Good afternoon, everyone! Much of what is written here is true. I want to share my impressions about the hotel. We rested from 06.09 to 09/20/19, an adult and two children aged 5 and 16. For children of this age, there is everything for recreation and entertainment, they will not be bored. We were lucky with the accommodation, I know that all the rooms of Femeli ... are located exactly where the restaurant hoods work, it's terrible not to open the balcony. As for food, the hotel does not correspond to the ultra and 5-star system, everything is very usual, but you will not stay hungry. By the way, everything is fresh, there are no complaints here, only it's better to wash the fruits yourself.) There is a more important problem and a note to the hotel, this is cleanliness - the dishes are not washed!!!(apparently too much is loaded into the sink and it is not washed) Chairs after dinner remain in crumbs and garbage. If there are Turks at the food and dishes, the managers monitor the cleanliness and filling of the products, then no one is watching the cleaning in the restaurant and the workers are negligent. The staff is mainly Kyrgyz, there are Kazakhs, so there are no problems with communication. As previously written, the coxsackie virus is really there!!! If your children are from 1 to 5, then you will catch it 100%, older it all depends on immunity. We didn't catch it, but we got sick with something else, with a temperature of 39 and a sore throat, though for a couple of days, also some kind of virus, we've never been sick, we've been flying to different places for a very long time. Having babies in diapers in the pool does its job unfortunately... Cleanliness is the key to health, so I hope the information will be useful!
They don't check into the hotel, they say there are no rooms. Me and the baby. They bought out the main building, they are trying to move us into a bungalow.
When checking in, give a bribe at the reception, they will put you in a normal room on the ground floor with a large balcony. I also advise you to take a closer look at the bartender and give a couple of bucks to pour a normal whiskey, not a stick. You can also leave a buck on the bed, the cleaning will be even better and swans will be folded out of towels. In general, I liked the hotel. We were in the second half of September 2020, for 10 nights, 107,000 for 2 adults and 2 children. Good luck to everyone.😌
We just returned from this hotel. He doesn't pull in 5 stars. There is no place to walk, the territory is small, there is no landscape, the pools are not large, they are always crowded. The room was normal, but with windows opening onto a large fan, it was impossible to sleep with an open balcony. The food is scarce and it's in August, the season itself. It's always the same, after a week you don't want anything))) everything is compensated by the sea, a good beach, lots of sunbeds, sand, there is sand in the sea too!! There is no animation, the children's room works in fits and starts until 17:00, it is not at all convenient, children have nothing to do, just swim with adults. Everything is broken in the game center, the machines are barely breathing, bowling even knocked down the pins himself))) the spa costs crazy money, massage 180 euros, there is a small gym, almost no one works out there, you can run! In general, it should be an inexpensive four. I'm not going there anymore! We gave 130,000 for two in 7 days, I wouldn't give more than 60,000 for two!!!
The hotel is terribly dirty. The dishes are constantly given with traces of lipstick, some kind of dirt. But the most important thing is dirty pools. We had a rest with the company - all the children were seriously ill with coxsackie, with a temp of up to 39 and above, one child was hospitalized.
We had a rest in September 2018, on the 22nd-28th.
This is my first time in Turkey, I liked everything. But for that kind of money, you could have fed better. There are no complaints about the number of products and dishes. Everyone had enough. But the products themselves are tasteless, and they are not very cooked, although I am not a gourmet. Meat and fish are delicious.
The territory is clean and well maintained. But our delegation says that it is not very good... I can't say anything about it. The price for a stay at this hotel is great, but with children it's the best. A water park, playgrounds, sand on the coast and not deep. With kids of any age, go there!))
We had a rest from 16.05-25.05. The hotel itself is good, a large restaurant, a good beach, etc. there is a lot described here, there is no point in repeating.Everything is on 5. I want to mention the guys from the customer service separately. There was no question that they would not solve!! We have a child with a special diet, upon arrival, we immediately contacted this service, everything was done so that the child would be cooked separately for 30 minutes. Unfortunately, I may not correctly spell the name of the girl who helped us all this time while we were at the hotel, it seems to be Guzel. Thank you so much for your attention to the hotel guests!!!
A wonderful hotel!The beach is one of the best!Gorgeous pier!You can walk along it in the evening! There are a lot of Turkish children who behave terribly in the restaurant in the evening!!Overall, the hotel is good!!!I've been 3 times and would love to go again!!
