found such a ticket. I came up with the idea to write a COUPON in the chat and ask, if possible, to return at least some of the money. The whole (as I understand it) team reacted to my request with understanding. I WAS REFUNDED THE ENTIRE POSSIBLE AMOUNT. THEY HAVE DONE ALMOST THE IMPOSSIBLE. To be honest, when I asked for help (to return at least some amount), I had no hope that this was possible. Such situations are not taken into account in the refund rules......BUT RUSSIANS DON'T ABANDON THEIR OWN IN DIFFERENT PARTS OF THE WORLD. I recommend everyone to buy tickets for KUPIBILET - HERE ARE AFFORDABLE PRICES AND THE BEST PEOPLE: WITH A BIG HEART, A RUSSIAN SOUL AND PROFESSIONALISM. Once again, I want to say a HUGE THANK YOU to the whole team for their understanding, attention and concern.
I also want to say that chatting happens quite quickly. If there are a lot of customers, they ask you to wait, i.e. they don't forget about you.
The work is done at a high level.
I purchased tickets on the 5th of November of the month of 2024 Sochi Samara, issued a special refund in case something goes wrong , this is an additional service and I put more money for it, and when I return they shout to me that we are returning some bonuses and on the site that they own , that is, they offer me a film certificate, and as I understand it, I will not see my money in the campaign .I do not advise you to take anything, the conscience of the owner is black, no more, moreover , a thousand options are imposed upon the design
Watch out for the bugs!!!I ordered tickets, and received a reply that the payment had not been completed. You press the button again and it turns out that each time you press it, money is withdrawn. And for what? What service have you provided?
I bought a ticket to airsales, which I redirected to a coupon, used the service for the first time instead of buying directly and regretted, they charged me for a place that I did not choose (4000 rubles, because it is very tricky and there are a lot of ticks that need to be removed, God forbid you miss with your finger and that's it) + service fee (800 rubles), and I ended up spending 3 hours in the support chat because they don't have a phone.
I overpaid for the ticket, the operator has it cheaper.
I overpaid for the luggage, the operator has it cheaper by 300 rubles
I overpaid, I'm the place that they shoved into me.
I also overpaid for the "underserved" fee, which, instead of convenience, only caused problems and hassle.
You can't think of a worse option to buy a ticket. Always take it directly from the operator, never use kupibilet
Tickets have been purchased, prices are cheaper than in other services, tickets have been sent by mail. Then, after a while, a message came from the transportation company that the flight "there" was canceled. I had to make a forced refund. I also used a paid seat selection on this flight.As a result, they returned the amount with the deduction of the service fee, but did not return the paid choice of place, as it turned out, this service from the carrier is free, and they took the money for themselves and counted it as a service fee. The amount is small, but the sediment was left.Customer orientation leaves much to be desired.
I bought a ticket to Omsk through this service in 10 minutes. The payment was made via a VTB credit card, and the e-mail was sent to the kidney immediately. In general, you can use it.
We bought tickets to China on Sichuan Airlines from St. Petersburg to Sanya. There is no choice of seats. The operator didn't want to help. Even try to help. As always, no one cares.
A ticket was purchased on the route Haikou - Moscow 09.09.24. Due to the typhoon, the flight was canceled, I wrote in support of a coupon for exchange on the next flight, to which I received an unsubscribe that there was no alternative and the service could refund the money, while other tour operators transferred tourists to another flight. When buying tickets from kupibilet, keep in mind that you will have to solve the problem of canceling the flight yourself directly with the airline, the aggregator only sells tickets and is no longer responsible!
The flight was cancelled, the issue was promptly resolved and the money was refunded in full. For the next ticket purchases, I will prioritize this service.
There is no hotline. We can't get in touch. I bought a ticket and for some reason online registration went into payment. Although I didn't order it. I can't cancel it. I wrote to the chat. The additional services say that you can cancel on the day of purchase, but there is no button and no possibility to cancel. There is no response in the chat. I have always used this service. I am very disappointed. Now I try not to buy there. I have already taken train tickets to Moscow from another service. . I will refuse and will not use it anymore. The experience is worth a lot.
