OneTwoTrip
391 review
November 26
I am writing a review because I have read a lot and decided to share my experience. I download the application for buying tickets of the airline company that flew, click on the purchase , they transfer me to one two trip, so I bought a ticket and I think to read the reviews, I almost went crazy, I think well, I got it. The next morning, the notification that the flight was rescheduled here I was even more paranoid , and they also write a recalculation in the application, I think well, I'm cheating, I'm writing a vacation to the operator on heartburn, I answered within 2 hours, said nothing to pay extra. I'm waiting for a day, two, three, nothing, the status is still recalculated, the benefit was prompted to verify on the airline company's website and then I was glad everything was fine, I registered for the flight, it can be seen that the workload is large, everything went fine with me, I bought a ticket from Stavropol to Sochi and back.
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November 26
I do not recommend buying anything here: for the first time in all flights, it was with this service that a jamb appeared when they tried to reschedule the connecting flight 2 days earlier: so that I spent 2 days in the country of docking instead of several hours... phone support does not respond, the reason for the flight cancellation is not called, compensation for flight cancellation and hotel accommodation in the city of docking is not offered, they respond in the chat an hour after the question with some general scripts that are not related to the questions being asked. As a result of senseless attempts to reschedule the flight, they were sent to communicate directly with the support of the Chinese airline: well, that is, to call China and spend time on an international call for 15-20 minutes, taking into account the waiting on the line. Sharazhka.
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December 17
After a failure in the payment system, the OneTwoTrip campaign refused to purchase tickets, and then retroactively issued tickets, although I already bought them from another company. After trying to contact me (there is no big problem-there is no hotline phone, the chat is answered by "a robot-Tolya or Gena", they began to demand a bunch of screenshots, copies of tickets, etc. They provided everything, as they wrote to me that this would help solve the issue of a refund positively. A day later, they began to lie that they had no failure and turned out to return the money. A very murky company registered somewhere in Holland. so the money stolen from me also probably went to weapons for Ukraine.
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September 15
They are wonderful until there is some kind of problem with those operators through whom they book hotels. I've had this happen twice in a year. And both times at the time of checking into hotels abroad - in Baku and Istanbul. This plunger didn't help at all. They communicate very politely, a thousand apologies and assurances that they are making every effort, but in fact they blame their partners and raise their paws - "we have nothing to do with it." And I'm standing abroad, in the lobby of a hotel, from an airplane, with my luggage, at night and I don't understand where to go. Here is such a super service. At the same time, I am their premium customer.
I do not recommend them categorically.
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2
November 13
A dubious organization. We bought tickets 2 months before departure, studied all the information on the refund. The flight was to a visa-free country (China), so we bought a ticket taking into account that they might not give us a visa and the money for the tickets would be refunded. The visa was not given, the tickets were canceled, the money was not refunded. The result: false information on the site, violation of the laws of the Russian Federation, theft of money. Unsubscribe from the company's support service: the airline does not refund money if the visa is refused. It was difficult to get through to the Chinese air carrier. But, the airline replied that if a visa to China is refused, all funds are refunded and this is the official information on the airline's website. There was no refusal on our application. One tu travel did not solve our problem, cancelled the tickets, embezzled other people's money. I do not recommend contacting this company.
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1
October 26
An intermediary who is not needed. Who are not responsible for anything. It is much more profitable and reliable to buy directly. It is a pity that they are still being issued by well-known aggregators. A negligible number of employees who, according to the regulations, do not even know how to communicate.
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1
August 26
I would not put even one star
in the application, INCORRECT information on returns and exchanges is indicated.
In addition to the exchange fee, you will also receive FINES invented by the company itself
Use it strictly at your own risk, but my advice to you is better to look for something else
As a result, I wrote to Rospotrebnazdor, I am waiting for a decision
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2
September 12
For nothing and never use the services of this office, they just cheat at every step. For the cancellation of a flight due to the fault of the carrier, they charge a lot of service fees, and the amounts are not clear at all. They do not say in detail what they are for, the amount has been withdrawn.
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1
September 30
Don't mess with onetwotrip! They don't even deserve one star. They sell a ticket for an excellent flight, they break plans and cause inconvenience. But when returning, they will not forget to deduct the commission, they allegedly wrote out the ticket, and the rest is not their problem.
