Magnoliya
452 reviews
September 25, 2023
The hotel is just terrible, and not even the hotel itself, as the staff. The receptionist at the reception is a completely ill-mannered woman, the issues are not solved in any way. The room is dirty, everything disappears. In the dining room, the food is monotonous, there is nothing to eat, there is no hygiene, everything is laid out with handles without gloves. There are only 30 sun beds on the beach for a hotel of 4 buildings!!! It's unclear where such good reviews came from, I saw enough and came here. It's better to choose another hotel if you don't want problems
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2
2
March 1, 2023
I really liked everything and the room, the food and the pool, the staff and the proximity to the sea. In short, I recommend it.
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2
May 8, 2021
Pros: convenient location, delicious food, heated pool, beach towels are provided, rooms are cleaned every day.
Cons: there are dead rooms in the first building, the view from the window is not very good, and this is in an improved room;
The attitude towards customers is two-fold. We booked a tour of evening Gagra, we took the money, but the group was not recruited and was not even warned in advance, the evening was ruined;
An early transfer at 3:20 a.m., and on the account of the paid breakfast, my WhatsApp request was ignored, although as for paying for services, they answered immediately;
The money for the lost breakfast was not returned
The girl at the reception pretended that I didn't write anything to anyone. The screenshot shows everything;
They didn't apologize for the ruined tour;
The website says that they give out bathrobes, but there were none in the room.
Conclusion: I will not go to this hotel anymore.
I thank the staff for the service that was not performed and ruined the evening. I put one star for a delicious meal
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3
September 10, 2023
The food was good, the rooms were so-so, but they are cleaned every day, the pool is gorgeous, but one thing is that the ants in the room did not lag behind the table
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3
1
July 7, 2021
The hotel is not very big, but it is quite decent. The pool is located on the territory of one of the buildings and is not very large. The food is very tasty, but the choice is not very large. There is a bar on site where delicious kebabs and fish are cooked and it is not very expensive in princeps.
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July 4, 2022
A beautiful picture and all you need is your money for the service. They will smile at you for this.
In February, volunteers found a dog, they wanted to save it, the staff did not let them do it, but drove people out and took the dog to the outskirts of Gagra. The dog was beaten and shot in the leg. Now the dog is disabled, barely survived.
Think about humanity first, than paying money to this hotel.
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5
5
July 14, 2022
Excellent location,courteous staff, very tasty coffee in a Turk in a cafe, in the main restaurant they are fed to slaughter)I advise you)
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September 18, 2022
We had a rest in August in Magnolia. In general, I liked everything. Excellent food. For this, a separate five. I recommend this hotel.
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August 23, 2020
Cleanly neat.
In front of the hotel there is a swimming pool and a gazebo where you can sit.
Bar to order wine coffee drinks.
But don't wait for the dishes to be cleaned, it will take a long time.
They also cook a barbecue there in the evening. Also, when ordering a barbecue, do not expect that the table will be cleared after the meal.
Shish kebab is served in a plastic bowl,
The rooms in the 1st building are already worn out.
In the second building there are fresh ones (also in the second building there is a dining room)
There are apartments in the third one. It was opened in 2020.
You need to eat with a stopwatch.
Breakfast is not like in hotels all over the world from 7-10
And clearly from 7-8
Lunch 13-14
Dinner from 19-20
Linen and towels are changed.
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September 15, 2024
A normal hotel.
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3
July 18, 2022
Wonderful staff. Always clean. The food is simply chic, you won't find it tastier, and there is a huge selection of dishes.
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September 10, 2023
The location is good. The food for Gagra is good. The beds are terrible. The walls look like cardboard. You wake up when someone walks down the hall.
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2
September 2, 2021
We stayed in the hotel for 10 days , we liked everything
Thanks to the owner of this apartment, everything is thought out, there is a hairdryer, air conditioning, towels
And towels for the beach .