I bought a ticket to Nizhny Novgorod by paying with a VTB card. I received it in electronic format by mail literally immediately, without the need to wait. If compared with other similar services, then Kupibilet is definitely a favorite
Disgusting service, I regretted a hundred times that I tried to buy tickets through them, I tried three times to pay for a ticket to Dubai at the price of 89 tr - the company's accounting department allocated money to me for a business trip, when paying, they split the payment into two payments, apparently for themselves 8 tr and the airline 81 tr. They charged themselves more than 8 thousand rubles three times, and the payment for the 81 tr ticket did not go through. Support informs that an error has occurred on the site and promises that the money will be returned when it is unknown - up to 30 days. As a result, I have neither a ticket nor money, an important business trip is in danger of disruption, our accounting department will not allocate me any more, all because of these ******
Where did such rave reviews come from? One price is indicated on the TBANK's website, and when you click on the link to the website, another one is purchased, and the price increases with each mouse click. And when filling in all the data, the payment is not debited, and the price is indicated much more??? I had to buy a ticket on the airline's official website, where the price is fixed, at least for the time of ticket registration, and does not jump towards an increase every second. Disgusting
The most bestial company I've ever encountered! The flight is cancelled: they are withholding 33% of the ticket price! Not a single contact phone number: a bot is answering the website! Think 100 times before contacting them!!!
It's an outrage! There is only one price on the website. When you start buying, it's different: much more!!!! At the same time, they first wrote off some kind of commission, it's not clear why!!!
The site is a fraud! Don't get in touch in any case!
I issued a ticket on their website, the money was withdrawn from the account within a couple of seconds, but no reservation and, accordingly, no tickets were provided. I've been trying to figure out for a long time what's going on, whether to wait for tickets next or what to do. It is impossible to call this company, the only way to communicate is to chat on their website. Extremely inconvenient and not friendly. After some time, they still answered me that there was a technical malfunction and that we would refund the money to you. But no money, no tickets. There is no sane information from the word at all. In addition to bullying, contact your bank. My bank is here in some way - it is not clear! The bank has properly transferred the money for the tickets. In fact, the buyer receives money from you and no tickets, no money, no sane response with deadlines when your money will be returned to you. Even if there was a technical failure, why not return the money?
The company is registered somewhere in Dubai. There is no representative office in Russia, nor any phones.
It is not clear why neither the RCN nor the prosecutor's office have contacted them so far. All the signs of fraud are obvious.
UPD. The money was returned a week later. As a result, lost time (I had to buy tickets from another company, but it was already more expensive, because it was already close to the departure date) and nerves.
I highly recommend it!
See original · Русский
17
Show business's response
Алекс Смуф
Level 9 Local Expert
March 22
The guys are all smart, they fulfill any wishes of tourists!! Especially Maria, Alina and Alexander! Many thanks to them! Definitely, I recommend this resource for selling airline tickets!!!!
Of course, you can find interesting and profitable options for flights and connections. But if it only concerns some problems with the flight - for example, a flight delay by one airline that ruins all the next connections or flight cancellation - these will all be your problems. That is, nothing will be exchanged for you, you will only have to buy new tickets. Even with a forced refund, about 30% will be deducted from you! (2% of the ticket price + service fee), and with a voluntary refund, you can get about 10% of the money spent, even if the reservation indicates that the fare is refundable, paid. And the return period is "from 30 days"! In my opinion, if a company wanted to have long-term loyal customers, it would behave less "greedily", but more customer-oriented. And with the existing approach, for example, I am motivated only to find a better alternative in any way, to try not to use its services.
KUPIBILET, all those who suffered, write in the comments, I suggest joining forces for a class action❗❗❗
A company selling low-cost airline tickets. When buying, be careful❗❗❗
Minor options are added to the purchase by an intrusive service,
money for tickets is practically not refunded 💯,
Non-refundable tickets are not legally charged service fees.