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2
November 11
If the flight is cancelled, they do not get in touch. The operators do not answer the questions. I'm afraid they won't refund the funds. Also, to refund the money for the ticket, you need to pay a fee. That is, when you buy, you pay, and when you return it forcibly for a canceled flight, you also pay.
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1
September 9
I bought a Russian Railways ticket on the website when entering data for a child that is entered once, for some reason, one letter in Latin came out. The company responded to the appeal so that they could sort it out themselves and they did not have any failures.
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March 3
Good afternoon,
I am contacting you regarding the refund (T05836776362) of funds for two OmanAir return air tickets purchased through your service onetwotrip.com On March 1, 2022, for a total amount of over 100,000 rubles. I would like to emphasize that we have satisfied all the necessary conditions for receiving a refund.
Over the past two years since the refund was made, we have sent many requests to your company, including:
request 7463991
request 6881331
request 6361083
request 6666212
request 6400397
request 6143076
request 5700087
request 5651730
For each request, we received only an automatic confirmation of receipt of information and a promise of an early call from an employee, but there was no subsequent communication. In one case, we were given a response with a request to provide documents, which was immediately fulfilled on our part, but there was no further reaction from your company.
At the moment (March 1, 2024), a refund for tickets in the amount of more than 100,000 rubles has not been made. Considering the requests provided, you have all the necessary information to contact us.
We strongly ask you to consider this appeal and provide a response by e-mail. If there is no reaction on your part, we will be forced to consider the possibility of going to court to resolve this issue.
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5
April 15
A couple of weeks before the trip to Paris, we made a 100% prepayment onetwotrip (6 days in advance), received booking confirmation #4325380893. Arriving at the place, it turned out that there was no reservation for us. The onetwotrip phone, in principle, does not involve communication, there is an answering machine without the possibility of recording an appeal. We waited for the operator in the chat for about half an hour . The first thing he did was give us the phone number of their supplier so that we could find out directly. The supplier told us that there is no reservation. We wrote in the chat that we had paid for onetwotrip and would like to receive a response from onetwotrip. Then, 1.5 – 2 hours later, we received a confirmation in the chat that there was no reservation for us and a refund would be made. No options were offered for our placement. There was no reaction to the description of our situation, that we were with a child, after a long flight, except for an apology on duty. The money was returned the next day.
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5
February 18
As I was told in Sberbank, "scammers, we are urgently blocking the card." After booking on this site, where Aviasales sent me, I was held for several hours, and when I had to pay the amount for the ticket, 3000 rubles were first debited. And then they wrote - tickets for this fare have run out, buy at a high rate. I immediately go to Ozone and buy tickets at a low rate! Everything is there!
I've been writing to support for several days! Unsubscribes, apparently it is normal for the company to write off money illegally and not return it! Beware of scammers!
They illegally wrote off 3,000 instead of the service rendered.
ADDITION: After sending a lot of messages to this company, also to aviasales.
She wrote that she was about to go to the police. And I received a message about a refund.
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4
November 15
There are no advantages, OneTwoTrip is the worst service, in no case do not use this misunderstanding. Changing the departure date is more expensive than just buying tickets again!
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October 7, 2023
I bought a ticket worth almost 40 thousand rubles at the beginning of November. The ticket is refundable (I consulted with a lawyer - THEIR POINTS, ABOUT WHICH THEY WILL HANG NOODLES ON YOU, HAVE NO LEGAL FORCE, do not be fooled by these fairy tales). Due to the situation, I had to hand over my ticket. The airline confirmed the possibility to hand over the ticket and return the money. Contacted this unscrupulous agent. They do not have a hotline, it is impossible to talk to the operator by phone. Out of 40,000 rubles to be refunded, they credited me (ATTENTION) 70 rubles. The operator answered me in the chat only when I wrote a review, before that they also tried to tell me that the operators were responding closer to the departure date. Yes, yes, you are very sorry and so on, but the issue has not been resolved. The payment was received by their organization. According to the information from the airline, onetwotrip transferred my money to tenge, thereby paying for my flight. At the moment, the money is being refunded, but the agent denies this and continues to lie.
As I understand it, this is their scheme of deception. They are waiting for the departure date and then dictate their terms to you. I'm not going to wait. We will write an application to the court, the prosecutor's office and Rospotrebnadzor. If you want to write a class action, I'm ready to join. I will also collect moral damages and costs of the trial, since you treat your clients this way.
