Magnoliya
461 review
May 27, 2022
The service is good, the food was delicious (breakfast and dinner), the rooms are clean, cleaning is daily, the water was hot (a huge plus))). The staff is polite, if something needed to be solved quickly. Not far from the sea. But the territory has a heated swimming pool.
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4
September 9, 2022
It seems like a good hotel, at first glance... but ... The staff is not very friendly, and the main reasons were the cleaners... The rooms are three, dirty...our room faced the courtyard of the hotel - there was music constantly blaring, the same thing, it was real to relax during the day.
The food is also three-star, the only dish that was delicious was mutton in different types, delicious 5 points, everything else is not very good.
The sea is dirty this year, and sewage is draining in the Gullies, the smell of rotten meat, the beaches are not cleaned, the sidewalks after evening parties are just terrible.
I liked it- a trip to Rizza, mountain rivers, mountains , nature is magnificent !!! The guide from the hotel, unfortunately I do not remember his name, is wonderful!!!
Coffee in the cafe on the shore, fine, we went around the restaurants - we didn't like any of them...
The most negative thing is crossing the border, it takes about 3 hours to get there, and it takes 2 hours .
And of course the notorious ROTOVIRUS!!!!
Thank God my youngest son didn't come with me. . Of the 6 people in our company, we lay for a day with fever, vomiting, and diarrhea....
In general, the impression of Abkhazia is 2 points!!!
I'm definitely not going anymore.
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5
2
September 4, 2023
The hotel is good! The breakfasts are delicious! Close to all the infrastructure! A good option for living!
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3
September 6, 2022
We went to Abkhazia for the first time, we were in Magnolia from 14.08 to 22.08,22. We gathered in a couple of days, there was a free room in the 1st building at the hotel. We read the reviews, everything seems to be fine. But!!! Inna, the receptionist, did not greet us kindly, as if we had asked to spend the night for free. And this is for the number 7 T.R. I did not explain on the phone that if you do not immediately book breakfast, lunch and dinner, it will be more expensive. They write in the reviews that they cleaned every day. Yes, they cleaned up, they just took out the trash. In 9 days, bed linen and towels were changed once. And I haven't told the administrator yet that we seem to be living for the fifth day. And plumbing has never been used at all. The shower was always leaking water and it was damp all the time. The elevator didn't work all the time for the first three days, we lived on the 5th floor, it was annoying. Especially when you come from the sea.
Yes, the sea is not far away. Clean, warm. But the beach is a mess. All these boats, ships, motorcycles with bananas dock where they want. Literally over the heads of the floating ones. There are no lifeguards, no police, no medical center on the beach.
The dining room is really clean, the food is normal. But monotonous.
And also, if you are going to go to Gagra, be sure to take medications for rotovirus infection. Everyone is sick there! Some on the third, some on the fifth day. We were mowed down too. And be sure to use a mosquito fumigator, otherwise they will devour you.
In general, we did not like Abkhazia. Everyone wants to earn a lot at once.
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2
May 30, 2022
The hotel is just great!!! Heated swimming pool! The food is generally great! The staff is great! The head Svetlana is a wonderful person! We are having a rest now with two children, I really like everything 👍
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5
3
April 28, 2022
A decent hotel in Gagra. Clean rooms, delicious homemade food, nice pool, close to the sea. Disadvantage: there is a car parking under the windows of one building. Vacationers from the first floor enjoy them.
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3
2
October 10, 2023
Wonderful hotel. Attentive staff. 5 minutes to the sea. The sea has its own beach with free sun beds and umbrellas. Good food and buffet. Clean rooms.