The hotel can be said to be normal, but it is too shabby. We rested at the end of the season, perhaps this affected its condition and service. The lobby has torn and chipped furniture. Dirty, stained glass in the foyer. The lack of an assortment of imported alcohol in the bar. Rather, there was only what was left after the summer. Leftovers!!!. The cleaning lady often did not put shampoos and gels in the rooms. She compensated them with body lotions, so that, coming from the sea, there is an opportunity to stay with an unwashed head but with 6 tubes of additional body lotion. To the question of how to wash your hair, the answer is nothing else.
A meager assortment of fruits! And this is in early October!!!! Not delicious desserts and coffee from the vending machine!
An ill-thought-out smoking area. Smokers in the hotel are felt to be a priority. They have the best places on the territory for this purpose. Boring, tired animation. The children didn't even go. In the evenings, the lunopark saved us.
There are a lot of cigarette butts on the beach. There are a lot of sun loungers, which is good. Near the beach, grandma once gave us badly wrinkled towels, apparently after someone. After that, we took towels only by the pool. There were no such punctures. Drinks and cocktails in plastic reusable glasses, which are very worn and dirty, either from old age or from the intensity of their use. Tired bartenders making "off the hook " not tasty chemical cocktails.
But all these shortcomings were overlaid and smoothed out by the SEA!!! It's gorgeous here!!! The shore and the entrance to the sea are ideal for children. The sea is gentle and clean!!! So I put 4 stars only for the sea!!! Will I come here again?! Perhaps ...., but for an adequate price tag and not at the end of the season, that's for sure!!!
R.S. had a rest in early October. The hotel also has rooms that overlook noise installations, which cause severe discomfort in the rooms. There is also some kind of "glorified" additional building. For the staff. and when the hotel is fully loaded, there is a chance to get a room in this building, at check-outs!!! Thank God we weren't settled there.
But this roulette with settlement freezes the brain a little. They will check in or carry it through and give you a normal room. That's why I probably won't go there anymore! I will look for nearby hotels!!!
The accommodation is good, or rather we were lucky. The food is monotonous, the diet table is only for dinner. The staff is polite. The sea and the beach are awesome.... The minus is huge, it's food!!! Once we almost ate spoiled spaghetti. There was a sour smell and taste..
The hotel is good. The area of the hotel is amazing. There is a lot of entertainment for children and adults. Minus a point for old furniture in public places, a variety of drinks and food.
The Sueno Hotels Beach Side 5* hotel is a terrible hotel. We rested in a detached house behind the central building. We paid for a separate room with access to the pool. They were settled with access to the grass. We spent three days dealing with breakdowns in the room - the safe did not work, the toilet drain did not work either. The sink was clogged, the Internet worked only one day out of five days. The child was poisoned on Side Street. The food is the same in all restaurants all week. When meeting with the management of the hotel, they were met with complete disregard for the problems. The answer was the same to all questions - this is your opinion about the hotel, others like it. An ugly attitude towards guests for a lot of money.
Nice family hotel. There is a lot of entertainment for children. A huge number of bars and cafes. Great animation. I liked everything.
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5
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A
Anonymous review
September 21, 2018
They were very upset from the very beginning of the vacation, providing a room not in the main building, which was booked and paid for, but in some two-story building near the laundry, where there was a constant rumble. There was no balcony, I had to dry my bathing accessories either in the room, where they did not dry out, or on the iron fence of the window, next to which there was a trash can for cigarette butts and everyone went out there to smoke. Conversations with the hotel staff, the host tour operator Odeon tour did not give anything, they remained in this room, and the hotel guide struck with his words: "Well, someone should get bad rooms..."
The sea and the beach in the hotel are gorgeous, there are entertainment for children, but the hotel does not pull on the ultra food system and does not cost 170 tr. for the second half of September for 12 days ( 2 adults + 1 child)
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12
Николай С.
Level 7 Local Expert
July 11, 2021
I have to give one star for working with the scammers of the Sunmar company, namely Alexandra Molakhova, who gives Tourists deliberately false information and spoils their vacation. ((((
A nice beach, its own pier. Good nutrition. I was at the minifootball festival - there was a good entertainment program. The ruins are a 15-minute walk away.
A very "tired" hotel. The sun beds are falling apart, the dirt is not wiped off them. The faucet handle was constantly falling off in the bathroom. The territory is large, but it looks more like a Soviet holiday home, even the tiles look like from the 70s. Some kind of unpleasant ultrasound is constantly playing in the lobby (as if an old kenescope TV is working), it is very annoying and hurts my head. The mixture of smells in the dining room turns into the aroma of rotten meat. 3 people from our group were poisoned (there were more poisonings in other groups!). There are no water sports. Crowds of screaming children and drunken compatriots discourage any good mood.
The nearest city is 4 km away on foot or take an expensive taxi.
Do not go to this hotel if you do not want to spoil your vacation!