Order Number: X20743937759
Immediately after the reviews are posted, they begin to move a little, but the excuses are still the same. They wrote here about a pre-trial claim, but I immediately file a lawsuit.
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3
September 21, 2023
We bought 4 air tickets through them. We used two, and requested a refund for 2 on the day of departure. The child and the accompanying person did not fly out due to illness. They called the airline, refused to book, visited the pediatrician in the morning, and after returning, they began making a refund. And then we encountered technical problems with the site and the application, which caused concern, we did not want to lose a decent amount. I used the second method, wrote to the post office, attached photos of documents, in the morning the specialists wrote a response, created an application themselves, the money was returned to the card in less than a week. The impression was spoiled by a technical error that did not allow me to apply without contacting specialists by mail.
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August 3, 2023
Thank you for the prompt refund! I had to cancel flights from Moscow to Kaliningrad and back (Ural Airlines). The flight was on August 05, tickets were canceled through my personal account on August 1. I've read a lot of negative reviews and already managed to say goodbye to the money (23144 rubles). BUT!!! it turned out to be not so terrible. On August 1, I made a request for cancellation of tickets, on August 2 at 8.48 am I received a message that a refund was calculated. We need confirmation. I confirmed the amount to be refunded and on August 3, the money was already transferred to the card. We withheld 2,900 rubles from each ticket for a commission and some other fees. But this was originally spelled out in the terms of return. As a result, the amount of 16144 came to the card, which I am incredibly glad about! Since I've already said goodbye to the money! I wish everyone that your trips always take place without changing plans, and even if you have to cancel tickets, so that the return is easy without hassle)!
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1
October 12, 2023
I want to express my absolute dissatisfaction with the OneTwoTrip service and their absolutely unacceptable practices. In January 2022, I purchased tickets through this service for a flight that was suddenly canceled at the initiative of the airline.
Immediately after the flight cancellation, my ticket was cancelled and I was assured that the funds would be refunded to my credit card. However, six months have already passed, and I have not received my refund.
All I hear from OneTwoTrip are promises of "lots of requests" and "your request is being processed". This is absolutely unacceptable. I feel cheated and robbed by this company. I was looking for support and understanding, but instead I received complete disregard and unfair promises.
I recommend everyone to avoid OneTwoTrip and their services. This company does not deserve your business and clearly does not value its customers. This is a clear case of fraud and theft. I hope that my experience will help others to avoid similar troubles.
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2
September 8, 2023
Never mess with this service! Read the reviews! God forbid if there is a flight cancellation or you have to hand over your tickets. The service cannot be reached. They respond for a long time and only in chat or by e-mail with template phrases. There are no deadlines for the return. We bought tickets to Phuket through this service, order X22625300892, the airline canceled the flight. The service did not offer any exchange rates for other flights and dates. Issued a refund. The status of the application does not change for 10 days. In the chat, they respond with templates. More than 90 thousand were stuck with it is unclear who. I read the reviews and was horrified. People have been waiting for months. Even if the airlines have refunded the money for the cancellation to the service, the service is in no hurry and does not return it back to the customer. They may be swiping your money. You need to write to the airline yourself, find out about the refund and contact Rospotrebnadzor and other authorities. The airline does not return money to the client, but only to the agent. There was a similar situation with the Tickets, they returned the money within 4 days. With this service, you will have to work your nerves to get the money back. God forbid if Airsales or SkysCanner or another aggregator transfers you to OneTwoTrip, immediately refuse to buy a ticket.
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2
December 25, 2023
They are delaying the processing of an application for a refund for an air ticket whose flight was canceled by the airline. To the question: "When?" they answer that all applications are processed manually, etc. Not a word about the timing. Obviously, there must be a clause prescribed in the Rules on Deadlines. They don't write either. The consultant replied that she could not help on this issue, and hung up the phone. How is that?! Is it not competent or such an installation does not return money to customers?
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2
May 23, 2023
Do not contact us here! Because of their incompetence, all the nerves were exhausted, constantly misled, as a result, the ticket cost TWICE as much as the original price. I bought tickets from Bangkok to Denpasar and back through them. A few days later, it became necessary to postpone the departure along the entire route one day ahead.