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3
1
September 3, 2024
The sea is good, the beach is good in places, in general everything is fine
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3
July 4, 2022
We had a rest with a friend from 06/16/29/12. I have never written reviews about hotels, but I just couldn't help but write here. I liked absolutely everything: the transfer at Sochi airport, everything was organized, I didn't have to wait anywhere. We passed the border quickly. The hotel is wonderful. We lived in the 1st building on the 3rd floor. The room is great, everything is clean, there is everything you need. Daily cleaning service. Food is a separate topic. Everything is so delicious, so perfectly cooked that I can't even single out something separately. The sea is clean, the beach is wonderful. Excursions are welcome, wherever you want. When we were driving, we couldn't imagine that we would like everything so much. We were a little unlucky with the weather, but this no longer applies to the hotel. Many thanks to all the staff. Personally, I will definitely come here again.
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3
2
July 23, 2022
We had a rest this year, starting on June 30th. I did not expect that there would be such a comfortable hotel. The power supply is 5+++. The breakfasts were especially surprised by their variety. And in general, the atmosphere is very friendly.
Nature is beauty. The air is wonderful. In the evening we walked along the embankment. I liked the Prestige cafe.
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3
August 27, 2023
Awesome I liked everything. They cook very tasty. It's a pity that the pool is small. And the mosquitoes are very annoying.
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3
September 13, 2021
Good location, five minutes to the sea, ten minutes to Gagra market, seven minutes to a stop with transport to New Athos, Pitsunda, Sukhum. The cost of a standard room is 3500 per night per person (September 21) Meals are 850 per person per day, or 300 for breakfast, 350 for lunch and dinner. If you do not stay at the hotel, there is no point in paying for meals in advance. Cleaning is done regularly, linen is changed every 3-4 days. A diesel generator on the street eliminates problems with power supply. The room has a kettle, air conditioning, TV, refrigerator. Two buildings, preferably the second, newer rooms, a swimming pool on the territory.
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1
July 13, 2024
The service, the food, the rooms are great, the hotel is great!
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1
November 6, 2022
We had a rest in July 2022. Good staff, the girls will tell you everything, advise excursions, transfers, etc. Breakfast, lunch and dinner-we were satisfied. The child liked the pool, there were also parties, animation, interesting programs for the evening with contests. The rooms have balconies, air conditioning, pharmacies, shops, a water park not far away, a market. We really liked it. The place where you want to return 🫶🏻
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3
May 16, 2022
We were at the Magnolia Hotel at the end of March 2022, the room was excellent with all amenities, room cleaning every day, towels were changed once all the time, the beach is 300 meters away, there is a heated pool on site, the water is very pleasant, you could order breakfast and dinner, but we ate in the city. The hostess is very friendly, solved all the necessary issues on the spot. Nearby there is a parking lot for cars, shops. Everything is within walking distance.
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4
June 27, 2022
We stayed at this hotel in June in the 2nd building.The reception gave us a room on the 2nd floor. When we went in there, it was just a tin. The room was very dark, the balcony overlooked the 3rd building, there was simply no beautiful view, the refrigerator was leaking and there was a large puddle on the floor, the bathroom door was broken and would not close, the sink was rusty, it smelled of mold and sewage. To lay out the sofa, it was necessary to pull out the bedside table.We went straight to the reception. The young man said to go to the room and call when the hostess arrives. Half an hour later, I went downstairs again, just as the hostess Svetlana came up. She changed our room on the 4th floor. But it was with such dissatisfaction, she also scolded that we should not have been in that room and now we need to change the bed linen.
When I entered the new room, I breathed a sigh of relief. The room was prepared, clean, bright, mountain view from the balcony.
But on day 3, the room sometimes smelled of sewage.
I put 5+ on cleaning. They cleaned every day, towels and bed linen were also changed regularly, the bathroom was also washed every day.
We took a full boarding house for meals, everything was delicious. I would like to serve the fish more often and the compotes are different, and not the same every day. By 2 weeks, we were bored, and we wanted something new.The dining room is not big, sometimes there were not enough places, we had to wait. But the girls in the kitchen were great, they quickly cleared the dirty dishes from the tables.
