The place is great, but the staff needs to be more attentive to such moments, the bathrobe that was brought was not in the room, garbage was found, those were not washed, the garbage was taken out every other day, the air conditioner did not work.... But the bed linen and towels are clean
Great hotel. Comfortable and clean rooms. It is located in a cozy and quiet place. There is a swimming pool , a hammam, which are included in the room rate. Breakfast can also be ordered.
Stayed with my family for a couple of days. I liked everything. The breakfasts are good, the rumservice is also good. It's a pity I couldn't visit the spa, but the neighbors said that everything was OK. I recommend
He lived from 17.05 to 20.05 in a family room. I was standing in line at the reception desk about the check-in, since the girl at the counter was alone, and there were a lot of people coming in. I paid for parking (it's a pity that a hotel of this level has paid parking for residents), the girl at the counter said that I can put a car in any place. At the same time, a day later I found a note on the car that I had taken someone's parking space. In the evening on the day of arrival, he reported problems in the room at the reception (the lamp in the bathroom on the mirror in the adjacent room did not work, the refrigerator in the room did not work, the fan control in the adjacent room did not work. I repeated the problems at the counter the next morning. The problems were not solved during my stay. On the second day of my stay, the room was cleaned around 18 o'clock, at the time of our return to the room, although we were not at the hotel all day. The spa is excellent. The rooms are huge and clean. The hotel is next to the park, 15-20 minutes from the center by public transport.
The hotel is not worth the money!
There are no bathrobes or even disposable slippers in the room!
I'm not talking about the toothbrush at all.
There is no refrigerator in the room and this is for more than 10 thousand Russian rubles per day!!!
The free spa, because of which the hotel was chosen, is open for free only from 8:00 to 11:00!
By the way, the steam room does not work, there is only a hammam and a small pool.
The steam room is also for a separate price list.
There are no bathrobes, towels, flip-flops or even shampoo in the spa.
The locker key is not a bracelet!
You probably need to put it in your pants pocket.
Everyone has pockets there :)
The hotel was disappointing.
A 5-star hotel. The location of the hotel is super , the avenue leaves an impression of Belarus. I think Moscow smokes on the sidelines compared to Minsk. For service, people, order, cleanliness and hospitality.
Probably normal, but! Upon check-in, we were asked if we needed slippers and a bathrobe. Usually they just put it down and that's it, and they also put toilet sets (soap, cotton swabs, etc.) along with slippers. In general, sovdep
The rooms are at the highest level. The maintenance staff is not visible, but everything is there. I was at breakfast, no worse than European ones! The hotel is located in a great location, + all conditions for business meetings.
Great hotel, I recommend everything!! Our family really liked everything. There are a lot of things nearby. The staff is at the highest level, the rooms in the hotel are very comfortable.
Cleanliness and order. Very tasty breakfasts. The staff is competent and friendly. The price is somewhat high. It is very good that the World card is accepted. The only drawback is parking. It is paid (inexpensive), but there are few places.
Nice rooms. Not bad breakfasts. Minuses. It is difficult to have dinner and lunch at the hotel. First, those with paid meals are fed, then after 1.5 - 2 hours the rest. The lobby bar is very sparse.
Nice building, large rooms, fastest elevator. Very strange service - the garbage on the floor lay for two days before it was removed. The room could not be cleaned for 5 hours. There are two menus in the restaurant - you order cheaper, but they count according to where it is more expensive. It is impossible to use the shower and the faucet in the sink due to an inadequate set, the bed creaks.
the coolest hotel, delicious food, comfortable room, including a bed, near the shopping center, which has all the amenities (restaurant, food court at affordable prices). 716 and 905 number in the heart forever❤
Great hotel, it's not the first time I've stayed🙂
The staff is very friendly and helpful.
Delicious, varied breakfasts (buffet).
This time I had a studio room, I was very pleased with the choice. The room is spacious, two bathrooms, comfortable furniture, large Windows.
Very small parking lot. There was no refrigerator in the room, there is a kettle, while there are no glasses with spoons, and there is no tea with sugar. The shower is extremely inconvenient because the water pressure is very strong, and the watering can itself is small. The soap dispenser got clogged, my husband fixed it.
A large , clean hotel . The rooms are spacious and the beds are wide. Polite staff . 4 elevators , water in the room , coffee , tea , everything is free.
The restaurant is fed for slaughter. Very large portions and most importantly, everything is very tasty! We stayed in this hotel for the 2nd time . I admire it every time. Thanks!
A very cool hotel, perfect for 4 stars!
We took a two-room junior suite - the room is very spacious, with 2 bathrooms))
The staff is not very nimble, everything is very slow and often after a reminder)) but it didn't spoil our vacation.
I stayed in a double room. Breakfast is included. Cleanly neat. To the place. Where the events took place: Minsk Arena, very close. Opposite there is a picturesque park along the Svisla. If there are repeated events, I will stay here
I'll add a fly in the ointment to these rave reviews. We stayed at this hotel for a long weekend from June 9th to 12th. We booked 2 rooms: luxury and Superior. With breakfast. For such a price tag, you want to get the appropriate service. But we did not observe the service from the word at all. The suite turned out to be very strange: 2 rooms, of which the living room, for some reason, turned out to be in a small room behind the door, and the bedroom in the main entrance room. There is a kettle, no cups. The toilet is wobbly, the shower with a glass curtain, very short half of the water on the floor. Cleaning was done 1 time in 3 days (thanks for taking out the trash and replenishing the water), in principle, the cleaning ended there. They didn't even fix the bed, the change of towels is also not here. Well, okay, you can close your eyes to this. Breakfast in general will go (eggs, porridge, cottage cheese, fruits, meat and cheese cuts, vegetables, well, if there were no fresh pastries to find fault with) The most unpleasant moment was the departure. I checked in our room with my spouse, took the keys without any problems and wished them a good trip. After 10 minutes, the daughters came down and they had problems: the girl at the reception asked for an additional payment of 138 BEL. RUB (4000 rubles) RUB) for the fact that when checking in, another administrator incorrectly registered the check-in. With all this, my payment corresponded to the cost of the reservation. In general, we did not pay anything, but the sediment was not good. Somehow the situation was more like additional earnings....
