Astana International Airport
8972 reviews
April 12, 2024
The location is intuitive, comfortable chairs in the waiting rooms, a cafe and a shop with good prices for any purse, clean, the staff is polite
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March 1
Nice little airport, close to the city. I recommend using yandex.Taxi right away, it works great, otherwise local taxi drivers simply godlessly inflate the price tag.
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August 11, 2024
The airport is not bad. Our international airport is big and beautiful. Soon there will be an exit to the city via the skytrain. The construction is in full swing. When passing through security at the airport, there is a separate entrance for mothers with children, which is very convenient when you have a lot of children and things. The staff is helpful.
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September 12, 2024
VIP lounge is indifference to customers! at the reception, they do not answer the phone for hours or talk to you as if you had come to an appointment at a rural clinic, and not in the comfort of a VIP lounge. Complete lack of customer orientation. I don't recommend it.
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May 23, 2024
Today, guests with small children were sent. We arrived at the airport at 13.00, we are going to pass through the security area.
A married couple also passes in front of us with strollers with infants.
We expected that now we would all be forced to assemble the strollers and load them onto the tape, but to our surprise, Kulshembet Mereigul, an employee, let them through just like that, without demanding anything from them. Our turn comes and then she demands that we lift the sleeping child out of the stroller, assemble it and put it on the tape. To our reasonable question, “Why do you let some people through like this, but we don't?”She replied in a rather rude way that it was necessary and that was it.
Naturally, we couldn't help but be outraged and then, as we escorted the children on the flight, I returned and called Olzhas Shuketaev, the senior security officer, with a request to explain the situation. But having not received a clear answer and an attempt to apologize to me, unfortunately I came to the conclusion that the security officers work according to some incomprehensible principle?
I ask you to take measures against the above-mentioned employees and explain this situation.
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January 26
A normal airport, friendly staff. Anyway, Kazakhs are good people. It's hard to get lost at the airport
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5
December 15, 2024
Excellent airport, clean, pleasant and courteous staff, will help and prompt.
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April 28, 2024
Everything is fine, there are many places to sit and have a snack. The toilets are neat. There is a point of sale of local Beeline sim cards. There are two currency exchange offices, extortionate in the international terminal and with lower prices in the terminal with domestic flights. The biggest disadvantage is that Russians do not accept visa, Mastercard, mir, only Union Pay.
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September 5, 2024
The newest modern airport is all shiny and shining. The professional staff is very polite and hospitable.
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2
December 2, 2024
So sorry for the money spent! The last time I flew in the summer, firstly, large windows to hide from the sun nowhere, stuffy heat, poor ventilation , uncomfortable chairs, small quantity, everything is expensive ordinary water 0.5 even expensive! There were a lot of foreigners, I was So Ashamed!!! I'm silent about flogging (((
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October 24, 2023
Everything seems to be fine, but the prices for food and drinks are designed for people living in countries with large incomes. Despite the abundance of passengers, cafes are filled by 15-20%, some are empty at all, this is already a signal to lower prices. And the coffee machine, in which the price of coffee is somehow more democratic, does not work, swallowed the money and did not give out coffee. As for bus stops, we could somehow highlight them with bright placards indicating the time of the routes, so that people know whether to wait or not, how long to wait. Of course, the airport is better than in other cities of the Republic of Kazakhstan, but this is the capital
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September 14, 2024
The payment is expensive in the parking lot on the street P6 3 thousand per day, this is a scam .and the price tag at the entrance is not correctly indicated, it is misleading .It's useless to leave feedback here, nothing will change, just like the whole KZ
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3
January 11
Everything is very decent.
One of the disadvantages is the lack of food in the business lounge.
I liked everything else)
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October 7, 2024
Convenient location, by taxi from the center in 25 minutes without traffic jams. Excellent and friendly people
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3
July 14, 2024
Astana Airport has always been considered the largest not only in Kazakhstan, but also in Central Asia, and after the reconstruction of the expansion of not only the usable area of the premises, but also the runway itself, the airport has also become the most modern international hub...
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May 19, 2024
The airport is relatively new, but there are already minor scuffs (in the waiting room of terminal T, ceiling panels are missing in places due to flooding). I was surprised that there are no metal detectors at the entrance. In general, there is basically no control at the entrance. There are several cafes, vending machines, ATMs, stalls, a brand store of the local hockey team, massage chairs, a dining room. Clean, tidy. The numbers of the check-in counters may not match the numbers on the scoreboard. It is ok. I've been there twice, and the two times didn't match. The duty free has local vodka and wines, souvenirs. There are not many people, maybe it was out of season.
