The territory of the resort is well-groomed, everywhere is cleaned, lawns are mowed, everything is ennobled. We lived in a cottage, in a standard room, the room is clean, daily cleaning is done. All soap accessories are provided. The menu at the Storia Trattoria restaurant is quite diverse, mainly Italian cuisine. The prices are really much more expensive than in Almaty.
Nature is gorgeous! I was lucky with the place! Although suburban areas along the way, where cars are parked, and a narrow road are not good.
I liked: A rope town, a clearing near a restaurant, two-level Parking, a stream, cute houses. For a family holiday - great!
It is necessary to improve the food supply and food prices. The food is expensive and tastes average. It would be nice to add a budget snack.
And it can introduce a single ticket, it is not convenient to run to pay at the checkout separately. And you also have to guess which cashier.
By the way, there was no conder working on the transfer bus, everyone was sweating. Only one window opened. The driver doesn't care, he has his own window;)
Impressions are solid 4+, there are no complaints in terms of service, everything in the rooms corresponds, only they heat up very much, I had to cover the battery.
Fabulous place, atmosphere, decoration! It is easy to get from the city by buses 210 route. An amazingly well-maintained area with benches, wooden sculptures, iconic places and signs to them. The cable cars work clearly. There are a lot of ski trails of varying difficulty. The food is delicious and varied
Actually, it's not bad, but the service leaves much to be desired. We ordered a barbecue, but we waited for more than one hour, and we had to refuse and the time came to an end.
It is unrealistically expensive to rent a cottage for a day - from 400 thousand tenge.
And parking - for 2 hours - 5 thousand tenge. why is this at all?
20.10.2021 · On verification
A forest fairy tale is really a fairy tale and a miracle for a family holiday. There is all the entertainment for every taste for children and adults.
Among the disadvantages are the three-course meal , the constant workload of restaurants, weak service from the waiters. And of course, the crazy prices for accommodation. But how to rest for 1 day is not better to come up with
Oh, a gorgeous place everything is so cool and beautiful there you can have a picnic with your family and also a lot of interesting things for children, and prices are not cheap everywhere, everything is expensive there, but I advise everyone to go there and by the way parking is free for large families.
A great place for a family vacation. Restaurants, ski lifts, hiking trails, a hotel in the trees, a rope park, children's attractions. Magnificent nature, paved paths. A great place to relax in the native Almaty mountains.
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Ольга Б
Level 14 Local Expert
May 20, 2023
An incredible place. The treehouses are especially memorable - you live at the level of the treetops, birds sing on the porch, squirrels run. The air, the mountains, coniferous trees of different types everywhere, one of the best places I've been
The cost of parking is too high for a one-time visit. 5000 tenge ...
and the most unpleasant thing is that you will find out about it when you arrive at the place. There's nowhere to go and you have to pay.
The territory is clean, I really liked the Georgian restaurant, the staff is friendly. We had a rest from the heart! Thank you for the heavenly place, for the beauty, for the comfort!
It's a good place to go for a walk. There is public transport!!!
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Талгат А.
Level 8 Local Expert
February 6, 2024
Excellent base, almost everything is new, security makes rounds at night. Employees monitor the garbage, if the light bulb is not lit, they immediately change it. Trails for every taste, there are several schools for beginners, children have something to do. The only disadvantage is the high price. I hope the total length of the trails will grow to 500 km or more.
It's really cool to ski at night. It's just not likely! Because you ride at night with music , and everything is illuminated by flashlights . Everything is so beautiful!🤤
The rooms are small. The service is excellent. Lots of entertainment. The price segment is above average. All conditions for living. Room service is fast.
Parking is very expensive for 5 minutes 1500 tenge. The staff at the checkout is terrible. We arrived at 16:10 and they say that we didn't make it???
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Александра Варзарь
Level 6 Local Expert
December 4, 2022
The service is terrible, just disgusting, in the hotel and in the cafe. The nature and the views are beautiful. Polite staff at the children's center. Interesting routes to climb between the trees. There are no more advantages, taking into account the price of accommodation.
- Upon arrival, he is greeted by a dirty reception and not very cheerful staff. Further communication is similar, it will be polite if you are lucky.
- To help carry the suitcase to the room, you need to ask at least 5 times. In my case, I was told several times in response that my room was not far at all and I could walk myself. Similarly, when you leave, you will wait a very long time. Even if you mark the time.
- Nobody really watches the houses with numbers, it's dark in the evening. No one tells you what and where is in the house with the numbers either.
- The staff was SMOKING right on the territory of the house with the room at the time when I was walking there with my child.
- The service in the cafe leaves much to be desired, as well as the quality of the food. They can bring cold.
- They respond to the claims that our employee said that this did not happen.
- Some visitors carry their suitcases right through the ski slope.
- I asked to replace the dishes that were forgotten to be replaced during the morning cleaning, I waited an hour. Then, again, I heard that it was not their fault.
- Cold bath in the rooms.
- The most important thing is that no one cares about your claims, there will be no apologies and even information that something was taken into account too.
Expensive, but justified.
There is a connection throughout the complex
The staff is friendly and always ready to help
On weekends, you can go out with children and I advise you to ride a tightrope