I made an exchange request on the website (in two months!!! before departure). Twenty days later, I started writing letters to clarify the solution to the issue - all the answers are "your request is being processed in order of priority, etc.". Well, I did not listen to the same type of answers and immediately changed Aeroflot tickets, with a one-day postponement along the entire route Moscow - Bangkok- Moscow. I sent letters to clarify the solution of the issue of exchange on Thai airlines every week (I looked into the water), sent four or five. I sent a letter directly to Thai Airlines, where they replied that you should contact the person from whom you purchased the tickets. A day before departure, a letter arrives for the ticket that needs to be changed (primary flight) - the exchange is refused, since according to the company's rules, no exchange is made in less than 24 hours... I've been writing and asking for two months... As a result, I had to immediately take tickets for the dates that I requested for exchange (much more expensive than the original ones)! In order to get at least some money, I had to click on the function of canceling the flight and handing over tickets! Thai Airlines with a fine!!! they returned 20 percent of the original cost, plus this one... the aggregator One Two Trip (for its incompetence, constant breakfast feeding and lack of knowledge of the situation and the rules of the airlines) brazenly charged me a commission for a failed exchange! As a result, my ticket costs were double the price (slightly more) of their original cost. After everything that happened, I contacted One Two Trip support for an explanation. They also served breakfast and answered with phrases on duty, explaining that tickets cannot be exchanged in less than 24 hours!!! They explained this to me...((( Maybe you 've already read it after what happened ... Yes, to supposedly smooth out the situation, they offered a discount on the next purchase of 3,000 rubles. Refused a handout! Now draw your own conclusions!
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12
1
July 1, 2023
Good afternoon! I often use this service, book tickets, hotels and everything was fine until today....
I booked the Fog hotel in SBP for 2 days, specially chose to have free parking, because we drove our own car from Moscow. Upon arrival at the SBP, the hotel owner notified that they had no parking at all and the car could only be left in the paid parking lot at the Moscow hotel. I have repeatedly contacted the support service where there was other information, but I have not received a response! I was very disappointed with this service
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6
July 14, 2023
Instead of the apartment, as in the photo, stylish, beautiful, I got a semblance, no kidding, of a tomb, across the street from the real cemetery. My window looks out on it. The bed is sandwiched between a closet and a huge refrigerator. A million angles and choosing surfaces. Loans here, I was immediately disappointed, came to the reception and began to clarify how the picture does not match? After all, if I had known right away that there would be no such interior, and I bought with my eyes, I would not have looked at these apartments at all. Check-in was from 15s, and not only did I arrive after 18, I was waiting from the site until 23 hours, what good solution is possible? I was wandering around the area tired after the flight. Although I was promised to resolve the issue in the near future. I had to agree to spend the night in a place that I don't like either visually or conveniently! As a result, the site did not refund my money, did not offer other options, and only a day later wrote that he hoped for my understanding! Is everything okay with you, dear site? To cause so much inconvenience, stress, waste my time calling the owners, the reception and the site in order to delve into their problems and not understand, to agree that I do not choose, to replace my expectations with another reality. What purpose do you organize your work for anyway? If for so many years you have not developed an understanding of how to provide high-quality services and respect the client without deceiving him, then I am very sorry. Not only will I not recommend it to anyone at all, I will never choose to use your services myself!
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2
October 11, 2022
Don't believe the positive reviews, there are a lot of purchased ones.
There are 0 questions about the application itself, it is convenient and very good (one star for this)
As for any problematic issues, if you have them, they will not be solved for you.
Order T19845292384
They left an application for a change of surname, in connection with the wedding, issued an application for a change of full name, issued a MONTH before departure - they did not change anything. They fed me until the last day with stories that, at the very least, they would work out everything IN a DAY - no, they would not work out.
Now there is a new problem, but I tried to cancel a return ticket for one of the passengers - again the same song, I issued it a week before departure, they feed me every day about working out in turn and that 24 hours before the trip everything will DEFINITELY be worked out. But I already know from experience that this is NOT ACCURATE and they may simply not do their job, for which I have already paid money. And since this service, at best, will do everything at the very last minute, I will be forced to pay increased penalties to the airline, although I could do without them.
In total, the service can potentially throw me 15 thousand.
Draw your own conclusions on our channel, as they say
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40
3
February 27
Never mess with this service! Read the reviews! God forbid if there is a flight cancellation or you have to hand over your tickets. The service cannot be reached. They respond for a long time and only in chat or by e-mail with template phrases. There are no deadlines for the return
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4
May 14, 2023
Regarding the booking of X11638216223 (hotel reservation in Gusev).