Because of the low price, people do not go to court, and those who do, collect according to the law of the consumer.
Good afternoon! I bought tickets to Kaliningrad for January 2025. After some time, a message arrives that the plane canceled all trips, I wrote to the support chat, sent an iPhone message, they quickly respond in the chat, everything was agreed and the money came the next day! Wonderful company! It's sad that now I had to buy tickets much more expensive 🤣
I bought a Sochi-Istanbul-Munich ticket, after the purchase, the Sochi-Istanbul flight was shifted twice, so I didn't have time for the second flight. There are no contact phones in the company, only a chat, at first I waited a very long time for an agent to be connected to me, then a girl connected, and she answered every simple question for 5-6 minutes. The result is that I can hand over ("most likely") or exchange the first ticket, but I can't hand over the second ticket, if I do, they can't even tell me how much I can refund. That is, I gave a lot of money for a service that I can't use because of the supplier's fault, I spent an hour and a half to contact him, but I don't even know for sure? will I get SOME of the money back, and how much. It's called robbery. Terrible company and terrible service.
The most disgusting service! One star maximum. Do you think the company is registered in Dubai for a reason?!?! Never use the services of this underserved service if your nerves are dear to you. I used the insurance "return of non-refundable tickets". I thought, well, cool! I can use it. Yeah, I got 40,000+ points. And everything would be fine, but there are several buts: firstly, it is not possible to use points in all airlines, that is, you need to select; secondly, you can use from 500 to 2,000 points at a time; thirdly, points are given for a year, FOR a YEAR, Karl!!! Simple math: we take 40,000 points, divide by 2,000 (this is at best), gets 20 flights. That is, I have to fly only 20 times in a year. Are you normal???? Even if I fly somewhere once a month, I don't use that much! You are providing a deliberately impossible loyalty program. Misleading the buyer or deception is Article 14.7 of the Administrative Code of the Russian Federation for legal entities a fine from 100,000 to 500,000 ₽
There's no way I'm going to contact this company to buy tickets anymore. Also, like many, there was a possibly minor, but unpleasant loss. I went to the website of kupibilet, through air sales. I issued tickets, entered the data, everything is OK, as soon as it came to additional services of the service, there are a million slides and the very location of the buttons with refusal and consent to the service is sooo close. And the most interesting thing is, even if you accidentally clicked on the check mark, it automatically takes you to the next page and there is no confirmation of the connection of the service :) and the prices for these extras.Services are also not available everywhere. As a result, I go to the payment page — and they already write to me: we have divided your payment into two parts (for an additional feeservices (online registration and the possibility of ticket refund) have already been taken into their pocket without any confirmation of the transaction, but yes, confirm payment for tickets) I have been looking for a support chat for a very long time, because it works very clumsily on the site, I had to download their application. There, too, I barely got to the operator. Fortunately, the operator canceled the most expensive service for me, but not for online registration, since I didn't even see it in the receipt myself. I wrote 16 hours after the purchase and also about the request to cancel the online registration service, I was told that we could no longer, it was possible only on the same day that you paid. The ugliness is complete, the site's interface is disgusting, and the buttons are intentionally located close. And yes, many people write that the company is registered in Dubai, I have a company in France in my bank application.… What kind of company and where from is still not clear
I personally like this app. There are always quite a lot of flight options offered here. Moreover, there are both exotic and quite ordinary ones with one or two transfers. It is convenient that the order history is in your phone in your personal account and, if necessary, you can contact support from there.
I usually use the app to order air tickets. I got to the action a couple of times, the prices there were fabulous. What is convenient in the application is that at any time you can go in to see, check the price or if the subscription is issued, then a push comes and you can immediately buy a ticket until it is sorted out.
It is better not to contact, the money is not refunded, you will not find the end of the company, the refund was simply refused, although the ticket was refunded on the day of purchase.
