Comfort, the name is responsible for the service. The rooms are good, standard, there is everything. You'll be hungry tomorrow, but you won't stay hungry. Not very tasty pastries, although I expected a lot from the Kazakh cuisine and got it, but in a different place.
"It can be cozy in a cozy place," depends on the shift. We often stayed here, small but clean rooms, there is a room with a tiny balcony. Parking for six cars, who managed, he managed. The delicious cuisine of the restaurant is in the basement, there is a summer terrace with a waterfall. The price is too high in relation to the quality.
If in Almaty, it even corresponds to the name of the hotel, it is cozy, the center, the rooms are whole, there is water, in general, a week of accommodation without inconvenience. I recommend.
Very nice hotel, quiet, located in the courtyard. Standard room with everything you need, clean, breakfast is very high, varied and delicious.
Pedestrian streets are very close.
I recommend.
A great hotel with a great restaurant.
The only drawback is that they do not provide an iron and ironing board in the room. But there is an ironing room.
Nice hotel. Delicious breakfast. The rooms have comfortable beds. The location of the hotel is in a quiet location, which gives you the opportunity to sleep after a busy day
The hotel is quiet, the rooms are cleaned, it is normal to spend the night.
Minuses:
There is simply no food at breakfast, a crowd of people, tables are littered with dirty dishes.
The rooms have a smell, probably because of the carpet. The bathroom has a strange layout, the toilet is placed right next to the sink, although there is a lot of space around. When you wash your face, you rest against the toilet.
Upon departure, guests are humiliated by checking the minibar.
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Show business's response
SPE
Level 10 Local Expert
December 13, 2023
I was on a private trip for a week. The location is great - the center is within walking distance. Clean, cozy, wonderful sauna (you need to sign up, according to the first person who signed up, the sauna becomes either female or male for an hour, there is a Jacuzzi-I did not use it). Very high-quality breakfasts with a wide range of dishes. We had dinner at the restaurant in the evening. It was expensive, but everything was very tasty. The staff is attentive and professional, all issues that arose during different shifts of administrators were resolved promptly (postponing breakfast, adjusting the faucet, selecting a larger bathrobe, etc.). Many thanks to everyone who made my stay comfortable, and I will definitely come again!
A very comfortable hotel. The room has a good mattress, lots of pillows, sockets by the bed, bathrobe, slippers, umbrella. There are toiletries in the bathroom. One of the disadvantages is the surface cleaning, as evidenced by the hair on the floor in the corner of the bathroom, on the first day of arrival and on the fourth day of departure. It was from March 7 to March 10.
Convenient location, near the Arbat: there is a place to walk in the evening. There is a grocery store and exchangers nearby. And in the morning, amazingly delicious semolina porridge :) Respect for the chefs who cook it.
It's not a big, but a cozy hotel, take a comfort room if you want a bigger room.
Not bad breakfasts.
Very good location, you can walk to the 28 Panfilov park
We stayed only for one night. I liked everything very much! The rooms are clean and cozy. The breakfast is delicious. Very friendly staff! I recommend.
1) Rooms in which the pros greatly outweigh the cons. Read about the disadvantages in other reviews. For me, it's just a little bit of fatigue. Advantages: tangible cleanliness. Bathrobe. Slippers. High-quality hygienic details. A rack-hanger for clothes, which is more typical of expensive 5*. Order. The rooms are well thought out.
2) The staff is attentive. Everyone says hello. In general, everything. Everyone responds to requests. They are sincerely trying to help.
3) Breakfast. Here, of course, there is something to work on. Besides the automatic coffee machine, there is actually nothing to praise. Products of minimal quality. A small kitchen does not imply any special delights in cooking, but the initial products could be better. Well, the quality of the products at breakfast does not allow you to order something at a restaurant at another time. There are many places around that work 24 hours.
4) The location is convenient. Quietly. You get enough sleep.
An ambiguous impression. Everything seems to be clean and the staff is trying, but they don't reach 4 stars.
Tired furniture and outdated repairs do not give a feeling of comfort. Breakfast is meager and monotonous.