08.05.23 in the support chat, I requested the conditions for a refund when canceling this reservation due to my illness. The support specialist informed me that I was refused a refund, as well as the CANCELLATION of the RESERVATION and the money is already in the hotel account, but it was suggested either to change the guest or to replace the arrival dates. I did not give a response to the support, as the second resident was indicated in the booking and in fact he could use this booking.
05/12.23 When I opened the Orders menu to print out the accommodation voucher, I was surprised to find that the status of my order was "canceled". This is despite the fact that the specialist refused to cancel my reservation, and I did not make a final decision to cancel it, I did not receive additional clarifying questions from the support service about my final decision.
In response to my question about the reason for the cancellation (which, again, is impossible, according to the same support), I was informed that the accommodation (hotel) I canceled the reservation myself because there could be a "room downtime". That is: 1) the support service, without specifying my final decision, based on my request for cancellation conditions, arbitrarily decided to cancel the reservation, which, according to her, cannot be canceled; 2) the accommodation facility (hotel), having paid money for the room, was worried about "room downtime" - which is nonsense at all.
In this regard, I kindly ask you to refund the money paid for the reservation in the amount of 830 rubles and restore the promo code for 1000 rubles.
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15
May 29, 2023
Disgusting service! I've already regretted using it 100 times!
I bought plane tickets.
For family reasons, the ticket had to be cancelled.
They have not been able to return the money to me for 3(!) weeks!
Not only do they charge a commission for the refund, but they also freeze the money indefinitely.
I am a pensioner and I am in dire need of this money!
I bought tickets with a credit card, I can't repay such an amount from my pension, and the bank has already started withdrawing interest on the loan from the card!
Positive reviews are written by those who have not faced a refund!
The delay is explained by the fact that they have a lot of refunds, and they process them manually! (!!!)
Maybe they also calculate the refund amount on the accounting accounts?
I do not advise anyone to use the servants of this service!
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15
1
October 9, 2023
Never again!! In no case do not buy tickets through them. The fact that the airline exchanges almost instantly, these scammers either do not exchange, or make calculations for weeks (until the tickets run out).
They still have the audacity to shove their service fee even in a flight exchange situation where the airline has confirmed a full refund!!!
They keep the money despite the fact that the airline has returned everything to them.
I repeat - never again!!! They can sell a ticket, but if something changes with the flight, you will suffer with them.
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3
July 18, 2023
Bottom aggregator!! I agree with all other reviews. I had the temerity to buy tickets from Moscow to Singapore and back for 68 thousand through this mountain sharashka, plus I chose seats for a fee. A week before departure, the plans changed and I decided to hand over the tickets. On the Qatar Airlines website, it should be easy to give up without any commissions, but this "your request is being processed in the order of the queue" calls did not have any effect. As a result, they stretched out the time until the day of departure. I understand that this is their practice on the stream. The money was returned to me 27 thousand, instead of 68!!!!And you can't prove anything to anyone. This was the final point when I bought a plane ticket not on the official website of the airline. Karma will return to them for fraud sooner or later
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5
July 25, 2023
Order Review T04859577540
Never buy a ticket through OneTwoTrip. Terrible support, phones are constantly unavailable, a chat through which it is proposed to speed up the process: the response time is months! The company is not responsible for anything, it just earns money from you.
On February 17, 2022, I purchased business class tickets in the amount of 136.044. 42 rubles via OneTwoTrip for the TAP Portugal flight (TP-1201). However, the airline cancelled the flight and according to information from the airline, the funds in FULL must be refunded Refund Policy | TAP Air Portugal (flytap.com )
OneTwoTrip issued ticket refunds for more than a year, they were simply silent for months, it is not possible to get through, and if you are lucky, then all communication is strictly according to the robot script, the most unprofessional behavior.
On July 19, 2023, we received a message that we can receive a refund, and it was allegedly deposited to the card. However, through chat support, I receive information that they return 21.951.38 rubles. and only to the card from which I paid. You will feel the difference in the amounts. More than 100,000 rubles have disappeared somewhere.
The card used to pay is closed, the bank account is closed. OneTwoTrip refers to the fact that money can only be sent to a closed card, no adjustments to payment details are made (either with a passport at the OneTwoTrip office, or somehow remotely).