A normal application. Very flexible search, there are many different filters, prices, in principle, as everywhere, do not bend much. It is convenient that the application has a personal account where the entire history is stored, as well as bonuses are awarded for each purchase, which can then be used to pay for the next purchases
01.10.24 I bought tickets in the direction of Sochi-St. Petersburg. I found a transfer ticket from Pobeda on the Kupibilet website. I paid for it. I received information that there was a registration error. I wrote to support, the answer is in the application. Money refund 1-3 rubles. No tickets, no money. It is not clear how to buy tickets. The support offered nothing. We have to rent a house and spend extra money, since there is no more money for tickets in the budget!(((
Yesterday I bought three tickets to St. Petersburg in KB. 10 minutes for registration, search and payment. The service is intelligently implemented, the e-mail arrived instantly.
The exchange by date was done in a few hours. Without the need to pay penalties and additional fees.the fees as a whole. A good seller, a normal sales service.
Disgusting company!!!!!!! They are engaged in intermediary services, there is no responsibility, only extortion. I bought a ticket in one order from different airlines-not by me, but on the website. OK, I paid, everything is fine. One airline cancels the flight. Good!!!! Forced refund for only one ticket. The second one with fines, the airline itself takes quite a bit, so even buy a ticket warms your hands and so hard, once - 5,400 and everything is great. Gentlemen ....., well..., won't it stick together? Who should negotiate for the passenger and reduce costs? Ah, then the wallet opened once.... take it, the passenger will not be able to return the money through the airline, only through the NCC, and we have a good appetite. And also-do not pay for the location selection service!!! Never! I paid -wherever you want, a choice at the window, aisle, row, etc. Hour X, silence! I book on the site myself and pay again, and there are no more normal places that I wanted ......, I chose, I paid! I'm writing to the billboard, where I promise.service....haha, so we didn't promise you good ones -where it will be, maybe by the toilet, someone should be sitting there too.. Guys, book yourself through the airline. The wallet will be safer. Buy a fraudulent ticket!
I bought tickets using this service. Departure time of the flight been changed and ruined whole order that i paid for. Kupibilet reject to refund my funds and i lose it because of this bad service. I want to warn all customers to be careful and not cooperate with kupibilet.
I purchased tickets through the Coupon aggregator. After changing the departure time of the first flight, it became impossible to get on the second flight. The merchant made up such a route, I paid for it. After the changes made by the airline, the route became impossible. Kupibilet refused to refund the money for the tickets.
Be careful and I do not recommend the Kupibilet service, because you will lose your money.
I hasten to share my experience of interacting with the guys from Kupibilet.
The situation with Aeroflot was terrible - they were not put on the plane because of a broken seat.
Accordingly, the question arose about the refund of money for tickets. If it weren't for the guys from kupibilet, the swings in Aeroflot would have stretched for 100 years.
I express a huge abstract, you are the best!
We returned the entire amount in 1 day!!!
I recommend this resource to everyone!!
Never, ever buy tickets through this "service". It was necessary to change the ticket from St. Petersburg to Kazan. And what do I get?
The airline's fine for the exchange is 1,500 rubles.
The difference in tariff and fees is 3,925 rubles.
The service fee of the Coupon for the exchange is 2,500 rubles.
2500 service fee is just arrogance and fraud. And they are all saints who respond to this: "A service fee of 2500 rubles is charged by the Kupibilet service for the exchange procedure, according to the rules of our offer. ". That is, they can write absolutely any amount somewhere in a secluded corner on the site and then refer to it. Stunningly. And there is no law in our country that would normally regulate this.
All the good reviews are bought, you can be sure.
The service was disgusting, I bought a ticket for my aunt from them, her husband broke his leg and they couldn't fly, so they gave me a big refund for the ticket, at least 50%.God is their judge
See original · Русский
2
2
Show business's response
Олег
Level 14 Local Expert
May 29
I purchased a ticket to Seoul from Sochi in this service. On the third day, I can't get a place to buy at the emergency exit – the operators are feeding me breakfast, they promised to do everything in 24 hours, and 48 hours later they totally ignore the chat. Russian laws do not apply to them because they work in Dubai. There is no response to requests, only the robot writes that the operators are busy and the chat is in the queue. In fact, by buying a ticket from this "service" you lose the ability to control the armor, and no one will help you under any circumstances. The operators simply respond with templates.