The hotel itself is new, the furniture is also new, each room has air conditioning, heater, kettle, hairdryer, refrigerator, small TV (there are many channels for every taste). Outside there is a heated pool, a beautiful recreation area with a fountain, gazebos. It takes 5-7 minutes to walk to the sea, there are many shops and cafes, pharmacies nearby. It is a 15-minute walk to the market.Next to the embankment with a Ferris wheel. On the ground floor, you can take towels to the beach.
We took a tour from the hotel, the manager Inna quickly booked everything for us and gave us a lunch box, since we were going on a tour for the whole day. The transfer was also ordered through the hotel.
P.S. before paying for the room, first look at it.
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4
2
November 2, 2021
A 4-star plus hotel!!!! Kind-hearted staff, whatever the request, will always help) The room is clean, the furniture is of excellent quality, cleaned every day. The food is very tasty, large portions and assortment. We had a rest at the end of October in a heated swimming pool, the children swam constantly. Thank you so much for the warm welcome!!!!!
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4
1
September 20, 2022
We returned today from a vacation in Abkhazia, Gagra.
I always read reviews and check hotel ratings before going on vacation…
To be honest, I didn't know who wrote Mega-positive reviews about this hotel here 🤷♀️🤦♀️
The rooms are small (we rented a double room)
Everyone talked about the food almost at the level of a 5-star hotel🙈
We only took breakfast, and thank God 🙏 the time is only 2 hours for tomorrow (8-10)
I recommend passing by 8 - otherwise you will have cold food waiting for you, which no one warms up, and even worse - the absence of some positions (although a buffet is provided)
The location of the hotel is comfortable, there are no complaints here - everything is nearby
Especially the dirty sea 😂
Rotovirus is driving right here- stock up on pills, well, or you can make a cash register for local pharmacies)
The maintenance staff is just a separate topic 🤦♀️
We have not seen such rudeness for a long time
We ordered a transfer for the return trip- the time was set at 5:30-6 a.m., we came to the reception at the time - there was no one there 🤷♀️As a result, a sleepy girl comes out with the words "they will come for you"
We waited 45 minutes- silence
We started to worry, because we have a plane
As a result, we barely found this girl from the reception, who, in response to our indignation, began to be rude to us ("you will walk now if you are indignant")
The transfer of course arrived an hour later🤔barely caught the plane 👀
In general, expectations did not coincide with reality
I rarely write any reviews, it's just that today I got sick 😡
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1
July 12, 2021
An amazing place! Not far from the sea, the buffet is beyond praise, the food is amazingly delicious for every taste. The rooms are very comfortable, the staff is polite and friendly. I recommend that if I decide to visit Abkhazia again, I will come exclusively to this hotel. Thank you for a great vacation!
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4
1
April 3
The best hotel I've ever been to.
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3
August 2, 2022
We are resting at the hotel now. The room was given 213, I did not like it initially. I asked to change it, because the room is dark, the sun does not come at all, because the windows overlook building 3 right next to each other, which is why you can't even open the curtains. The furniture is good, the bed is 2xfold and 1sp. The sofa is small. Table, refrigerator, wardrobe, kettle. The towel and bed are changed constantly or on request (when the children had vomiting and diarrhea). Everyone in the hotel is sick with rotovirus. It is advisable to take medicines with you, a pharmacy is nearby. We took breakfast. They're gorgeous. We take lunch and dinner sometimes.
It is more profitable to immediately pay for lunch, breakfast and dinner - 1000 rubles. Individually, all 500 rubles. When booking, our breakfast came out 350 rubles.
I think that there are enough breakfasts when booking...and there it is already optional.
There is a swimming pool and after a foam party, everyone swims in the foam in the pool, after which I did not see that it was cleaned and washed, and in my opinion foam is formed when bathing and splashing.
In the evening, there was a dance concert once, and there was a live performance of songs for those who ordered and reserved tables on the territory of the hotel. There was a foam disco.
The sea is not very transparent, as for example in Pizzunda.
I would like the administration to be more friendly and kind-hearted, because this is the first person of the hotel, after all, the season is not so long and you will still have time to relax.
The hotel is kept clean.
There are shops and a pharmacy nearby, not far from a large market.