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July 5, 2024
Overall , it 's not bad . There are no negative impressions. Taxi drivers don't pull their sleeves - it's already good))). Cleanliness, order and safety at a decent level. But there are not enough indoor design solutions for the country's main air harbor. And a little more information plates. A solid "Four plus"
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November 18, 2024
It's a good airport, everything is clear, but there is no informant in the common room.... About city routes, etc. parking is excellent...
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July 19, 2024
Clean, comfortable waiting rooms, enough chairs, convenient Parking, conveniently located public transport stop.
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July 19, 2024
I think there is no point in writing about the cost of cafes, etc. I liked the work of the staff, they explain everything, they work quickly, they are polite and correct in communication. I do not advise Flyaristan for carriers, it is better to choose Air Astana
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January 10, 2024
A good airport, there is everything running. It is not very convenient to run to another building on the second floor with suitcases to pay for luggage (the ticket was sold without luggage). Duty free is a mockery of the store's idea: cosmetics are on the counter in front of the cash register, unpacked and a choice of 6-7 pieces for everything: lipstick, mascara, shadows... In terms of pre-flight maintenance, everything went great!
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3
August 30, 2024
A small airport, the waiting area was crowded, the tables in the coffee shops were dirty, the trash cans were all on top.
It left the impression that it was dirty and cramped.
I was also surprised by the surcharge from Kazakh airlines for check-in at the airport. But thanks to the staff, we were literally not allowed at the reception desk, they told us to stand and register online. We checked in online in 5 minutes and calmly went on board.
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July 3, 2023
A very compact and comfortable airport. The international and domestic terminals are adjacent to each other and are connected by a small passage lined with ATMs of various Kazakh banks. By the will of fate, I was passing through there, but the frightening 5 and 8 hours of waiting turned out to be quite bearable. Despite the density of flights from both terminals, the airport seems to be sparsely populated: large waiting rooms where one person can comfortably sit in the seating section without experiencing any discomfort from other waiting citizens. A large number of cafes, drinking establishments and bars. Very, very clean. Check-in and passing all controls are clearly organized and the presence of the crowd is not felt at all! Convenient transport (bus or taxi) connection with the city, although something high-speed is being built, very similar to the Shanghai Maglev.
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September 5, 2024
It's a good airport. New, spacious, clean. The only negative is in the too small business room. There were a lot of people there, there weren't enough places for everyone.
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November 26, 2024
I like the business class lounge. And the availability of duty free in the domestic flight area is just fine.
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5
October 20, 2024
Very angry and unfriendly employees are sarcastic, "gently rude" there were 2 bottles of mineral water in the suitcase, they frayed all the nerves, I do not know what they suspected, but clearly they have some kind of trick to call you before departure and portray responsible bosses, it's good that you arrived much in advance
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April 11, 2024
A small compact airport, do not get lost). All services and shops are within walking distance. Cozy, clean, comfortable. I liked it very much.
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August 29, 2024
The airport is beautiful, there are rooms for the disabled, if you ask for an escort, they will not refuse, but in the room, the mattress is not very clean and in general it would be possible to make it more comfortable, otherwise how in
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October 17, 2024
There is a large airport, there are counters where you can ask questions. There are places to charge the phone, but there are very few of them and the chances of waiting in line are extremely low.
There are cafes and coffee shops upstairs.
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3
October 25, 2024
Beware of taxi drivers "who are ready to help "
Connect roaming in advance, as it does not work at the airport
Yandex taxi with a Russian card works perfectly in the city
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December 28, 2023
A great place, everything is up to date, polite staff, there is a place to relax, wait for the plane,there is a place where you can have a snack, well, the highlight on the cake, a clean toilet, which is important for visitors
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6
January 2
Before departure, I forgot to take out the donated cognac from my carry-on luggage, and during the inspection they made me look like a criminal. They said that you would pick them up on arrival from the island. They didn't return anything to me upon arrival, so they could pick it up tomorrow. But I'm already in another city tomorrow. Apparently I liked the cognac.
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December 16, 2024
It is impressive that it was built in a very short time. But the problem is that it is already being destroyed, this year, at night, they were doing major repairs, because of this there were flight delays and complete confusion.