And what should I do? Who will protect the consumer?
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3
January 10
Never buy tickets from this company! Once our flight was postponed 5 hours earlier and they notified two passengers with one text message to the mail, they refunded the money for the tickets, but in the end we did not fly! We also took tickets from them after and the person's name is written with a space, so they removed the space, as if it were one word
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2
September 4, 2023
I accidentally contacted this office and I don't advise anyone!!! I found air tickets on the Aviasales website, the Aeroflot company, when I already began to make a purchase, it turned out that I was buying through this shit service. I didn't think much of it at first. The trip was canceled, I had to return the tickets 2 weeks before departure and lost a lot of money. For tickets worth 31 thousand, we were refunded only 13 kopecks, that is, even less than half!!! If you had bought directly from Aeroflot, you would have lost about 8 thousand rubles upon return. It is unclear on the basis of what such fines and commissions are withheld. They refer only to their own Refund Rules and that's it. I do not advise anyone to contact them.
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2
July 12, 2023
I want to leave a complaint about the work of the service and the support service.
Specifically, what is the problem: My husband bought tickets to Cappadocia and unfortunately got the dates mixed up. In other services, they helped us and returned us with points or money.
Or they helped to do something! The answer was immediately there.
Your service was simply ignored! The chatbot did not give anything! Just silence and phrases that high season and wait.
We contacted the airline directly, but we were sent to you, it is surprising that only you (I mean, of all the companies with whom we interacted during our trip) had such a low-level support service (crooked chatbot) and it is impossible to call you to promptly resolve the issue.
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3
September 19, 2023
Disgusting company! Tickets were purchased through this website, the airline canceled the flight, they received a letter asking them to confirm another flight, when you click on the "confirm" button, nothing happens and 3 days after the departure date, a letter comes from them, saying that the application was canceled due to the fact that the departure dates have passed!
It's been a hassle all day, because you can't get through to Turkishi either.
So avoid it if you value your time and money.
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1
June 17, 2023
Terrible aggregator! Never use their services! If you want to cancel the trip, you will not receive your money in the near future! I canceled the flight a month in advance, the plane already left yesterday, the application has not been processed. The airline cancelled the tickets and refunded the DS to this aggregator, but they are still processing something. It feels like one person is working and manually counting on pieces of paper, on wooden accounts.
Perhaps the company scrolls the money, makes a profit and then charges us for a refund ...
Do not use their services!
For this company, customers are not in the first place!
Your vacation will be ruined or may not take place in general if you count on the money invested in tickets to this aggregator!!! It's a pity you can't put half a star, although that would be a lot for them....
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6
1
April 21, 2023
It's just unbelievable. So you can register me without my knowledge, and for my own money, but in order to cancel the registration, you send me to the Turks, saying that cancellation of registration is possible only with personal contact with the airline. Moreover, I did not ask you to sell me automatic registration, but you sewed it into the product so that it is not even obvious that it needs to be disabled. Therefore, you registered me at night (the corresponding SMS message came at 01:12), although 3 hours before that I realized that my circumstances were developing in such a way that I needed to reschedule this trip, which means to exchange a ticket and I tried to call you all yesterday evening to reschedule the ticket, but in the end I I turned out to be registered and I've been trying to cancel registration all day on my own, just not to mention that my initial goal was to exchange a ticket, but that's still a long way off, because according to the regulations, I first of all have to cancel registration, and only by personally contacting the airline.
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19
May 26, 2023
The airline canceled flights and is ready to refund the funds, but since they were ordered through OneTwoTrip, the refund is only through the travel agency. A decent amount has been suspended, the service has not been rendered, the status of the request R349985735181 for a refund has not changed for three months, the refund date has not been determined (i.e., in theory never), the problem is not escalated to the management. Customer orientation is zero. I do not advise contacting OneTwoTrip - book directly!
+++
The continuation of the situation - I asked AirMaroc for the refund status for my canceled tickets - I received a response that the money for my tickets was refunded (I am now clarifying the refund date).
It turns out that OneTwoTrip has appropriated funds and is in no hurry to return them. The refund is indefinite, i.e. the date can be any, even after 20-30 years.
There is no way to escalate to the management, the call center repeats the same phrase, and reviews are also written in templates.
