Gold Apple
834 reviews
August 16, 2024
There are a lot of people, it is impossible to choose something.
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3
November 14, 2022
huge selection, courteous staff. the only downside is that prices in other cosmetics stores for the same products are often much lower, but then everything is collected in one store at once.
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3
February 13, 2023
I made an order at 10 a.m., the products were in stock, money was immediately withdrawn from the gift card...I waited for the courier...until 21.00.No one called or came.I dialed the call center...There were 4 operators trying to blame me for the mobile app not working...but at the same time, they will refund my money within 72 hours...The gift was prepared for the director..he did not receive it, let down colleagues who were waiting for delivery from the Golden Apple...This is a disgusting situation..none of the operators suggested how to place an order....even with express delivery...terrible attitude towards customers!!!!
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1
April 30, 2024
The best store! But there are always a lot of people. Minus a star for the fact that the testers are in poor condition
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August 16, 2023
A huge selection of cosmetics. The prices are quite high. The consultant girls are not very efficient.
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July 21, 2023
It is no different from Moscow. A good store) The range is wide, there is a large selection
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February 16, 2022
An excellent cosmetics store, quite large, high-quality, a large selection of products for a fairly small price.
You can choose a great gift for a friend, girlfriend, wife and parents
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3
January 19, 2022
Great store! The service is at a good level. The consultants are experienced, well-oriented, among a huge assortment they will pick up both in price and quality! I was satisfied with my purchases.
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3
1
January 10, 2023
Strangely enough, prices are lower than in other cosmetics stores, a large assortment, whole testers that are nice to pick up, consultants know the range and can give competent advice.
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3
January 1, 2024
you don't need hints, the quality is excellent, for everyone, everyone is equal, well, if you need show-offs, not a fragrance, you can spend it
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4
January 12, 2024
I went to buy a girl a pallet. The choice is zero. It used to be much better. Now almost the only option is Eveline
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1
January 6, 2023
I would like to leave a review about the negative experience with buying a gift card in the app. The card was issued, the time of delivery to the recipient was selected, the application received confirmation of successful order processing, an email with payment confirmation, order number and money withdrawal.
By the chosen time, the card did not arrive to the recipient, I contacted the call center to clarify the situation (it took about 10 minutes to communicate). I was informed that the order was placed, but the payment was not received from the bank, although the money was debited and the confirmation came. As a result, I was informed that the order needed to be canceled (they promised to arrange this themselves-I only needed to write to the chat with payment confirmation screenshots), receive a refund for the current order and issue a new gift card.
The second attempt was unsuccessful, the card did not arrive to the recipient again, the money was debited-confirmation of the debit from the bank was received again. Another call to the call center ended with a message from a specialist that they had a failure and payments were not coming, you need to wait. After about 5 hours, a letter arrives in the mail that the order was placed for TWO cards, although it was expected that the specialists would cancel the first one. Communication with support again, now via Whatsupp. I asked to cancel one card for the first order and keep the second one. The card was promised to be canceled, but 2 cards were displayed in the recipient's personal account for about two days. After another request to support, the card was once again promised to be canceled and the funds returned within 7-10 days. On the 11th day, no money was credited to the card and I contacted the chat support again. A girl called me back asking if I had managed to get money to the card for a refund, my answer was negative and as it turned out, 11 days ago, upon the return, I should have received a refund receipt by mail. No check was sent to me for the first time and they promised to duplicate it, and already with the check I was told to go to my bank and find out why the money was not refunded upon cancellation of the card. 2 days have passed and there is still no return receipt in the mail, when asked by support how long it takes to send a receipt, they replied that there is no deadline, but they will try as soon as possible. As a result, there is a huge amount of time spent, disappointment in working with clients and still no money to refund the card for almost 2 weeks.
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1
October 1, 2024
Instead of a simple set, they put an empty package and two probes on a dubious cream. The delivery time is too uncertain, the support service does not get in touch.
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1
December 20, 2024
The most polite consultants
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1
June 24, 2022
everything is arranged. A wide range of products, courteous staff. the quality is excellent, everything looks neat. there is a mirror and cotton pads for the test near each stand with cosmetics.
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3
November 8, 2024
It's fine, but there are a lot of people
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August 30, 2024
The worst and low-quality perfumes!!!👎🏽👎🏽
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1
1
July 26, 2023
I don't think they need an introduction. A huge assortment, pleasant prices. The location is extremely not random.
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August 9, 2022
A large selection of products. The girls are very friendly, helpful and helpful. Thanks to them, an analogue of the fragrance was chosen, which is not available in the store. Professionals work
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3
January 19, 2024
A good store. But it is advisable to come at a certain time, because there is a very big crush!
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3
August 2, 2022
Good staff selection. Everyone is very friendly. They will definitely help with the choice and dispel doubts. What a choice of products! He has no equal in the assortment.
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October 13, 2024
A good selection of perfumes. The disadvantages are the very narrow aisles between the rows.
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December 13, 2022
A fashionable salon, sellers are scattered as well as buyers, there are plenty to choose from, there are positions that can not be found in other places, an interesting policy at prices.A colleague told me that he bought super shares through their website. Because I didn't buy anything, only my wife was satisfied.
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3
February 6, 2023
It's a good place. A large assortment. The staff is very helpful and friendly. I recommend it.
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1
August 27, 2023
For girls, this is paradise, but there is also something for a man to buy there. Brands with a good discount.
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3
September 5, 2024
not all perfumes can be smelled, some have already run out, and the bottles are standing. and so there is a very large selection of everything in the world.
