Spice Hotel & SPA
420 reviews
October 8, 2021
The hotel disappointed us! Firstly, the hotel does not meet the VIP service, as the service is disgusting, the food is the usual five, but not VIP. We arrived at the hotel around 9 a.m. on 09/28/2021, we were told at the reception to go have breakfast and then make out the room. After breakfast, we came to the reception for a room, but we were told that there were no available rooms, wait after 12.00, they will probably appear. And it's amazing that a hotel that claims to be a VIP cannot immediately check us into a room. We have something to compare with, for example, the AKKA ANTEDON hotel and Granada Luxury Beach, we also arrived in the morning and were immediately settled not even in a standard, but an improved two-room room with a staircase, there were three of us then. And it was all free, without additional charges!!! But SPICE HOTEL & SPA 5* offered us since we have a standard room and there are no available rooms right now, you can pay an additional $ 100 and we will immediately check you into a room with a sea view. What is this, some kind of extortion! This is not a VIP hotel service. After 12.00 we came back for a room, but we were again told that there were no rooms available, come after 14.00. It's just a mockery. As a result, for a $ 20 tip, we were still given room 4309 on the 3rd floor. That is, the number appeared immediately, an amazing coincidence!!! The room was dead, the beds were all shuffled, the lamp is kept on snot, it will soon fall off near the mirror in the room, there is practically no air conditioner, it just works on blowing the wind, the air conditioner is prehistoric, without a remote control, the faucet in the bathroom leaked, so it was not completely repaired, there were two beds in the room, which really angered us, so as a married couple, is this bullying again!!!??? They told us that the mattress would be replaced now, they would bring us a large two-bedroom! But what they are saying is not true. They say what we want to hear, but they don't do it!!! We come to the room, and there the cleaner moved our two beds and put two blankets between the mattresses! They call it changing to a large two-bed mattress! This is just complete nonsense, the service is zero! You will not be hungry for food, but the food is not VIP hotel (there is no seafood (mussels, shrimp, squid, octopus, red fish, etc.), on fish day they gave only salty white and red fish, which is not possible to eat, very salty. The chefs definitely need to be changed, the food is ordinary and not very tasty! Then we had an incident, our room card was blocked on 05.10.2021, the room was not cleaned, the mini bar was not replenished, that is, we were evicted, like we had a tour for 7 nights, and this is very outrageous, since they take part of the voucher at the reception, and the voucher says for 9 nights until 07.10.2021. And is this a VIP hotel??? And only after I brought my voucher and they made sure that we were before 07.10.2021, the card was unblocked at the reception. It's just not that it's not a VIP hotel, it's a 3-star hotel, only they charge money for the hotel as a VIP!!! They did not even apologize and did not provide any compliments from the hotel for the inconvenience!!! In short, the mood and rest were spoiled by the actions of the hotel staff! But the minimum program was achieved, we were lucky with the weather, it was sunny and the sea was clean and comfortable.
There is a tennis table on site, but upon arrival at the hotel, tennis rackets and a net were broken around 5 days... I had to constantly approach the animators and complain, although the hotel has a room for kids to play and there is a great table, whole rackets, but this room is paid and all games for children for $ or Uh, it's complete nonsense.
In the evening, before the children's animation, paid cotton candy and sweets are opened for children...How is that?)))
And you won't be able to change beach towels a couple of times, you only got them in the morning and to victory...this is the first time I've seen you denied a hotel of this level(((
You will find out about what will happen at the hotel in the evening if you go to watch the animation for children after dinner))) because there are no signs, no posters of any kind. I usually saw hotels in front of the entrance to a restaurant for dinner or near a bar to understand how to dress, what kind of program..Of course, my wife is more interested in this))) At the reception, when asked what, how and where it would take place, we were told that they did not know)))).
