Astana International Airport
8696 reviews
August 17, 2024
The staff is very pleasant, and the airport itself is already tired, considering that it is the capital. Duty-free shops and cafes are not at all world-class
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2
July 16, 2024
Terrible check-in arrangements. The 23rd counter works disgustingly. It freezes constantly. Then she passed out completely . Check-in for the flight online only, then print out the ticket for a fee. Baggage is printed for a fee ( no one helps elderly passengers . The staff is rude and annoyed.
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2
October 19, 2024
A clean, beautiful airport, there is enough space for seats in the departure hall, charging devices is not a problem.
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August 14, 2024
An ordinary airport. Without pretensions to comfort and elitism.
Passport control in the international sector is very poorly organized.
Therefore, if you are used to coming on the nose, then turn the clock forward an hour)
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January 24, 2024
An excellent airport in terms of scale , there is a place to relax , reasonable prices for food , there is a recreation room , a room for moms with a child, a prayer room.
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4
January 29, 2024
We were at Astana airport, we liked the large modern one built on a grand scale. Russians are treated politely and hospitably at the international terminal upon arrival. I didn't like it on the flight back, the cafes didn't work for half. And there are very few seats in the cheat zone.
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September 12, 2024
A beautiful modern airport. Sometimes there may be problems with a taxi if you call from your phone. There's a departure zone on top, taxi drivers are led there. It is better to write immediately.
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March 25, 2024
The airport is compact, cozy, and modern. The service is excellent, the cleanliness. There are cafes, a supermarket and a pharmacy. Clean toilets, which is not unimportant.
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3
January 5, 2024
There are few places for snacks in the waiting rooms, that is, food, and those that operate few places, the menu range is very small, there are few hot dishes, prices are high, the staff does not have time to serve.
The agent who notified 30-31.12.2023 spoke very incomprehensibly, especially in Russian and Kazakh, there is no expressiveness, they muttered through their nose.
Flay Dubai was flying, they also commented on board only in English, those who did not know English a lot, blinked their eyes.
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3
2
October 12, 2024
One of the best airports, all inscriptions, names, announcements are made in three languages, there is a smoking room, duty free is of course weak, but it is normal
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3
1
September 1, 2024
The airport is good, there are both domestic and international flights and there are shops and a dining room and a waiting area and good seats yes I am a Negro
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May 19, 2024
There is only one airport in Astana, 2 terminals . One for domestic flights, the other for international flights. Both terminals have a luggage room, a prayer room, etc.e , ATMs at the junction between 2 terminals.
The pharmacy and the exchanger seem to be only downstairs. I haven't seen it in the sterile area. In general, I like our airport, especially the international one. It would be great if we added more international flights.
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4
August 23, 2024
It's not very informative. Be careful with terminals. The simple one on the left is also a terminal. Relatively new. There are problems with understanding....
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January 1, 2024
An excellent airport, there is a parking lot inside the terminal, which is a big plus.!!! There is also a hotel inside the airport, with good rooms!!! For people with disabilities, assistance is provided at the airport with assistance from inv. with a stroller...!!!
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September 20, 2024
Clean, not crowded. Everything is clear. There are several exchangers, a cafe, a capsule hotel.
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June 29, 2024
Good afternoon! Flight 5351 is bothering you. Please tell me, should passengers leave the plane on time for refueling? And is there such a rule, if the plane flies from point A to point B and stops at a third point on the way for refueling, do passengers have the right to voluntarily leave the plane and delay the flight because of their decision? Sorry, the flight does not last 2-3 hours, we fly from 5 a.m., not only was the flight delayed, but also such antics. We were supposed to land at Astana airport at 15:00, now at 15:27 we are all standing in Almaty (we landed in Almaty at 13:20).
And also, dear smart heads who are responsible for airports in Kazakhstan and the formation of flights, why do you allow such a long-distance flight by such an inconvenient plane where you can't recline, you can't stretch your legs, there's a constant queue for the toilet. And airports, how do you work? We waited an hour for the ramp to be towed. Take an example from Vietnamese airports. The plane did not have time to land, all the necessary equipment is already in place.