I will recommend it to my friends and acquaintances
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3
May 2, 2023
Friendly staff, nice and clean pool, very close to the sea
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3
August 17, 2021
We had a rest now, in August. The hotel, of course, is so-so, if I had a choice, I would not have chosen it myself. Two buildings, one for the Intourist operator, in the other - some other operator, I don't remember the name. The rooms are so-so, lame beds with uncomfortable mattresses, dead plumbing (we had a shower whose hose did not reach the attachment when I accidentally dropped it- the watering can cracked), white plaque on all plumbing, there is no hood in the shower, a constant steam room and stuffiness-everything is wet. The pool is purely for children - one name, tiny. Meals: we were there for 7 days, so every day for breakfast, lunch and dinner is the SAME. After all, we only went to breakfast. The food is edible, but this is the level of the canteen. There are no desserts (buns with jam can not be called a dessert, if anything), coffee burda in a vat and!!!! There are practically no fruits!!!!! In a country where everything grows, wherever you spit, there were small peaches for lunch or (!!!!) nectarines. No grapes, no melon watermelons, no beautiful, delicious, large peaches that are sold for pennies on every corner. The rooms are cleaned, the linen is changed upon request - there are no complaints about this. But in general, we will definitely not go to this hotel anymore. For that kind of money, it's like that.
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September 13, 2021
We stayed at this hotel from 07/27 to 08/26/2021. The hotel is not bad, there is a swimming pool, three buildings for residents. We took a trip with meals, we are very satisfied. The food is delicious and varied. A huge minus, a power outage. It happens all the time, day and night. During the day, of course, the generator is turned on, but it does not always save.
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September 9, 2021
Good evening!
We read reviews and were afraid to go to this hotel.
But since we've already paid, let's go.
We arrived at the hotel at 07-15 (in the morning), checked into the room at 10-30 (local time), and thank you for that. And so they could have settled in at 14.
Our room was booked with relocation.
from 08/22/2021 to 08/24/2021 we lived in Building 1 (old building), from 08/24/2021 to 30.08.2021 in Building 2 (where the pool is). I want to say the rooms are not much different. In building 1 everything is in dark tones, in building 2 everything is in red tones. The furniture is the same, the bed is the same, there is a refrigerator, TV, air conditioner, hair dryer, kettle, tea cups. I don't need anything else. We liked everything pornographic.
The bed was changed, and so was the towel. The garbage was taken out.
OF COURSE IT'S NOT TURKEY! YOU GUYS ARE IN ABKHAZIA.
If you are going on vacation to another country, you need to rest in it, but comparing and talking here is worse, and here is better...... Then go straight to where it was good.
Very kind and pleasant hosts: SVETLANA, INNA, OLEG. We are very grateful for everything, for our great vacation!
Everything is on the level. We were very satisfied. We will recommend it to our friends.
PEOPLE!!!! Keep it simple, relax, enjoy life! And don't create negativity around yourself, and you will be treated the same way!
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August 25, 2021
We rested in August 2021 at your hotel, on the second day of our stay, my granddaughter got sick with a 4g rotovirus infection, and almost all the children were sick in this hotel, only a week later they began to process common areas, they picked up this infection in the hotel or in the pool, in the pool around the perimeter black mold and along the side black dirt picked up what- then acne, in addition to everything, smart watches were stolen from my suitcase, brand new ones were bought before the trip, they wrote to the hotel about the loss and received an answer that all their maids are honest and do not steal anything, then where is my dark blue watch, I arrived, took it off my hand and put it in a suitcase and more and more I did not see the clock, the clock is tied to the phone, I press search and the clock does not beep, i.e. there are no watches anywhere, so who wants to relax in this hotel do not leave money and do not take anything valuable with you, we always took money with us, my opinion is better for such prices to look for what- something more decent, I will never go to Gagra again, although I have been going there since the Soviet era, a disgrace to the owners for theft
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5
June 27, 2022
5 min walk to the sea! A decent swimming pool that saved us more than one day during the rain. The food is a buffet, different and delicious every time! We will come again, thank you very much!!!
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June 22, 2022
A very weak hotel.
It's just suitable to spend the night: everything is very small, the hallway and dining room are crowded, steep stairs, the girls at the reception are rude, it's damp and dark everywhere, the squeamish feeling does not leave. I want to escape.