I'M PROBABLY NOT SUCH A GOURMET, BUT HAVE YOU EVER EATEN BAKED ONIONS WITH HUSKS, CUT INTO 4 PARTS)))??? photo attached)))
And the most incomprehensible thing is that they cook fish... I like juicy, fattening, but not dry..Knowing what the fish is called, you already understand approximately what kind of fish is waiting for you (((( It's not clear at all what kind of fish.. grilled fish and tuna... many people ask what kind of fish???...They don't understand)))
Conclusion: the hotel is not VIP-level, the usual five, the reception staff must be fired and recruit competent professional staff at the reception who know their business and meet tourists (guests) halfway. It is also necessary to dismiss the head chef (chef), as the food does not match the level of the hotel, the food is not tasty and not varied! A hotel with such service, killed rooms and food does not correspond to a 5-star VIP-level hotel and the kind of money that is charged for it. The service and food have become worse, and the cost for a ticket is higher, just absurd and greed! I REALLY DO NOT RECOMMEND THIS HOTEL!!!!
See original · Русский
11
5
July 13, 2023
I really liked the hotel, we had a great rest with the child
See original · Русский
3
June 6, 2024
GREAT HOTEL!
I RECOMMEND IT! 👍
See original · Русский
1
April 25, 2021
We were with a friend in March 2021. Everything is not bad, but you can't get toothpaste from such a hotel, the indoor pool is from 8-00, as is breakfast, and in the evening it does not work until late--if we eat at night--why is the pool closed at night? Ultra, it should not be like 4 stars.It stank all the time, Moril. There were no people or Strawberry bugs all the time, unlike other hotels. The outdoor pool in March should be hot, not lukewarm!!! We pay for the Ultra, but they say the season has not started yet.!!
Great respect for the evening singing of the Turkish singer in the bar. A super program and of course the interior. At the height!!!
The pool still HAS TO WORK INSIDE from 7-00 and the service ends along with the hammam and sauna at 23-00!before the season opens.
EVERYTHING IS ULTRA!!!! There are no minibuses to Belek and in general, except for "their" centers, where it is expensive.
And I think it's a blatant fact that very few people speak Russian, you might think that only the British go there, even at the reception desk as deaf and dumb, they are insulting, and they are not ashamed to take money in full.
See original · Русский
7
9
August 13, 2022
👍👍👍👍👍 very nice hotel and pleasant staff, there was a problem with the room and it was solved in 10 minutes 👌 a bonus was given a room with a sea view
See original · Русский
2
1
December 23, 2024
One of the most terrible hotels in Turkey. Dirty, old, 2-3 stars at most.
See original · Русский
2
February 7
Gorgeous!
See original · Русский
October 18, 2023
Very colorful hotel ! Excellent cuisine
See original · Русский
1
September 9, 2023
Very nice hotel, we liked everything except the approach to the sea (lava run, not everyone survives)
See original · Русский
3
September 2, 2021
We just vacationed at this hotel, at mint villa, she has a plus that a lot of services are included with this villa and you understand what you are paying for, you have a separate restaurant at your disposal, a cabana in which a bartender serves you, everything that you do not ask for will bring everything, a la carte all restaurants are free and when if you want, THANK YOU very much to Tatiana and the girls working with her, there was always an answer to any question, request, buggy always comes wherever you want, they will take everything, show, tell, bring, arrange. The sea and the beach are good, there is no mud mixed with sand.
See original · Русский
5
November 21, 2024
Fire
See original · Русский
2
July 21, 2021
Terrible hotel! To say that I'm shocked is to say nothing! To begin with, the room was not cleaned, I had to go and ask. The mini-bar is not replenished! The rooms are old and scary, they don't even get close to 5 stars! Drinks are diluted with something unclear. The hotel staff, called animators, rush drunkenly at the vacationers. And the worst thing is, just before leaving, they claim that they allegedly broke down the door from the outside and extorted to pay 100 euros for it. When asked to show video evidence, they ignore it, intimidating the police and saying that we will not leave the country. They delayed the bus to the airport, played the scene that the police and management were calling. They were intimidated with fines and everything they could, in general, there was psychological pressure. People are afraid to miss their flight and pay, that's how the hotel extorts money. I will not recommend this hotel to any friend, especially for a lot of money.