Three stars for a review - the hotel itself pulls the same amount.
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Ярослав Шинкаренко
Level 8 Local Expert
July 14, 2024
I liked the hotel: the number is quiet, the conditions match the description when booking. The breakfast is a buffet, the dishes are updated, delicious and quite varied. Nice sauna with a small pool. Before check—in and after check-out, we left our suitcases in the luggage room - it's convenient. Stable and high-speed Wi-Fi — it was comfortable to work.
The breakfasts are average (cold dishes), hot water is allowed on the 6th floor for a long time, there were no capsules for coffee, although there was a car in the room
Convenient location and a good mattress. But the breakfasts and the size of the restaurant (on the ground floor) clearly leave much to be desired. The number of seats is not designed for such a number of residents. And the question is about the gym, or rather about its equipment. There is no elementary shop
Nice hotel, convenient location. Spacious family room. Everything is clean and tidy. Cleaning every day. The snacks are hearty and varied. It is better to go early, there are few places in the restaurant. We had dinner once. Everything is delicious, the portions are huge, which is probably why it turned out to be expensive.
Clean large rooms, courteous staff. Breakfast is so-so. The restaurant prices are too high, it's better to eat in the city. The elevator and corridors smell of cloying air freshener, after which this smell haunts constantly.
Good rooms, located in the courtyards, which is why it is not noisy, birds chirp in the morning. One problem is that the restaurant is very small and it is sometimes difficult to find a free table (or even a chair to sit down with someone) for breakfast
I stayed at this hotel in January 2023. The location is convenient, in the courtyard, so you can't hear the noise of cars from the road. The hotel is clean and warm. The friendly staff at the reception helped with all the questions. Temporary registration was issued very quickly. Breakfast is for four, but you will definitely find something to eat. The furniture in the room is not new, but it is cozy and clean. The contingent of guests is international. Overall, the impression of the hotel is pleasant, fully justifies the price. I'm ready to stay there again.
A great hotel, really lives up to its name. It is very well located in the courtyards, so there is no noise from the road and therefore, in the morning you get up to the singing of birds.
A normal hotel, I just wanted to refresh the renovation in the rooms, but in general everything is fine. There is Parking for cars, the linen is fresh!
I often stay at a good hotel. Delicious and varied breakfasts. Travel documents are always on time and error-free. There is a SPA included in the price
I rented a junior suite. there is no iron, little water is released. Breakfast for three. Sign up for a sauna or a swimming pool is like a lottery.Unfortunately, I have not been able to use additional services. During the 4 days of stay, I did not hear from the staff either hello or goodbye.
This is a very nice hotel with all amenities, the staff is pleasant, polite,the rooms are clean, the rooms are cleaned every day, very tasty breakfasts, a varied menu
Excellent hotel, rooms with good full-fledged 4 stars, very comfortable mattress-bed, there is always hot water, regular room cleaning. The questions are exclusively for breakfast, I would like to have more variety... Yes, there is a gym, a sauna - everything is in this regard 👍👏
The hotel is really Cozy. They meet you right from the taxi, pick up a heavy suitcase and then there is no chance to be disappointed in the hotel. I lived for a full 7 days, there was not a single complaint: fresh towels, water, dental kit, etc. are in the room every day. The ironing room is on the first floor, but if anything, an iron and a board are ready to bring to the room. Sockets right at the headboard! The elevator has a huge beautiful mirror on each floor — so that you don't doubt exactly how you look before exiting.
You can leave your suitcase for at least a whole day before departure.
The only thing that could be improved was breakfast. There was a great shortage of fresh vegetables and fruits, but what there is is already colorful and delicious in itself. I definitely recommend it.
What did you like:
For the first time I meet a hotel where not only linen is changed every day (although this is not often found in Russian hotels), but also after cleaning, the quality control service is interested in your reviews. Which obviously encourages cleaners to clean thoroughly.
