Gold Apple
827 reviews
November 8, 2023
A wonderful store with a great assortment and very good prices. The staff performs their work quickly and accurately and quickly helps if questions arise.
See original · Русский
1
May 27, 2024
A wonderful place where there are always suns that will tell you. So I came across one girl who saw that I had been choosing a cream for a long time and eventually helped me pick up all the care :) Thank you, everything worked out for me!
See original · Русский
2
October 9, 2023
A very good store. A huge selection of perfumes. The staff will tell you everything, tell you. I just said what I wanted and the assortment was immediately offered.
Many thanks to Valeria, a very professional seller.
See original · Русский
August 19, 2024
I bought a gift card for 200 b.r. with home delivery. I paid online. Ordered on Thursday, expected delivery on Saturday of the same week. On the specified day, I did not receive the product (I called 3 times to technical support, no one could give me exactly why and for what reasons this happened and how to resolve this issue, they said the request was sent to the store, expect to be contacted. The next day, I went to the store myself and 20 minutes later they told me that the green cards had run out, so they did not deliver the goods to me. 2 days have passed from the moment of the order to the day of delivery, so the store did not deign to warn. And they cannot give a card of a different color, because the article is different. The only solution to the problem is to issue a refund and buy a new card. Fortunately, the money was returned on the same day. I'm terribly unhappy with this moment and completely ruined the impression of the store.
See original · Русский
1
July 17, 2024
I didn't receive any letter and a discount for my birthday, it's a shame. There is a discount card, it seems to me that it is displayed and I am a fairly frequent customer, since I like to buy cosmetics there.😟
See original · Русский
2
1
January 18
Favorite store with low prices. Excellent girls are consultants.
See original · Русский
April 4, 2024
There are always a lot of people, although the cash registers work efficiently. There are no probes on some products, for example, perfume of some brands or mascara brushes.
The staff is responsive, there is a specialist in fragrances and perfume selection
The promotions are good, the range of products is excellent
See original · Русский
May 23, 2023
A great store. All sorts of promotions are often held. A huge selection of everything. There is free shipping from 35 rubles in Minsk. It is cheaper than in a similar kravt, and there are probes for almost everything. However, recently, some perfume bottles have been empty for several months and there is no opportunity to listen to the fragrance (
See original · Русский
3
1
December 22, 2023
Feedback on the organization of work in December. It's no secret that December is an exciting month. I ordered the delivery, it was important to me that on time. Delivery in Minsk in 2 days, I think okay, the load is high. I am fully confident that they will be their couriers and everything will be OK.As you understand, the delivery was not made on time. I called the golden apple 4 times for 10 minutes, but I didn't get through. I wrote to the chatbot, they gave me the wrong barcode for tracking, but there I found out that they sent me an Autolight. (IF I HAD KNOWN ABOUT THIS IN ADVANCE, I WOULD NOT HAVE MADE THE ORDER. but they did not consider it necessary to warn about this). The next day, I call from the very beginning of the working day at the shopping center and I am informed that my delivery is made for a completely different order and generally for legal entities. I call zolotoe, and there they tell me that they will reissue the order and the delivery will be in a day and made the result that the TC is to blame, not them. In short, I was left without makeup before the corporate party. It seemed that the company was living in December for the first time. They didn't help me solve the situation in any way, they didn't offer me anything. They are good and fluffy, and the transport company are scoundrels.
See original · Русский
4
January 5, 2024
There are a lot of people on holidays, the crowd is unreal. We were on December 30th and also on January 3rd... and so my favorite consultant is a chemico-pharmacist guy, he seems to be smart. He advises on all brands and does not bias his own where the percentage is higher.