See original · Русский
9
4
November 30, 2023
The hotel is old, but the food is good and Martel is poured)
See original · Русский
3
October 22, 2024
Super how expensive
See original · Русский
1
August 5, 2021
We are currently in a hotel, everything is at the highest level, a wonderful hotel, a warm sea, all employees are friendly.We hope to come back again.There are few people, there are no fires and smoke besides, Everyone is at the Spice Hotel
See original · Русский
3
1
March 19, 2021
The worst hotel, the staff does not know Russian and English at all, only Turkish. It's wildly cold in the room, the food is not delicious, the delivery to the room service is a long 3 hours, you will wait, or you may not bring it at all, the balconies are broken, do not spoil your vacation with this garbage, there are good other hotels)) and also the manager asked not to disclose this, but somehow I don't care, they offered dinner at a restaurant, we had dinner 1 time in a restaurant although they promised 3, the Russian-speaking manager like Elena can't solve anything, just something to offer so that bad reviews are not thrown, people there complain constantly, because it's a complete dump! We write a comment on Instagram, to which I am simply blocked and the comment is deleted, in general, the shit is complete and they know it themselves
See original · Русский
8
13
September 10, 2021
There would be a "five": the staff at the pool bar finishes work earlier. At five minutes to 18, there is no one at the ice cream counter. The whole crowd is standing in the bar.
This opinion applies only to Turkish staff.
I saw how the tables at the sun beds by the pools were wiped with one rag. It was without water and without disinfection.
P.S. The Kyrgyz are WELL DONE!!
See original · Русский
8
2
October 14, 2021
14.10.21 Vladimir
We have been vacationing with my wife in Turkey every year since 2011. There was no worse rest. The kitchen is disgusting, the service is zero, the animators do not speak Russian, there are very few sun loungers on the beach and far from the sea, any drink can run out in the lobby bar in the middle of the day, replenishment of the mini bar is not regular. IT TOTALLY SUCKS!!! And according to the advertisement, this is one of the best hotels in Belek.
See original · Русский
6
1
September 2, 2021
You can reread a bunch of negative reviews, or you can come as a family (like me with adult children), a couple, alone and make sure the hotel is very good. It does not have modern minimalism and newfangled chips, but it is cozy, very convenient for everyone, clean and friendly to the guest. The beach is great , the sea is clean , the Pier is generally an amazing place . I had enough of everything - delicious food, snow-white linen, and a great pool. Great evening programs, wonderful blues and jazz in the lounge area in the evenings. The hotel staff , every one of them , from waiters to top managers , are interested in the guest , they try to help at the first request . I thank the hotel and its staff for an excellent, friendly and delicious stay in all respects))
See original · Русский
14
1
February 23
Cold
See original · Türkçe
1
September 9, 2024
It could have been better.
See original · Русский
May 10, 2023
Everything is fine, service, food, territory.
See original · Русский
3
September 24, 2023
I was in 2019 , well , I bet 7/10 alcohol is burnt , the kitchen is not super
See original · Русский
March 16
Cleaning at 3, coffee and tea are not replenished.
See original · Русский
May 6, 2022
There is not even a kettle in the room, and when they asked him to bring it, he turned off the electricity in the entire room and flowed. Now it's clear why he wasn't there in the first place. Fahmina from Guest Communication ignores all requests, it's a shame.
See original · Русский
6
1
May 5, 2023
Everything is super!!
the staff is responsive and cheerful 👍👍👍
See original · Русский
3
June 7, 2023
Very strong audibility. They're talking in the next room, but it feels like it's in yours. If there are noisy neighbors, it will be impossible to sleep. Otherwise, everything is fine. Polite staff, always ready to help.