The superior suite was booked! Traveling with children! A cot was brought as an additional place for the Child (the price for 3 nights is 12 thousand rubles for Russian money)! Without linen , without pillows , without anything (((((((( For those who travel with children, I do not advise you to take this room (
In general, it's not bad, the breakfasts are varied and delicious. The location is far from the center. There are flaws in the rooms. A bathtub with one partition and a constant puddle on the floor is annoying, the cleaning was normal only on the first day, then they just made the bed and didn't even wash the glasses. It was annoying that the pool can only be used from 8 am to 11 am. Seriously?! What kind of stupid restrictions are these? This is an extremely inconvenient time! Slippers and bathrobes are provided on request, but not in the rooms. In general, the staff is polite and responsive, but I did not like these rules (from the management, as I understand it).
The hotel is large, clean, and the rooms are large. We had 2 connecting rooms, very comfortable with 2 children. It is convenient to get to any point in Minsk.
Slightly let down the plumbing
On the plus side, I'll start with them, because he's the only one. This room is big, beautiful, with huge windows that cannot be opened (why?). Perhaps it's because of the air conditioner, which lives its own life and because of which my whole family caught a cold at night.
The rooms are not cleaned. In the evening, we went down to the lobby, took cakes on a plate with us. These dirty plates were in our room for three more days (the entire time of our stay). The garbage is also not cleaned. Only towels and water are renewed. There are no bathrobes and slippers - as well as dental kits, tea bags and at least cups! At the same time, for some reason there is a kettle - why, if there are only glasses from the dishes?
The most terrible thing is the SPA center, from which we were kicked out simply because we are women. We came at 20 o'clock, asked if we could come for a swim for a fee from 21 to 22 o'clock. We were told yes. However, when we (three menstruating women) prepared for the hike (I hope you understand what preparation involves these days), we were turned away because of the boorish behavior of the family who were standing in line with us. When we arrived at 21 o'clock, as agreed, they shouted at us from the doorway: "Not with you." The staff were nice, but the fact remains that we were kicked out of the spa. This happened because the woman in the queue was jealous of her man - she thought that we would seduce him and after we left she said: "no bathing together." And we didn't give up on this man at all, we're from a lesbian commune in general. As a result, we came all ready - in swimsuits and flip-flops, but they turned us around and said we couldn't. We had to take a taxi to a nearby hotel, pay for an hour of swimming there, and we managed to swim for 30 minutes. Amazing rudeness.
We came to the spa the next morning. The sauna is not working, the Jacuzzi turns off every fifteen minutes. The stairs to the Jacuzzi are very dangerous. A friend fell right on the tile with her stomach. BATHROBES AND SLIPPERS ARE NOT GIVEN OUT! The employee (a middle-aged blonde) refused to give it to us, although later we saw other guests in slippers and bathrobes. What kind of discrimination is this?!
The next thing is breakfast. They're terrible. Baked pancakes, spoiled broth - it really smelled rotten.
During our three days, the sensor in the door broke down. We had to go back to the reception four times down-up-down-up-down-up-down-up to get help.
I do not recommend the hotel. It's terrible! We were not even asked at the check-out if we enjoyed our stay. They didn't even say goodbye, they just silently took the cards. Amazing rudeness, we advise you to stay away from this hotel, which does not correspond to 4 stars.
The hotel is big, but the room is just tired. Pillows in general - you can't look without tears. If you live up to 5-6 floors, then a visor will be visible from the window, which blocks everything. There is a long walking path nearby, the walking area is long and the center is close
Great hotel. There are many sports locations nearby, the Minsk Arena, the Olympic Committee of the Republic of Belarus, the gymnastics center, football, hockey clubs and federations. Clean, Rooms are cleaned daily. A restaurant where you can have a good breakfast. The only thing to note is the poor lighting in the room. Considering that we were here in winter, there was not enough light.We didn't cross paths with the staff. Smoking areas are organized on the transitional balconies. Parking is paid, we left the car right at the entrance to the hotel, convenient.
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Светлана С.
Level 3 Local Expert
November 25
The rooms are large and clean, the staff is friendly, and there is a variety of food for breakfast. If I come to Minsk again, I will stay at this hotel.
Very dirty room. I'm not even talking about the bathroom anymore! Everything is old. The hotel does not pull for 4*, there are not enough towels, tea and coffee, bathrobe, slippers, toothbrush on request, the staff is not friendly "with a favor", there are no words disappointed. A maximum of 3* and then for the unassuming.
A very cool hotel. The rooms are clean, spacious and cozy. The staff and service are at the highest level. I can talk about food for a very long time and a lot)))
It's a terrible place, the hotel seems to be cleaned and the toilet in the bedside table is dirty, someone's towel is lying there. The tile in the bathtub is broken.
Clearly not up to the stated level! You need to beg for slippers! Arrogant administrators. The light does not turn on on the floor in the corridor 15 meters from the elevator. Swollen, requiring replacement furniture in the bathroom. The climate control in the room is not regulated, it is locked. They didn't even bother to align the picture))
As always, a good hotel. I've been there many times. It is cozy, culturally and clean. The rooms are large and comfortable. The whole service is good. But with the restaurant, there was always a full hat. It's better to eat on the side.