Pros: buffet (but a lot of people), beach towels, everything is still more or less new
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September 27, 2020
I liked everything! We had a rest in September 2020. The food is delicious, homemade, buffet style. Polite staff. The sea is 200 m away. The rooms are clean, cleaned every day. In the courtyard there is a swimming pool, gazebos, everything you need. There are shops nearby, and the market is a 10-minute walk away. I recommend it to everyone!
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5
1
August 31, 2022
Nice hotel, clean rooms, wi-fi, air conditioning in each room, kettle, glasses, refrigerator, iron on the floor.
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3
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January 18, 2022
A great hotel we stayed at Christmas for four days , we liked everything and the location and breakfast and lunch .it was super, I recommend it .
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July 15, 2021
We rest with a large company from 07/03/2011 to 07/17.21 and occupy 4 rooms in the third building. Two-room room for 5000 rubles/ day. it differs from a one-room room for 4000 rubles / day by the presence of a partition with an interior door, while there is only one air conditioner. Where a child sleeps, you can't turn it on so as not to catch a cold, and where there is a double bed, it simply does not exist. You die from the heat at night, since there is practically no window in the room (photo attached). From 24 hours to 12 hours a day there is no electricity, and as a result, air conditioning, refrigerator, electric stove, water (pumps for supply), toilet, shower. The water from the shower tray, made of ceramic tiles, flows directly into the room (leaving the shower, you step into a puddle). Room cleaning comes daily: changing towels and bed linen (if you ask for it, you won't ask for it) and wiping the floors in visible places. There is not only a layer of dust under the beds, but also dirt, as well as slippers forgotten by former guests for years. The food in the dining room is monotonous, not a single dish of breakfast, lunch or dinner changes throughout the holiday. During the period of stay, each of us managed to get poisoned with the consequences (vomiting, diarrhea, fever) 2-3 times. We are counting the days to go home as soon as possible (air tickets are paid for 07/17.21). Even if you are paid, and not you, you cannot come to Abkhazia on vacation, so as not to ruin it. It's better to go to work than to spend the whole vacation on the toilet.
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August 11, 2021
Cozy, clean, good location near the hotel, the sea is nearby. The rooms are cleaned every day, and the bed linen is changed every other day. We were satisfied with the hotel room, we lived on the 4th floor
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3
September 6, 2023
We had a rest with the whole family. Like it. The food is delicious.
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3
December 4, 2021
I have been staying at this hotel for the second year in a row. Everything is great! I like everything. The attitude of the staff and the owners of the hotel is on top! Thank you all, everything is great
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3
August 18, 2021
1 accessibility to the sea 5 minutes optional 3
2 the food is excellent everything is very tasty
3 rooms have good air conditioning
4 just super
5 minuses are not here
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November 24, 2022
There is no payment by card. Breakfast is not bad. Intermittent Wi-Fi. The administrator is a sincere person. Solves almost all the issues at the hotel. Due to this, it is not perceptible.
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July 29, 2023
Clean, the food is good, there is a generator in case of a power outage.
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3
July 30, 2023
Good location!!! Nice staff!!!
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3
July 22, 2021
Pros - Excellent service: cleaning for 5+, good Swedish food, beautiful rooms, close to all infrastructure and the beach. Cons - incredible audibility in the rooms, frequent blackout
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October 19, 2024
Very well
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September 17, 2019
We rested at the hotel from 08.09.19-15.09.19, a new modern hotel on the Black Sea coast.
I put 4 because my opinion about this hotel is not unambiguous. First of all, about the pros: very clean, modern room (although tiny, it was cramped together), new furniture, plasma with cable TV, air conditioning.
Excellent food in the dining room, the chef is just a smart girl!!!
Also the receptionist Inna, always at the reception ready to help and answer all questions.
Good location, the sea is nearby, it takes about 5 minutes to walk ... there is also an embankment with a huge number of cafes ...
Of the cons, the audibility in the rooms is simply not real. We haven't slept for almost a week...absolutely everything is audible...even as they snore or talk in a low voice, you can hear every word.