See original · Русский
June 20, 2019
The hotel is quite good. On day 7, the food gets boring. Quite a lot of meat dishes. Sausage will seem inedible to a Russian person. But this is compensated by the fact that every day there is dorado and sea bass from fish. Of course there are a lot of pools, 5000 meters is right behind the eyes. But the price for this is the lack of a special place to walk around the territory. The staff is trying their best. They even try to refuse tips. Those who want bars here have plenty of them. Moreover, if bourbon is Jim beam. And yes, it is also included. The beer is decent undiluted with water. Tuborg Malt. They make different cocktails, too, decently for "olinclusive". Food around the clock. The beach is great and clean. It is difficult to imagine a better entry into the sea for children. There is more active entertainment. The price is not charged in principle. For example, skydiving from a boat at an altitude of 200 meters is accurate. I highly recommend taking some stock of euros since all prices in the hotel are primarily in them. Dollars are accepted without question. But not everyone thinks at a favorable rate. They move in quickly with young children. Check-out time is at 12. moreover, if you arrived right in the morning, you are offered to have a snack from the road first, and then you will get the documents and check into the room without any attempts to get money out of a couple of hours. There are no bracelets, it's ultra. Nearby there is a large shopping center with shopping malls, cafes, pharmacies within a 20-minute leisurely walk. If you are too lazy to walk, a taxi will take you for $ 6 or 4 euros. (once again about the need to have two currencies for your benefit) taxi drivers provide their services at a fairly high level. I recommend it for general reference. There is a doctor on site, but his examination is paid 125 dollars. So it's better to grab a standard first aid kit. There is an evening disco, there is a taste and color here. Not very modern, let's say. And an important point is who is going to check in with children in a room with a sea view. Think carefully about how your child reacts to music. Since the windows will also overlook the bar with a disco. But that's half the trouble. There is also the Adam and Eve hotel on the left, so the sound from there in the room is louder than the sound of a local disc player under your nose. And this is 2 o'clock at lunch. And in the evening there from 22 to 0. And in spice until 0:20. I hope the information will be useful for someone.
See original · Русский
31
2
March 24, 2024
It's a great place. Wonderful vacation with children))
See original · Русский
3
March 11, 2021
A hotel in which the guest's word, the guest's rights, is an empty sound. There was no one and nothing on our side: neither arguments, nor logic, nor arguments and facts that we appealed to the hotel are interested in.
An unpleasant incident happened to us.
At about 5 a.m., the husband, having had a decent drink in the lobby, went to sleep there in the lobby on the couch, having previously taken off his sneakers. Yes, I did not calculate my strength, yes, I did not reach home, I was wrong. But what started after that is lawlessness!
At 7.30 am, he was shown a photo of his sneakers in a souvenir shop, among a pair of broken trinkets, and was shown that he broke into the store at night (why was the store open?), trashed it and caused $200 damage.
The owner of the store called the police, she and the police drew up a "statement" against her husband to the police, referring to a photo of sneakers and began to blackmail that if we did not pay the money, the statement against him would go further and her husband would have problems leaving the country.
The hotel security service (head of the Security Service Mehmed Chilik, by the way, did not want to tell his name) - when asked to provide video footage from the hotel cameras, replied that there was a "yok camera" and there was no video from any camera, there were photos of sneakers in the store.
At the same time, the HR department in the person of Elena kept saying one thing, pay the money and there will be no problems, because there is a photo.
The police gave my husband a dozen papers in Turkish to sign, neither the tour operator's guide, nor the guest service, no one translates anything, explains anything, and everyone keeps saying one thing - pay the money and there is no problem.
We gave the money because in a foreign country, we are disenfranchised - we do not know the laws of the country, nor our rights. But they succeeded in blaming a person for sneakers that someone deliberately took there and caused this "debacle".
They behave like scammers - the staff, security and the owner of the store, all seem to be in cahoots. The whole situation is devoid of common sense, hastily concocted in order to extort money from tourists who are absolutely disenfranchised in a foreign country.
Think about it, is it worth choosing this hotel? And won't you find yourself in a similar situation?
See original · Русский
15
29
November 6, 2021
As others have already written, rotovirus is in the hotel! Unfortunately, we read these reviews already when we are here ((( My children are 7 and 4 years old! And they are not the only ones! First the eldest two days ago, now the youngest. Vomiting, fever, diarrhea. The room is not cleaned, only the bed is made, it would be better to wash everything! I DO NOT RECOMMEND IT!
See original · Русский
7
1
October 5, 2024
Super off👍🏻
See original · Русский
2
2
October 14, 2024
It 's cool
👍
See original · Русский
3
2
November 1, 2019
I had a rest in October 2019.