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3
1
August 8, 2022
We had a rest this year, we really liked everything. Great room, very tasty food, courteous staff, the pool is clean and warm, 3 minutes to the sea
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September 30, 2021
A great hotel for a family holiday!!! Delicious food at home. Comfortable rooms, there are small nuances regarding the rooms in the 1st building, but not very critical. Inna is a very responsive administrator!The sea is 3 minutes away at a leisurely pace
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3
2
October 27, 2024
The hotel is generally not bad, the food is delicious
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3
November 6, 2024
A very cool hotel
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3
1
June 21, 2022
The four of us arrived at this hotel with 2 children. The room was booked very hastily, since at the time of booking everything was already unavailable, but trusting the reviews and photos from tourists, they paid. I must say right away that exactly at the same time five days earlier we were staying in another hotel (cheaper in price), and this is heaven and earth. I don't understand the praise for this hotel at all. We have a regular room in building 3, which has no windows. Imagine there are no windows! I don't understand at all how you can design a room without a window. A window is a floor-to-ceiling door in glass and a tiny window pane, that's all! The door opens into the 2nd building - there is no light from the word at all, I'm not talking about the beautiful view, it's not from the word at all, nowhere: neither the sea, nor the city, NOWHERE! The room itself is two small rooms, one has an end, the other does not, obviously, it is implied that the second room does not heat up in the heat. How could such a project for a hotel be approved in principle? This is a violation of all norms and an indicator of how owners want to make the most of vacationers, spitting on all construction standards. There is no elevator, to lift the suitcase to the second floor via a narrow and not always level staircase (I attach a photo). OK, we went into the room: the room smells of vomit, there was a plate of mashed potatoes in the refrigerator, which I handed to the attendant from the staff, which indicates that they did not even bother to clean the room after the previous guests. Having thrown our suitcases, we rather ran away from this "Shanghai", there is no other way to call it - three buildings are glued together, people are like dogs in pens in their rooms without windows. Returning to dinner, we found a very small seating area in the dining room, where there was simply no free table. I had to clean up the dirty dishes and make room for myself. There are no fruits, although there are no - there were tasteless peaches, which were disassembled, but no new ones were brought, and apples. That's it! How is there no variety of fruits in a country where strawberries and cherries are in season? I will never book a hotel hastily again, alas, all the reviews here are far from the truth...
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4
August 23, 2022
So, reading the positive reviews, I fell for them, and booked this hotel. So in all these reviews, the only truth is that the sea is 3-5 minutes!!! The rooms are dirty, they clean so superficially that there was dust under the bed of the children as they entered the room and the lids from water bottles were lying around, the rooms were all rolled up, old (lived in 1 building), the toilet to flush - every time it was necessary to disassemble the tank, the shower - the handles fell off at the first touch and the doors look they will collapse on you, all the laundry is washed.....Nutrition is the same for breakfast, lunch, and dinner.
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3
May 9, 2023
I am sharing information about the hotel with you, if you come to this hotel and decide out of kindness to stand up for the dogs that are beaten and thrown at them with cobblestones, these cobblestones will fly at you, then they will try to beat you, and this is despite the fact that you are a guest of this hotel. They'll ruin your vacation for your money. There are many countries better than Abkhazia. And there's nothing to say about hotels. Don't feed the snake that bites you.
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10
6
August 21, 2023
Great hotel, cleaning every day. Not far from the sea, the food is excellent. The pool is clean.
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3
September 18, 2021
We had a rest in July 2021.The food is not bad, but it is expensive for children, no discounts if we pay for lunch or dinner on a one-time basis. Towels are unlimited and that's good. They clean on average, in theory every day. The room has its own stove and dishes, which is not bad, but it works terribly. Plumbing has already seen the sights, the shower leaks and the water goes badly. The third building is unsuccessful, the glass door overlooks building 2 and there is no second window. The end worked fine. A third line is obtained from the sea. The big disadvantage is that they are not allowed to sit in gazebos in the yard with their food, you need to buy from them.the pool is not bad, but it is certainly too small for three buildings. The staff is friendly, there are a lot of people. In general, you can relax, the sea is excellent, but the service is generally Soviet, it is clear that desolation reigns around. Prices are cheap only for wine, the rest is the same as in Russia. The beach is unattended, there are no lifeguards, there are not enough urns, there are no fences on the water, hydrocycles and pleasure boats almost float over people's heads and dock to the shore. There is ruin and dirt on the streets. Nature is great, but eucalyptus trees are dying.