See original · Русский
2
May 17, 2024
Review of the golden apple online store. We bought a certificate as a gift and got the wrong phone number. Based on the results of probably 5 calls and familiarization with the offer, which can be downloaded on the official website of this store, we obtained information from the support on the refund of funds. It turns out that if the sender wants to return their funds for the gift certificate, they must do so through the recipient and the refund will be made to the recipient's card. It's weird, but okay. All data was sent to the support chat for further action, namely filling out a refund application. The next day, support is already dialing me and saying that only the sender can make a refund (the offer and the refund rule change during the day? Super)
and return in Belarus is not possible. Kamon, the payment was made in the Belarusian application, with a Belarusian bank card in the same Belarusian rubles. To the question "When can I see the funds for the refund? A week, two, three, a month? Tech support replied "maybe sooner." Zaaaaaaa-*-*is how Basta sang.I am extremely dissatisfied with how this store fulfills its obligations.
See original · Русский
February 9, 2024
A huge selection of care and decorative cosmetics and perfumes for every taste, age and purse. The loyalty program is not too generous, but it is present.
See original · Русский
March 13, 2024
Good afternoon! 03/5.24. I placed an order for eyebrow gel in the amount of 2 pcs in the amount of 42.60 bel.rub. I received an email that the application was completed and delivery would be on 03/11/14
. 03/12.24. I began to write to technical support that there was still no order, to which I received an answer that there was a failure in the registration of the alleged order It won't happen! I began to find out where my money was then, to which I received an answer - a refund within 1 day, but there is still no money! They began to ask for an account statement- I threw off the silence.... Everyone has fallen through the ground! I called the bank to find out where the money was lost and they told me that the payment was successful in goldapple, there were no failures!! I started writing to tech support and calling the number specified in the account and nothing! No one answers the phone or tech support! The first time I decided to order such a scam, I'm terribly disappointed with the word at all, I also read the reviews, I understand that this is the end of it!! Please help me solve my problem!!!
See original · Русский
3
July 24, 2024
Probably between three and four stars. It is clear that he is the only such store. Hence the nuances. There are always a lot of people. There are two categories of consultants: some run after you, others run away from you. Well, the prices are so to speak... Overpriced...but the choice is huge.
See original · Русский
November 15, 2023
There are probably no such shops with cosmetics and perfumes in the Republic of Belarus. You can find everything to your liking, there are many consultants, but not all consultants can choose the right perfume. Excellent bonus program, lots of cash registers. The weekend will not be crowded, there are a lot of people.
See original · Русский
1
May 28, 2023
Exactly the TOP 3 stores for cosmetics, body care products, etc. A huge selection, low prices. At the same time, the store in Gallery Minsk is on the ground floor. There are always a lot of people, but there are also 7 ticket offices, so the queues are insignificant.
They made a big mistake in front of me, I had to write a complaint. But they fixed everything, gave me an apology box, and I left with a positive emotion.
I definitely recommend it.
See original · Русский
1
November 9, 2024
A wide range of products. Pleasant and competent consultants.
See original · Русский
July 20, 2023
The choice of goods is good. The staff is very polite and unobtrusive. The delivery is fast. The quality of the goods is decent. Pleasant bonuses in the form of discounts and gifts are always pleasing. Thanks
See original · Русский
December 14, 2024
I really like this store not only for its large assortment, but also for the fact that each cosmetics stand has consultants who will always help and tell you about trends and advise the best option that suits me the most.
See original · Русский
February 10, 2024
Great choice, great store
there are a lot of cosmetics, you can choose care for yourself and a gift for your girlfriend. I am very glad that they have finally opened in Belarus
See original · Русский
March 31, 2024
I ordered a face cream from an online store as a gift. The cream came in a glass jar with a defect (glass crack). I wrote to the chat, asked to replace the defective product with a similar, but good one, but the managers did not hear me. Taking into account the negative feedback from other customers who faced difficulties in refunding money when canceling and returning their orders, I did not consider a refund, and even more so because I did not need money, but I needed the product by the appointed date. It was not in my plans to wait weeks for a refund. One of the Russian managers suggested that I give the courier the already paid goods, without any document stating that I returned something, and then they will take you to the exchange (the logical question is why then? And not a hand-to-hand exchange, and again the Internet is full of negative reviews that with a Golden Apple you can stay without goods and without money). I was not satisfied with these clever tricks, especially since according to the Law on Consumer Protection, if an examination is not required to establish a marriage, the exchange of goods must be carried out immediately, but the Golden Apple does not care, for them, apparently, the laws are not laws at all, but something that does not concern them. The result: two weeks of empty correspondence, wasted time and nerves, and as a result, a failed gift!!!