I liked the hotel for everyone-excellent varied food, service, territory, sea, beach.
Good bars where you can drink and have a snack, you can eat around the clock.
Excellent entry into the sea. Friendly staff.
There are few vacationers from Russia, as it seemed to me.
There are a lot of corporate parties during this period, it didn't bother me.
There is not live music every evening. The show is gone.
I didn't see the animation, but it seemed like there was something.
Wi-Fi catches and glitches, but not always and not everywhere)
I was satisfied with the rest.
See original · Русский
8
1
August 25, 2020
The hotel is just great!the staff is friendly and helpful!!!we rested with our son in August, despite the coronavirus, we took a chance and did not regret a bit.everything is being processed, the staff is wearing masks, and at the expense of food-everything is as always on top!Thank you for your hospitality! We will definitely come back!!!
See original · Русский
5
1
October 11, 2021
There is practically no early population .if there is only an additional fee, you will wait until 14.00. the food in the hotel is meager and does not correspond to 5 stars at all. The pools in November are all and even the indoor ones are icy, there is nowhere for children to swim, the sea is already cool. It is not clear where the positive reviews about the hotel come from,
See original · Русский
8
September 7, 2021
Awww, people, what's going on in the hotel, all the kids are sick, throwing up and the temperature.
Tell me who has the same answer ???
At this time we are resting at the hotel, we still have to stay here until September 12 …
I already know 4 kids who have the same thing , what is it????
See original · Русский
4
2
July 21, 2023
Great hotel. I liked everything.
See original · Русский
1
April 15, 2021
I'm resting now on 04/15/2021. Great hotel. Huge rooms, excellent service. The beach is nice. The sand. To Belek on foot 20 min.
See original · Русский
4
1
June 6, 2019
Overall, the hotel is not bad. But there are very few staff for such a huge number of guests. Quite an expensive hotel, but it did not justify itself. Everything is expensive, but everything is already very old. It's time to update everything. And most importantly, the hotel positions itself as a family hotel, but if you arrive with a stroller, then you will have to choose your way, because there are steps everywhere. Especially the approach to children's pools!!!! How could you come up with that??? Moreover, the lower the depth of the pool, the higher the steps!!!! The cleaning at the hotel is also not very good. The only good thing about this hotel is the animation.( especially children 's ) . I forgot to say the food is terrible (no choice and not particularly tasty). If you compare the value for money, the hotel is so-so. The air conditioners worked every other time. It was very stressful in the heat. If you come during the season when the hotel is full, then be prepared for the fact that you may not have enough sun beds by the sea and by the pool.
See original · Русский
8
3
December 12, 2024
A wonderful hotel
See original · Русский
August 3, 2024
Wild game..
See original · Русский
5
5
October 13, 2021
The hotel is terrible, old junk, the food is disgusting, there is no animation, noise in all rooms, Internet every other time, there is no service, in general, there is nothing except imported alcohol here! I won't come anymore) I don't recommend it!
See original · Русский
5
3
November 21, 2019
This is the luxury of the East! Furniture, columns, decor - velvet and gold. An oriental fairy tale. Beautiful views of the sea and pools, especially at night. The restaurant is clean, the food is for all tastes. The food is always fresh. Free drinks in the mini bar, replenished every day.
See original · Русский
9
3
August 16, 2022
Swimming trunks were stolen during cleaning and not returned! I didn't eat much! The animation is zero, the rooms are good, that's all.
See original · Русский
2
2
June 22, 2023
Do not forget to rest, go, everything is at the highest level
See original · Русский
2
1
August 19, 2022
The room is dirty, the wallpaper is stripped. We paid 200 euros for a sea view, as a result, nothing is visible. We live on floor L, the video is only a green balcony.Problems with lights and doors, we change cards 2 times a day every day because we can't get into the room. The mini bar is not being updated.the phone in one room is ringing in the other is not. The food is not delicious
See original · Русский
4
3
April 21, 2024
Everything is fine!
See original · Русский
June 20, 2023
The rooms are dirty. Old bed linen. Disgusting pillows.
See original · Русский
2
3
May 4, 2024
It's a great place.
See original · Русский