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September 22, 2024
I was the most successful airport for selection , terrible service, one suitcase was broken during unloading, the other was scratched, everything was terribly thought out, the airport designer apparently had his own narrow-minded vision (specifically in terms of luggage) there are no questions about staff service
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September 26, 2024
Finally, a new terminal has been opened, and I want to believe that everything will soon be adjusted to automatism, and I am so very glad that the new gates to our city are working.
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1
November 6, 2024
There are very few passport control desks for those flying abroad. The people are standing like a snake. We stood with the children for about an hour and a half to go through passport control.
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July 3, 2024
Before visiting this airport for the first time, I recommend reading the information on the Internet, so as not to wander around the huge building.
Several automated parking zones, payment for the Caspian Sea.
Do you want to leave the cars for a few days? Leave P4-P5-P6 in the parking lot. The price is 3000 per day.
In other parking lots located on the same territory, it will be many times more expensive.
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4
January 20
It's a good airport, everything is clear, there are no unnecessary inspections. The main thing is to have good wi-fi, which is a big plus.
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November 6, 2024
The staff works clearly.The waiting rooms are clean.We had to wait for the plane to be sent, but we didn't wait much for about half an hour.In general, the airport is not bad.
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5
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October 6, 2024
A wonderful airport. Clean, cozy. The staff work quickly, respectfully
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3
May 2, 2024
Nice new airport. In general, everything you need to eat. There is an excellent canteen on the second floor in the domestic terminal. The exchange rate of rubles for tenge in the exchanger is more than 2 times worse than it was changed in Sberbank in Russia. Yandex taxi works at the airport, for cash, the price tag is very low compared to Russia.
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October 18, 2024
A normal airport, everything is thought out, luggage storage, overnight accommodation, meals. It requires a little repair, otherwise
it is normal.
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3
May 13, 2024
We were in Astana in transit from Russia and flew to Vietnam. It's a good airport. Reclining chairs for waiting are just a bomb. Well, the prices of goods are understandable, as everywhere at the airport) are accepted by Gazprom Unionpay. There are wireless charging stations for phones.
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January 4
We arrived from the Russian Federation on January 1, quickly walked down the corridor to passport control, there was a minimal interview with the passport control officer: the goal? When is it back? We went outside, called a taxi through Yandex in the app, and paid in rubles. The car arrived , they spoke in Russian
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June 21, 2024
This time I was here upon arrival, so I couldn't absorb the full impression for a short time. And upon arrival, everything is fine. Border guards were in all cabins and two flights (Moscow and Warsaw) were quickly processed. There is a coffee shop in the arrival hall, and points of sale of SIM cards, currency exchange. And of course, a crowd of taxi drivers at the door of the terminal. However, public transport is also represented by a regular bus.
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September 11, 2023
Excellent airport, we left the car in a paid parking lot, during the vacation, at the airport, everything is clean, compact, I recommend it! Surprisingly, the staff is polite, always ready to help. In winter, we will fly from Astana again....
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3
January 9
It's a great airport. Customs is quickly cleared, and there are plenty of places to relax while waiting for a flight.
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August 21, 2024
The service is worse than ever, the administration is incompetent. For example, the situation is 08/21/24, the flight to Almaty is at 07.55. There are two queues at the document verification desks, two nimble employees were put on one, one very slow-moving older woman on the other, so they also climbed out of line from the side, because the tape was not stretched, because of this a huge queue formed, and many passengers were late for boarding. The administration does not react to such situations in any way.
At the exit from the parking lot, cars often stand in the wrong place, whose drivers simply decided to save a couple hundred tenge, and interfere with the passage of many people. And there is also zero reaction from the administration and the police.
In general, the impression is the level of the collective farm terminal.
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March 27, 2024
it was my will to put a million stars, well, first of all, my mother works well, and here in April my sister melts there normally, there are still massage chairs such shops where you can take coffee with toys there, well, in short, there are some pros and cons there are almost only that sometimes planes arrive constantly, well, where this was not honest and it's clean, like a lot of cars, and it doesn't happen much because there, well, if there are, for example, a lot of cars, well, it's also safe there and that's it
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7
November 23, 2024
The paid parking system works terribly. They constantly hang paid debts on me for nothing, but they can't explain it. There is no proof. The debts that the limit is not returned. And fines are being hung from the sky
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