Added: After a month of correspondence with tech support, they allegedly found a way to pick up the defective product and provide a suitable product in return. But the courier did not arrive on the appointed day. In response to my message, they unsubscribed that they forgot and did not transfer the information to colleagues in Minsk, postponed the arrival of the courier to another day. The next time, the courier did arrive, but with a regular order awaiting payment from me, he was not given information about the exchange. I definitely refused to buy a second similar product. So 2 more weeks passed. In total, for 1.5 months now, this non-store has been trying to resolve such a simple and completely ordinary case. The goods were exchanged with the third courier, thanks to the coordinator Julia from the technical support chat, who was able to close this issue.
See original · Русский
2
1
July 4, 2023
When visiting various places, I always pay attention to the staff. Since it is on him that the overall impression of the institution and the desire to return for shopping again depend.
1.07 and 3.07 I came to pick up my order, and by a lucky chance I got on the same trainee girl Maria (I hope I saw the name correctly), who gave it to me. Very polite, very sweet, friendly! Very pleasant service experience. The management should hold on to such people, because thanks to such employees, a pleasant atmosphere is created and you understand that you have come to the store, where they will help you and provide high-quality service!
It's been a long time since I left the store with such pleasant emotions :)
Thank you!
See original · Русский
July 7, 2023
Hello! I visited the store for the first time and did not regret it! The staff is very friendly and patient, which is very important! I was satisfied with the purchase and the stores as a whole! Thanks! I noted for myself where you can go for gifts😘
See original · Русский
3
January 6
The store is top, but only an online store. Offline, thousands of youngsters who will never buy anything are interfering with real customers.
See original · Русский
September 4, 2023
It's a good store, there are a lot of interesting things, you can find out the texture and smell of the product and understand whether to buy it or not.
But I would like consultants not to deceive customers. They are constantly trying to sell something in the hope of attaching their personal barcode (I think they get some kind of surcharge for this). Okay, if their advice were sound, but I've already heard so many times "take it, I use it myself, well, take it too, I use it too." Seriously? Well, what a coincidence! It will work once, but to hear it all the time... You stop believing in really sincere advice.
See original · Русский
4
September 27, 2023
18.09.2023 placed an order online by courier the next day
It would seem that everything is fine, the courier arrived, brought everything to order, but so with my order and left back, the fact is that I had a certificate payment and an additional card payment to the courier upon receipt.
The courier left, I started calling tech support and finding out what to do next, the consultant ordered that it was their fault and within 7 days a new certificate will come to my email since mine is no longer active.
The consultant also noted that in general, there is usually no need to wait 7 days and everything will come earlier
As it turned out, 7 days were not enough to solve this issue
I called after 7 days, that is, on 09/25/2023, to which I heard that my certificate was canceled not on the day of the order, but only on the third day.
I waited three more days, and the result was zero
I'm already silent about the fact that in order to call them, you need to hang on the line and listen to "beautiful" music for 10/15 minutes.
As a result, the consultant girl gave me the answer "I have sent all your requests and the certificate will return in the near future", I said that this answer does not suit me, in the near future it is an hour, 5 hours, 5 days or how long to wait for my money to be returned to me! But I never heard a more correct answer
I also want to clarify, when I made an order online, there is a function on the website to pay with a certificate and pay the rest to the courier with a card!! I was told on the phone that if you re-place an order, you will also pay for the remainder through the website or the same error will occur!
Disgusting service and attitude to customers!!
See original · Русский
7
April 16, 2023
I just returned from the Golden apple store to the gallery shopping center. Mr. Minsk. I didn't feel good the first time. There were no available consultants.but today I was very pleased with the store))) and a choice, and a ringer, and a guard.. My wallet is constantly ringing with a keychain.. I was checked out ok.not a problem. The store is big, there are many fans of freebies. I was checked, and then the guard gave me a caramel on a stick and apologized for disturbing me)))it was very nice))) The store is super . Personally, my opinion))) a lot of choice, friendly guards and consultants))) as they say: who will be lucky))
See original · Русский
3
1
December 4, 2023
My wife placed an order with delivery on Black Friday 28.11, everything was paid online.