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1
July 27, 2024
I liked that you can enter and exit the airport without any inspection of things. Freely. And no matter how we have in Russia, there are a lot of inspections and it is already impossible to enter the subway normally.
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1
April 5, 2024
Аэропорт до биринчи жолу болушум Эл аралык жана Оз ара каттамдары бар экен Эл аралык жагында Бир чон стакан кофе ичтим 1500 тенге болду . Убактым кооп болчу зееригип.олтуруп .Оз ара учуу жагына барып айландым столовой бар экен тамактардын ценасына коз жугуртсом Бир порция Аш 1200тенге экен жакшы тамактандым .Эл аралык каттам жаттан эч нерсе сатып албагыла . Бир Ысык кофеин акчасына Эл аралык каттам жагына отсонуз курсагыныз жакшы тоет . Аэропорт таза шарттары эллин маанайы жакшы.
April 30, 2024
It is a beautiful airport in terms of architecture. Everything is standard inside. There is a bus service to the city.
There are a couple of normal cafes on the second floor in a clean area. The arrival area is full of ATMs.
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March 24, 2024
A great new comfortable airport. I've been to a lot of countries - here the most affordable food is in the dining room on the second floor. There is a good lutie free in the international zone
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3
1
January 18, 2024
It's a pretty good airport, but it's small. Everything is just minimally enough. The parking lot is tiny, always clogged. There are not enough leisure places for passengers while waiting. There is no highlight like in other countries. There are not enough retractable terminals to avoid riding the bus to the plane. But an additional terminal is under construction, which is encouraging.
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5
May 9, 2024
It's a great place, I hope to be there again. All the logistics inside are intuitive, and there are also many places where you can have a snack and buy souvenirs
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June 12, 2024
The airport is clean. The staff is friendly. There is parking. The navigation is convenient. There are enough chairs in the waiting rooms to relax.
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October 5, 2024
A pleasant airport, fresh and tidy. Minus one star for the complete absence of sockets for charging the phone in the departure area.
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November 21, 2024
The airport is not a big one with two arrival and departure halls.
There is also an intercity terminal. There, a canteen was opened at terminal 2 much cheaper than in the islets. There is also a store in Terminal 2 that is even cheaper than the dining room.
The cleaners and cleaners are great. Everything is clean. The floors are shiny, not a single piece of garbage is visible. I was really excited about their work.
We would have worked like this at airports in Moscow.
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5
November 27, 2024
Cleanliness and order, nice people in the service sector. We didn't manage to see much, as the heads of the CSTO member countries arrived. The CSTO summit was held in Astana these days!
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3
May 11, 2024
It is spacious, the staff works quickly. But there are no food outlets outside the passport control area, in the international terminal. The assortment of the duty free store is small.
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October 2, 2024
When you go through registration or inspection, it feels like these girls were picked up, but they forgot to wake up, and those who were woken up were not happy, first of all. Secondly, the prices in the cafe are as if we are in Paris on the Champs-Elysees in a restaurant.
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3
1
December 9, 2024
A nice and spacious airport. It is very pleasant and understandable for searching and terminal flights.
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September 14, 2024
It's a great airport. Small, compact, and intuitive. There is a hotel in case of a long transfer
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January 20, 2024
Great airport, big and comfortable. The local and international terminals are connected on the ground floor. The business lounge in the international terminal is cool and comfortable. There is no comparison with Almaty. There is a comfortable smoking room.