This company is not able to change the ticket when the flight was changed. After the flight changes and the addition of waiting time at the airport for 2 days, they cannot exchange the ticket for money or find an adequate replacement for me. I highly do not recommend this company for buying tickets. The support service is robots, communication is only by mail, there is no phone, there are no messengers either.
You will never get a refund for your ticket, even if you have a good reason. They will burn all your accumulated points in one day and will not consider it necessary to notify you about it.
They took it as an additional one. online registration services. We have indicated all the wishes. As a result, they registered us at random. Online check-in started 72 hours in advance, and boarding tickets were sent to us only 12 hours before departure. Of course, by this time there were no normal places and we had to choose from the available ones. And we missed the check-in at all on the return flight! It's good that at least the money was returned. As a result, my wife and I flew in different parts of the plane altogether! Thank you, I will not make such a mistake again and I will not use your services. Otherwise, the service is like a service.
I can definitely recommend it. A reliable and time-tested service with the normal implementation of smart routes. In six months, I have already bought three times through a Coupon. There are no complaints. The ticket arrives immediately after payment.
A completely normal service for buying tickets. I use the application from time to time, for the most part, and there are no significant comments. The search and registration usually takes no more than 5-10 minutes. As an option, I advise you.
I do not recommend booking business trip tickets through this website!!!!!
1. The company does not fall under the legislation of Russia!
2. The issue of an invoice for payment is not provided!
3. It is charged for additional services in serious amounts!
And it is not possible to reimburse this without an invoice, and it is entitled to do so.
I was very upset that I got caught.
We need to buy tickets from carriers. How could I do that?! (I was led to believe that there were no tickets, but I had to fly urgently)
See original · Русский
Show business's response
Ann
Level 10 Local Expert
May 29
51,000 were stolen.
It's not the first time I've flown with this service, but the last few times it's just bottoming out. I don't know what happened to you, but according to the reviews, I'm not the only one.
I bought tickets, the website crashed abruptly and, of course, the amount was debited in a minute. At first, they decided to sell me half the flight for the amount of the full ticket, after I insisted on a refund, they sent me a check. And in the morning, 1800, and tickets for a second cost 51000. And 49,000 are just sitting on a bill account. They feed me breakfast, in fact, an outright crime and theft of money. This was my last purchase on your website, and I fly quite often. You're losing customers, and the reviews show it.
In my case, when buying plane tickets at the time of booking tickets, a "joyful message" popped up at the last moment that while I was filling out the passenger's data, the ticket price increased by 13,000 rubles. And when I "endured" and clicked pay, the payment was divided into two parts: the main 7575,816 rubles and an additional 2541.04 rubles. But the check was sent only for the principal amount. If you are traveling for work and you need to attach documents for a report, then in such a situation you will have to think a hundred times whether to contact this "company"
We took two tickets to Beijing through this service. In general, everything is simple, fast and convenient. Authorization via a standard Yandex ID, paid with a regular Savings card.
I bought tickets on this site for the first time, there were mistakes during registration, but when chatting, everything was fixed and updated. Thanks to the operator Irina for her clear, correct and detailed recommendations. In general, I was satisfied with the purchase and registration of tickets.
DISGUSTING AGGREGATOR!!!
Do not use it in any case. Save your money and nerves!!!!
And the problem is still the same as for people who left a review earlier: the sale of services that do not correspond to correctness, as well as the sale of services "with sauce" of another service-ticket refunds.
A refund service that returns points that you can never spend! There is no way to negotiate with them. In general, you need to prepare a class action to achieve at least something.
You can't think of a worse service. Support responds constantly with unsubscriptions. A motivational written refusal is not provided at my request. It will probably be an interesting experience to get a refund