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3
June 22, 2022
Cleaning every day, the food is delicious, the rooms are normal, the basik is clean. There is not enough vegetation (trees), and the staff should be more friendly. Even when you leave the hotel, you immediately get to the street, you have to watch the children very closely.
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3
1
July 13, 2022
We are resting now until July 16.The cleanliness is perfect.Change of towels daily, cleaning and garbage disposal too.
We took vouchers without meals, there is a kettle in the room, bought cookies, tea, sugar and breakfast in the room.We go to the dining room #2 for lunch.
The pool is always in use. When you want, then go swimming.It is a 4-minute walk to the sea.A gorgeous promenade and a bunch of cafes on the coast.
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3
September 9, 2022
We had a rest in August 2022. I've never had to write a review about a vacation before, but I still have bad impressions. I read a lot of good reviews, everything turned out to be different upon arrival. I have never seen such a thing before, that guests were greeted like this, Inna is not very friendly, you will not ask anything once again. The room cleaning is so-so, the doors fall off in the room near the shower stall. The food was monotonous and fatty, they practically lived on diet soup with breadcrumbs. Like many vacationers, they caught an intestinal infection. The only plus is that it takes 5-7 minutes to walk to the sea.
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3
December 17, 2021
The rooms are clean, spacious, new furniture. There is a balcony, air conditioning. There is a nice, large swimming pool in the courtyard, sun loungers. But! The walls look like paper (not even cardboard). This is especially felt when most of the hotel guests have E. coli (there it is called acclimatization). It takes about 10 minutes to the sea in an average step.
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3
1
October 24, 2021
An excellent hotel, good rooms, pleasant owners, always ready to help and suggest something, the audibility is lame, but unfortunately it is almost everywhere now. Very tasty food, buffet, you can feed both children and a man 😁 Heated pool, very slept in the storm and rains. I recommend it!
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5
August 9, 2021
We had a rest in July 2021. I liked everything, the room is not large, but cozy, the food is good, linen and towels are changed regularly, helpful staff, there is a swimming pool and gazebos, not far from the sea max 5-7 min. All the entertainers are nearby. The music doesn't scream anywhere, it's quiet at night.
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July 21, 2022
Very decent hotel , I recommend it ,5+ service, food 5++++ But all this did not justify a good vacation !!!!This year, the famous virus in Abkhazia has surpassed Itself.The first 4 days , under the drip .
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3
September 13, 2022
Among the advantages of the hotel: friendly, helpful staff, normal rooms, cleaning every day, a variety of food.
Of the cons: the air conditioners can not cope with the word at all (there was a terrible heat in the room all the rest), cleaning was carried out without cleaning products and considering that everything is infected with rotovirus, it was annoying.
Conclusions: the rest in the hotel and in Abkhazia as a whole was not worth the money we paid. In general, I do not advise anyone to go to Abkhazia, rotovirus is all around, everyone was sick at the hotel and it was just heard from conversations in public places, let them first restore or build normal cleaning systems, and then wait for tourists.