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June 7, 2024
It looks like a good airport, but there is no desire to fly out of here anymore
Do you want to weigh your luggage? Look for a 100tg coin, because the packers did not just put the scales in the center of the hall
Important! You will not be able to take more than 32 kg of luggage from this airport, there are strange "sanitary standards" at the airport, according to which loaders cannot lift more than 32 kg on board the aircraft (as if they do it with their hands on the stairs)
There are a lot of controls on an international flight, documents and tickets are checked 4 times (before going up to the border guard service, at the border guard service, when boarding the plane at the counter, and another border guard in front of the plane itself)
There is a duty, small and as everywhere with inconvenient rates and separate prices for the EAEU (+15-20% of the price)
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1
August 4, 2024
An ordinary modern airport that you can meet all over the world
The only inconvenient thing is that it is divided into parts connected by only one corridor
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5
August 24, 2024
Excellent airport, everything is logical and convenient. Thanks to the staff for their focus on passengers🔥
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1
1
September 15, 2024
It's a good place. A beautiful room. Everything is convenient. Convenient location
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3
March 30, 2024
The domestic flight area is quite decent, but during peak hours, the passenger and carry-on baggage screening area can barely cope with the flow of passengers. This is especially noticeable every year on New Year's Eve and the days before holidays with long vacations. As long as you stand these queues, seven sweats will be shed. Otherwise, everything is clean and tidy. In the new part of the airport, where international departures are, it is more spacious and convenient there. We have never been stuck for a long time - everything is always fast and without creating long queues. Border control is the same, they work quickly, politely and without too much fuss.
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5
October 7, 2024
Convenient location, by taxi from the center in 25 minutes without traffic jams. Excellent and friendly people
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3
October 20, 2024
Low level of service. Everything is very slow, registration starts late, queues move slowly. We were pleased only with Duty free and the Leprechaun pub
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January 30, 2024
A very beautiful building, cozy inside the building, the staff is friendly., but everything fades due to cheating passengers when weighing luggage!!!!
The scales show 1,200kg more at the international airport and 1,500kg more sadly at the local airport.
Flying out of Germany, one weight is correct (every house also has electronic scales)
And having arrived in Astana, when the same bogage is handed over, it is automatically removed!!!
This is just outrageous, and money is being pumped out!!!!!
We kindly ask you to adjust the scales!!!!!
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3
May 3, 2024
The airport is small. I liked it. Clean toilets, not many people. Duty free is small, there is a cafe. Quick passage through passport control and customs. To wrap a suitcase - 1500 tenge. The exchange rate is better in the domestic departure lounge, and the exchange rate is worse in the international departure lounge.
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February 8, 2024
Nice airport, quiet,calm.I was at the international terminal, I liked everything, very friendly staff,there is a good business lounge, clean,comfortable.
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5
November 3, 2024
It seems to be fine, the airport is silent, parking is paid per hour 100t and I noticed someone was constantly driving a car every 10 minutes.If you turn into the wrong steppe, or rather to the left, you will get to 5000t in 15 minutes
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1
August 14, 2024
I always love our Airport Talgat
Begeldinov opened it after the war, he is next to Maybalyk, our Atashka is twice a hero!
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2
August 26, 2024
We quickly went through all the points. The staff was polite, there were not many people. I liked the place!
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5
November 20, 2023
Normal port. There is Wi-Fi in the cafe, after buying a cup of tea, you can freely sit on the Internet, especially for guests of the country in roaming.
Upon arrival, we found a Wi-Fi in the port itself.
The parking payment system for non-residents was not thought out a little, I had to go and find out how to pay, the parking meter requires a local cell phone number
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4
February 16, 2024
A high-class airport. Excellent staff service. A wonderful VIP lounge.
A quick solution with the purchase of tickets. Decent inspection on landing. Excellent service in the cafe.
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5
July 29, 2024
Well, it doesn't pull in five stars. The staff is too "businesslike". No matter who you approach, they pretend to be themselves. It so happened that the flight was delayed. Well, the staff should calm the people down. And they silently turn away. They forgot that, first of all, passenger service. And not the important "geese". There was an unpleasant aftertaste ...
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3
September 12, 2024
VIP lounge is indifference to customers! at the reception, they do not answer the phone for hours or talk to you as if you had come to an appointment at a rural clinic, and not in the comfort of a VIP lounge. Complete lack of customer orientation. I don't recommend it.
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1
December 15, 2024
Excellent airport, clean, pleasant and courteous staff, will help and prompt.
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December 2, 2024
So sorry for the money spent! The last time I flew in the summer, firstly, large windows to hide from the sun nowhere, stuffy heat, poor ventilation , uncomfortable chairs, small quantity, everything is expensive ordinary water 0.5 even expensive! There were a lot of foreigners, I was So Ashamed!!! I'm silent about flogging (((
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