There is also an ironing board on the 2nd floor, but it is poor, of course it needs to be changed (many people used it, including us)
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July 12, 2022
A very good impression was left by a vacation in Magnolia!!! Super at everything!!! I highly recommend it!!!
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July 25, 2022
We were in July 2022 , we were settled on the 2nd floor , plumbing was leaking in the room, the floor was constantly wet , the lights were turned off periodically , the water was monotonous, the beer and wine in the dining room were overdue. For 10000r per day for 3 people , nonsense of course .
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August 28, 2022
While I'm resting for the first day, I rate the hotel at 5. Polite staff, cleanliness in the rooms... What else do you need to relax? By the way, the Internet is bad here, it reminded me of the dial up times, with its speed. I sent photos via Viber or Whatsapp for 5 minutes each, although the weight of these photos is about 350 kbytes.
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July 29, 2022
We had a rest in July 2022. Everyone at the hotel had an intestinal infection (vomiting and diarrhea for 1-2 days).The rude attitude towards the guests from the hotel administrator at the reception, Inna, was annoying. In addition, the sofa was unceremoniously taken out of our room, saying that they did not have enough beds.
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May 12, 2022
The hotel itself is good, but the puncture was that we were told that the pool would be heated! But it turned out that something had broken and we were not informed! And so, in general, it's great! I recommend it!
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November 2, 2024
A super place
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3
October 6, 2023
Polite and very hospitable staff
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3
September 22, 2021
Excellent hotel, I recommend it! I had a family vacation in July 2021. I liked everything. The dining room at the hotel is just great. There is a large swimming pool.
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November 1, 2022
Clean, delicious. But not all rooms are good. There are small ones without a view from the window.
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August 21, 2023
Delicious, clean and beautiful. We will come again)))
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June 13, 2019
We had a rest in May 2019. We went with a child of 1.6 years old and grandmothers. I really liked the cuisine - it is diverse and delicious. There are always fresh vegetables or pickles for lunch and dinner. It was too early to swim in the sea, the pool with warm water saved me👍🏻👍🏻👍🏻
A clean, cozy room with everything you need for a stay. A beautiful courtyard with gazebos and a playground for children. On the tour, they were taken from the hotel and returned there.
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November 9, 2021
We stayed at this hotel for the second time. Many thanks to Svetlana for her understanding, sensitivity and responsiveness. We're coming to Magnolia.Martin liked it very much.
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September 25, 2021
Good time of day. The review is not for the faint of heart. Take care of yourself from this hotel. Rudeness. Rudeness. Mud. The audibility is as if everyone lives in a shared room on the floor. But that's nothing. The main thing is health. Almost all the guests are sick. Everyone is sick. Diarrhea. The children are crying. I can hear everything. My sister, a pensioner, had to fly with her daughter earlier for a week. Inna, the daughter of the hostess, rudely offered to dig for a fee at a local hospital. All. They were afraid of covid. They flew away. I waited until the deadline. I'm at home now. Antibiotics. The analysis showed an intestinal infection. I won't be specific. Everything is bad. People.!!! Don't go there.
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July 16, 2024
Great hotel 👍
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August 26, 2021
We had a rest with my husband from 15.08 to 21.08
Disgusting staff!!!
The boorish attitude was towards us throughout the rest, namely the INNA ADMINISTRATOR! He always interrupts, you can't ask anything, answers with bitterness, barks like a dog
And most importantly, I moved in on my own initiative to a room of the category below, referring to the fact that "the tour operator refused to check you into this room, and they simply did not redo the documents."Upon arrival, of course, we found out everything from our representative, and as it turned out, she brazenly lied to us. Now we will resolve issues through the court!
The beds are just pushed together, and this is a 2-bedroom bed, the window is a window pane.
I will not recommend this hotel to anyone, unless of course you want to spoil your vacation
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August 18, 2022
I advise no one to come here, because only we will rest here now!!!
Abkhazia is tired of something, with its rotavirus. So far, the break is for 2-3 years....
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