ONCE AGAIN, I URGE YOU NOT TO USE OneTwoTrip SERVICES!
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20
1
January 31
I can't get any money for the canceled flight , just promises -wait!!!The airline did not transfer the money!!! at the same time, the airline replied to me that the funds were refunded in One Two Trip, How is this possible? A complete deception . Order number-X31165870384
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2
July 6, 2023
Thank you very much) Everything turned out very well , although with nerve damage !(Although it's entirely his own fault. When buying places on the Ministry of Water Supply, I accidentally bought them twice. Compose. They said the money would be returned and RETURNED))))Also, the seat numbers were not displayed on the tickets, but they popped up at check-in ! So everything is fine. Thank you very much) I will only buy from you!
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2
2
June 8, 2023
Faced with obvious fraud when refunding funds from OneTwoTrip after flight cancellation by the airline (order X11556954323).
My flight was canceled, and OneTwoTrip is still not getting a refund. They respond to requests once a week with standard unsubscriptions. I was ready to fly another plane and on other dates, but OneTwoTrip did not want to and offered me to wait for a refund. This suggests that OneTwoTrip is not interested in retaining customers, but in making money from a fraudulent scheme when returning tickets. As a result, I contacted AK directly, who sent me an official notification that she had not received any money from OneTwoTrip at all. I am preparing a pre-trial claim against OneTwoTrip and a complaint to Rospotrebnadzor.
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1
March 23, 2023
That's really the truth, you first need to read the reviews and only then make a decision about whether to work with SUCH or pass by. Unfortunately, I did not go through and passed through this desk, give or take half a minute. And after all, nothing special was required of them, the job was simple. We transferred the money to their account ourselves, we chose the hotels ourselves, we chose the categories of services ourselves (according to their website), we chose and booked the tickets ourselves and even did everything ourselves by transfers. All that was required from this service was, to be honest, a large commission, to transfer all the data to the right companies and transfer our money. And they failed to cope with this "mega-complex" task. Of all orders, ZERO were completed without errors! ZERO!!)))) They could not fulfill any order without problems. They booked the room incorrectly, they provided generally false information on the size of the room, on the accommodation, by category and even (you won't believe it!!) by check-in time! how one can make mistakes in such matters will forever remain a mystery to me, but I assume that this is either ***, or people simply do not have any experience at all and they do not want to acquire it for the money of companies and people anyway. With air tickets, this is a separate conversation. They have set up reservations, but they do not perform services for registration and additional acquisition of seats and luggage, which, of course, they will not report, because what? Because they don't know themselves, apparently. Because the main thing in their work is to set up the acceptance of money, and then not their headache))) Provided that I fly all the time and am a client of many alliances, this desk cannot perform the elementary functions that absolutely any intermediaries perform.
But they have trouble with the transfer at all. The first one just didn't arrive. And nothing that was expected at 2 a.m., why solve the client's problems if it is much easier (or more interesting?) to create them? He didn't come. They informed us about this in a letter when we were already asleep)) The second one arrived (already in another city). It cost exactly 4 times more expensive than a business class taxi, ready to take you from the hotel at any time, but that's not even the point. The fact is that instead of a Lexus car, a crumbling Kia minivan with about the same driver was served. And what was the response in this desk??? well, they had force majeure, so they sent another car. And what did they say 4 days later? Well, we had an order for a standard car there, so she arrived
Another "wonderful" moment in the work of this "miracle" service: they didn't want to let me out of the hotel in the Maldives at 6 a.m., despite the fact that the flight was at 8:20, and it was about an hour's drive from the resort to the airport because (ATTENTION!!!!!) They didn't send the payment confirmation to the hotel!
Are you still thinking about whether you need to work with this office? The answer is obvious. Take a look at their popular rating and move on :)
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34
February 10
The order X18672579687 cannot be refunded for more than 6 months, the appearance of theft and deception of the client.
There are other services that work more conscientiously!
I do not recommend the company to purchase tickets, although I have been with them for more than 10 years.
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1
September 30, 2023
For 2 weeks now I have been trying to change the passport data in the purchased ticket. Satisfy: work is underway on the site, contact us later. I sent 3 emails, with a photo of the screen - the bot responds: solve the problem yourself on our website. I can't get through by phone, I don't want to spend money on a paid call in principle. I wrote in the chat - at first the bot answered, in the same spirit, then they stopped responding... Awful... I will look for where to file a complaint...