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3
1
September 22, 2020
We were at the hotel in September 2020. The hotel is new, the rooms are clean, bed linen and towels were changed on time, the room has a balcony. The territory has its own swimming pool, gazebo and barbecue (people will gather in the evening). The dining room is located in this building, but it is designed for two buildings and this is a big minus, since only an hour was allocated for breakfast / lunch / dinner, there were not enough places in the dining room at all, and there was also not enough food, I had to stand with a plate waiting (very little time was allocated). There is no staff at all, neither on the territory of the hotel, nor in the dining room, what is the reason for this is not clear. In general, the food was good (ordinary homemade food, only apples from fruits, or only tangerines, or only nectarines, desserts in principle, no ...). Another minus - two or three days there were problems with water and light (then there was no water, then light, then everything was turned off at once), but under the horses rested well (rested for 9 days). The location of the hotel is good, the beach is nearby, various cafes, shops, and a market are within walking distance. The beach is big, the sea is clean, sun beds / umbrellas - everything is there!
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3
November 24, 2022
A gorgeous hotel, a wonderful hostess. Thank you, Svetlana, Thank you Gagra for a wonderful vacation. We will definitely come back to you.
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3
1
July 22, 2022
A wonderful hotel, clean and well maintained. On line 2, quiet. Delicious food. The staff is polite, there is a swimming pool, a large courtyard. The rooms are comfortable.
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3
July 17, 2023
A hotel with a very low level of service. The rooms are poorly cleaned, the room contents are very poor. Old plumbing. There is no feeling of cleanliness. The staff is tired and unwelcoming.
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3
October 15, 2024
There is no food, two weeks are the same, there is absolutely no choice.
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1
September 24, 2022
Hello. We were going to relax in this hotel from 30.09. Room reservations, four rooms, were made in advance.At the moment, on 09/24/12, partial mobilization is being carried out on the territory of Russia. Under the circumstances, we, as military servicemen, cannot leave the territory of the city.There is an order from the military committee of the city. I provided it to the hostess of the hotel.This document, as it turned out, is not the basis for a complete cancellation of the reservation at this hotel. Maybe the hotel is good, but I think the attitude towards customers is unacceptable. Since the cancellation of the reservation was not our fault.Two stars only because they went for a partial refund of the reservation.
I cannot recommend this hotel.
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2
2
February 20, 2024
I had a very good rest for the new year, a delicious breakfast
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3
May 8, 2021
Pros: convenient location, delicious food, heated pool, beach towels are provided, rooms are cleaned every day.
Cons: there are dead rooms in the first building, the view from the window is not very good, and this is in an improved room;
The attitude towards customers is two-fold. We booked a tour of evening Gagra, we took the money, but the group was not recruited and was not even warned in advance, the evening was ruined;
An early transfer at 3:20 a.m., and on the account of the paid breakfast, my WhatsApp request was ignored, although as for paying for services, they answered immediately;
The money for the lost breakfast was not returned
The girl at the reception pretended that I didn't write anything to anyone. The screenshot shows everything;
They didn't apologize for the ruined tour;
The website says that they give out bathrobes, but there were none in the room.
Conclusion: I will not go to this hotel anymore.
I thank the staff for the service that was not performed and ruined the evening. I put one star for a delicious meal
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3
June 27, 2021
I really liked the service. The hostess keeps an eye on the hotel. Clear. Heated swimming pool. The staff is kind and helpful. They will help you at any time of the day. The food is delicious. The sea is close, the beach is pebbly. I really liked the hotel. I recommend.
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6
1
November 13, 2022
Polite staff, we checked in in November, when there was practically no one else, we had a wonderful breakfast. The hotel is clean and cozy
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3
1
May 14, 2021
A very decent place for a vacation. The reception was wonderful. We took breakfast for an additional fee.A fee of 200 rubles is good. There were more dinners, but we didn't get in. We had a rest at the end of April.the pool was very useful. The territory is well maintained, good gazebos. We took an excursion to Lake Ritsa at the reception, we were satisfied. I will recommend this hotel to friends and relatives
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5
1
August 23, 2021
The hotel is located in a beautiful location, almost at the foot of the mountain. The view is gorgeous, there is a swimming pool not deep 1,7-1,8 m. It's the best thing to swim. The food is great (they bought everything inclusive), they pour wine, beer on demand at lunch and dinner. The rooms have air conditioning, TVs, refrigerators 👍🏻
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