Basically - standard 4 stars
What I didn't like: The kitchen in the restaurant. The steak was cooked badly, one dish was simply mixed up, when asked by the waiter: "are you sure that these are Georgian-style vegetables, and not homemade vegetables?" the answer was a nod of the head, and the phrase "everything is fine." Not being sure that the waiter understands Russian, I repeated the phrase in English, but in response I received only a nod of the head, like: "yes"
Nice hotel and good location! The breakfast buffet is varied, delicious and hearty! I liked the breakfast! The entire hotel staff is cool, friendly and always happy to help, prompt and advise! Cleanliness everywhere, around the perimeter, in the room, in the hotel and in the parking lot! The room is cleaned and linen is changed every day! A comfortable bed. There is always 0.5l bottled water in the room, a large selection in the bar, the refrigerator is full))
A good place to relax. It's quiet and really cozy. )
Excellent oriental-style staff - responsive, polite and friendly.
The rooms are very clean and comfortable.
The food is a buffet, delicious and varied, with a large selection of dishes.
I recommend it to everyone.
I fell for the good reviews. We stayed here for 5 nights in October. One of the advantages is adequate staff who helped solve the issue when Yandex.Travel just gave up on me.
Of the minuses: I'll start with the most savory. You will not have to have breakfast alone. Cockroaches are slowly walking around on the distribution tables like at home. After our voiced shock, one cockroach was habitually crushed by the waiter, but the rest were not confused. They didn't have breakfast at the hotel anymore. They tried to refuse breakfast, but "it's impossible, they are included in the price."
Further from the unpleasant little things: very noisy rooms. Draining water from neighbors, footsteps from above, conversations from the side and from the corridor - all this does not add Comfort. We were unlucky enough to live above the veranda of a hotel restaurant. So with all the strictness of the "smoking policy of the hotel", all the smells penetrated into our rooms through the balcony door open for ventilation. With the door closed, it's stuffy.
Good staff. But the hotel itself is clearly for unassuming guests. I'm not coming back.
We accidentally checked into this Hotel and there was not a moment of regret
The staff for 5+
rooms are excellent clean cleaning every day
Breakfast for 5+
Thank you very much to all the staff
See you soon
And so, I have been familiar with the hotel since 2022. The hotel building in the middle of a residential building. Check-in from Gogol (since this is a one-way street). If you go up Sakena Seifullina from the bottom, then there is no turn to the left. You will need to drive up another traffic light and turn around.
The management of the company arriving in Almaty live here. I have not personally lived, but I will tell you from observations. If you arrived in your own or rented car, the security guard will be helped with parking. There are few of them, but a solution can be found on the spot. There is a shuttle service around the city and from/to the airport and railway stations. As I remember, the standard starts from 40,000 tenge (40k) and luxury up to 72,000 tenge (72k), of course for two. A tourist tax is charged for foreigners. Payment separately. The cost for today is 1.725 tenge per day, regardless of citizenship or age (only in this hotel I heard this, in others there were and there was no such fee).
If you want to eat oriental cuisine perfectly, I advise you to walk a couple of traffic lights up Seifullina, then you will stumble into the Navat restaurant, where every evening at 20:00 the waiters of this institution will dance for you to the national melody.
Below are a couple of traffic lights along Seifullina Mega Park shopping center. It is open until 22:00 (except for the cinema). If you suddenly found yourself near the shopping center and wanted Uzbek pilaf, then at the corner of Mametov/Seifullina has a Max Plov, where there are 2 types of pilaf: Tashkent and Samarkand. I highly recommend it.
If you want to exchange currency, then there are exchangers up from Gogol up Seifullin to Tole bi on the left side of the street.
The room is dirty, the carpet is burnt
There's trash under the bed, the bedding is dirty
The staff is helpful but has not solved the problem with the room)
We stopped for the second time.The first one was in 2020.Excellent service,nice clean rooms,mattresses are very comfortable, the breakfast is varied,delicious and satisfying.
Overall, a good hotel, there is always someone at the reception, the breakfasts are good. One of the disadvantages is that there are no thermostats on hot water, so the water in the sink and in the shower is either cold or scalding. Yes, you can catch a warm one, but it is very inconvenient and greatly spoils the impression of the hotel. Is it possible to put one ESBE VTA321 on the number and close the issue of scalding with hot water?