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2
August 29, 2023
Never buy tickets there. I bought Aeroflot plane tickets through them. Due to illness, I wanted to return the tickets. Aeroflot cancelled my tickets without any problems. And this company does not want to issue ticket refunds according to the company's invented rules. So that you understand, they do not consider an epicrisis discharge from the hospital to be a document. That is, I was in surgery for 2 weeks and for them it is not a document. I will never turn to them again in my life. And I advise everyone else not to buy anything from them.
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4
June 9, 2023
there are no advantages, I wanted to buy in tutu.ru accidentally made a mistake, bought a ticket, during payment, the "something went wrong" bar fell out on the site and that's it, and the money was perfectly debited. there is no phone for communication, it is impossible to get through in principle, the answer comes via e-mail in a few days, and then they ask to clarify some bullshit, phone or mail. Although it seemed easier to send a ticket by e-mail. but no. Croce is not a service from the word at all, one hemorrhoids and nerves from them. By the way, the ticket has not been sent yet. order T14525528737. so think about it, maybe they are used to such "services" there in Europe, but this is not acceptable in Russia
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2
January 16, 2023
Good afternoon! I have been buying tickets through the OneTwoTrip service since 2018. There have never been any problems with flights and tickets, everything is on time and according to the tickets purchased. On January 10, 2023, I purchased tickets for April 14, 2023, with a connection in Ankara. In the evening of the same day, I received a message that Turkish Airlines postponed the first flight to the 15th, and the second remained on the 14th, which led to a break in the connection and the inability to fly. There was no alternative but to refund the money for the tickets. After reading the reviews here, I felt uneasy, but! I understand that everyone's situations are different. I have issued a refund. I wrote a letter to technical support and called the airline, where they confirmed the information to me and that there would be a full refund to the company where I purchased the tickets, and they were already for me. I issued a refund on January 12, and received the funds on January 14, 2023. I am not a bot, no one has ordered a review for me) I am satisfied with the work of OneTwo trip. I have used it and I will use it. All questions in correspondence, in technical support, were answered to me.
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27
April 21, 2023
The second time I use the service of this company, but for some reason I hoped that "it doesn't fall into the same funnel twice" but in vain! A family of 5 people (3 children), tickets were purchased with departure in a month, with the purchase of seats on the 1st row (considering that a baby is flying). The airline cancels the flight, transferring it to another airport and then it started. Tickets were reissued during the day, but there are still no redeemed seats. It was possible to get through only once, the answer was excellent - 48 hours before departure you will receive information about the seats! After that, it is impossible to get through - the line does not work, emails are not answered, the chatbot does not respond.
The airline informs us that these seats are still available and no one has bought them for us!
The result is that we just lost 6 thousand rubles, and for 10 thousand we buy new places, already from our bank card.
A complete violation of consumer rights, but of course, because of the 6 thousand rubles, there is no desire to waste nerves and money. Although, there is still a thought to visit the office of this wonderful company
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8
1
June 2, 2023
I'll deposit my five kopecks. I addressed them exactly 2 times. The first time was in June 2012. I bought 1 ticket.
The second and last one is now. I booked a hotel. The check-in failed due to a number of reasons - the fault of the hotel. The cancellation of the reservation was requested - a refusal. Along the way, it turned out that it is 2 times cheaper to drop the hotel directly. Complete chaos. The support is full of seams. My situation was fixed only after 3 calls and 3 emails. Although I explained everything right away in the first call. Apparently, the setup is to ignore the thawed client.
Rating 1. I do not recommend it.
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4
June 30, 2023
I rented a luxury apartment in Istanbul through this website. The cost is 4800 rubles per day. Upon arrival, I found an emergency building and a room in which it is dangerous to live for health. Tattered sheets, dirty towels, broken furniture. Rusty tiles in the kitchen. There is a black hole in the ceiling in the toilet, from which it drips on your head when you sit on the toilet. I left there in the morning. But.. The payment was charged 100% in advance for 21 days. In the amount of 104,000 rubles.
There is no reaction to all the letters. I wrote that the hotel does not refund the money. Thanks for understanding. Money is lost. An appeal to the prosecutor's office and the court is ahead. The site continues to offer these apartments to everyone. If you want to do the same, welcome to this site
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