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1
October 20, 2023
Disgusting service
It's about an online store. In which most of the basket will be unavailable to order because for some reason they are not available, although the opposite is reflected on the website.
Then you need to try to reach the operator for 12 hours to at least find out for what reason the order is not being formed.
And when it comes to delivery, if you are not at home at a convenient time for the Courier, then the order will not be delivered, they will also say that they are to blame.
I got a call half an hour before arrival, there was no one at home, but after warning the courier about it, he still arrived. And without my consent, he postponed the delivery to another day.
And the customer service does not affect the courier service and, on top of everything else, throws the tubes during a conversation. Just the wildest horror.
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5
August 1, 2022
A large selection of products, sales consultants will advise and help with the choice.Especially a very nice girl in the decorative cosmetics department.I would like to choose a little more perfume, but there is a choice.
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January 22, 2023
All brands are represented in the store. The range ranges from cheap to expensive brands. If you take a competent consultant to help, you can find everything you need for yourself.
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3
May 18, 2024
I put 2 stars because of the boorish attitude of the employee (a blonde girl), I wanted to ask if there was lipstick available, so I heard a clucking with rolling eyes, they didn't really explain anything to me and answered something in a rude way, turned around and left. I understand that there are a lot of people, but is it possible to answer at least in a human way?
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1
2
November 11, 2022
A large cosmetics and perfumery store in the very center of Minsk, prices are cheaper than everywhere else, good staff, a very large assortment
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3
February 20, 2023
A very good store, conveniently located, a large selection of goods, discounts, good-natured staff.
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3
1
December 14, 2024
A large selection, many ticket offices
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March 23, 2023
The assortment is good, but there is a problem with consultants. If you don't find a consultant, you find a person who seems to be able to help, so it turns out not to be a consultant. You ask to see a specialist so as not to catch the merchandiser again, but it turns out "no, I can't help you."
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1
March 18, 2024
For me, this is just a disastrous place! A large assortment, a huge number of visitors
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4
March 6, 2023
We ordered 77 gift certificates for the organization, paid, went to pick them up a couple of days later, upon arrival it turned out that it was necessary to send a payment order, ok, sent it right there, they said to wait 20 minutes, waited, came up and again we have to wait, only it is not known how long.... As a result, I waited for about 2 and a half hours.... I can't get through on the phone, they don't pick up the phone.... If you don't want to waste time, it's better not to go to them.
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3
2
July 30, 2022
Polite, knowledgeable consultants. The pleasant atmosphere of the store, the product is conveniently presented. Thank you very much. I really liked your store!
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3
September 5, 2024
The store and the selection are huge
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3
May 7, 2022
Top place, 0% doubts about the quality of cosmetics and products, the staff is at the highest level, they would set up work and service everywhere, you get to another country and you don't want to leave for a long time, not all the product is presented in the lines, testers are 0 tested, but what I needed was super!
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4
March 23, 2023
Almost all perfume testers are empty, I went on a weekend late at night, the aisles are narrow and there are so many people that it is almost impossible to see and choose anything, except if you purposefully go for something, break through to the shelf, grab and make your way to the cash register…
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1
January 22, 2022
A large selection, prices are lower than everywhere else + often some discounts. There are testers for everything, although sometimes they are over.. But the main disadvantage for me was the work of consultants. It's easy to get lost in such a big store, but they don't seem to know their assortment themselves:(
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3
July 29, 2022
It was the store's birthday and we were served by an amazing consultant. Only positive emotions. I will definitely return on my next visit to your wonderful city.
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3
December 26, 2022
Two stars only for the work of the staff, the purchased perfume, unlike the tester, turned out to be completely unstable. The smell disappears almost instantly. Niche perfumes! The effect was promised for up to two days on the skin, it does not even hold on clothes. The mood from such a purchase is spoiled.
I'm shooting another star. I was promised in the letter that the manager would contact me. I have no demands, but the fact that I was deceived is very unpleasant. Just a formal unsubscription. Working with clients at the top!
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July 23, 2022
I really liked the store, but for my husband, visiting this institution was a test) A large crowd of people, and the aroma of all kinds of perfumes had a very detrimental effect on my man's nervous system) So guys, if a girl takes you to this store, be ready!)
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2
October 27, 2022
I really like the store. A huge selection of care products, decorative cosmetics, fragrances. There are many brands. Permanent discounts and bonuses.
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3
August 6, 2024
A great store, there is a good selection of cosmetics from the supermarket to the prof.
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3
December 10, 2022
They sold a defective product (there was a broken lipstick inside the package, so it was not visible from the outside; later I noticed that there was also a crack on the bottle, but insignificant). According to the law, they had to present a similar one or refund the money, but even if there was a receipt (it was bought 1 hour ago), they said they could not be sure that it was not me who ruined the purchase. There were no such problems in other stores. It is a pity that the Golden Apple does not monitor the quality of goods on the shelves and does not meet customers. Upset
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3
January 23, 2022
A good place, a huge selection of goods of any price category, the staff always knows where and what is located
They give a discount upon presentation of a promo code from the application
Minus very few points accumulate
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3
1
June 25, 2022
a huge assortment, there is always something at discounts at a pleasant price, a convenient way of delivery to other cities of Belarus, ideal packaging for delivering goods
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3
December 14, 2022
In general, the store is normal if you know where and what to look for. But last time, I needed a consultation and I went to look for a consultant. Each girl pointed her hand at the next one and so I interviewed 3 people)) and thought that I would rather order this cream online in some other store
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