As a result, there is no response, no greetings, no order, no mood, support responds once every 10 years, and when it answered, at first it did not want to admit the fact of the order at all, and then when it was recognized and called an error in the system, it refuses to admit that the transaction was successful. Like, go figure out where the money is with the bank. When communicating with the bank, of course, it turned out that the money had gone correctly.
In a word, it seems that you will have to return the money through the court at such a pace. But the support offered a certificate for 20 rubles so that the spouse would not get upset.
Judge for yourself about the attitude towards customers.
Disgusting service, disgusting online store, not a foot here.
Upd: the money was returned.
Upd 2: My wife got a call back, apologized, and was given a bonus cosmetic bag for Black Friday for free without an order.
The conflict has been completely resolved, of course, the bug in the online store, which after the invoice does not form an order, is quite critical and requires immediate correction, but in this case there are no more claims against the store.
See original · Русский
3
January 14, 2024
A large store. Very competent staff, especially Ksenia. I advise you to contact us. He knows a lot about the store's products. She is especially competent in perfumery. I advise you to contact us.
See original · Русский
February 18, 2024
I want to share with future customers of this store, so that they would avoid it. I bought perfume water for 820 rubles and it is a fake. Durability, no matter where you apply it, lasts 2 hours and is very different from the original. Always carefully check the products by the Tank code when you buy. Mine doesn't break through anywhere and we can barely read it on the bottle!!!! A tank code is an individual number that contains all the information. Not the words of a lying salesman. The tank code is applied by beating off black or gold dots and is clearly readable, and not like mine by crowding as on a cheap fake. I'm already savvy now and I understand what I'm writing. And when I bought it in early January 2024, I could not even imagine that a store of this level violates the law and sells fakes under the guise of the original.
See original · Русский
1
1
November 7, 2024
The prices are super, the delivery is also cool, but in the evenings it is impossible to go in at all, the girls crowd on each other's heads
See original · Русский
1
January 1
I bought a gift for the new year, pleasant and high-quality customer service
See original · Русский
February 15, 2024
I want to write a review about the ZIA online store. I've never seen such horror.I made an order for express delivery, eventually paid for the delivery, and it was also postponed to the next day. Although the next day would be free. Divorce people for pennies. I corresponded with support for a very long time. I've accepted that the delivery will be for tomorrow. Before going to bed, I look, my order was canceled altogether. Without any comments. No order, no money. Damn terrible online service. The bottom is full. There is no better offline store. I came, took what I wanted, the girls are super, I went happy. Online lives by its own rules. A fraudulent delivery fee that does not exist day to day.
See original · Русский
3
2
April 17, 2024
the online service works disgusting. he does not save time, but spends it. The website shows the availability of the product. For some reason, this product is not available at checkout, but you can only find out about it by talking to the operator, whom you can contact by phone. However, you will have to listen to music for 5 minutes. because no matter what time of day you call, all operators are busy. There is a lot of pathos, 0 service
See original · Русский
2
1
April 15, 2024
People are constantly crowding, which greatly hinders the choice of a product. The ticket offices are located close to each other, which also contributes to the formation of a crowd. That's why I like to order on the website with delivery, there is more choice of cosmetics there than in the store itself.
See original · Русский
2
2
October 8, 2024
We made a purchase. Promised gifts 🎁 as a result 🤷♀️ one flavor sample. Nothing to worry about ! Yeah, and the cashiers are very slow.
See original · Русский
1
August 25, 2023
A story about toilet water with the smell of soap or about low-quality products in the store.
I am very dissatisfied with the quality of the products sold in the store.
I bought perfume on August 5, 2023 as a birthday present. At first, I chose the Nina Richie fragrance and was already going to the checkout when a consultant came up to me and offered to smell other perfumes and assured me that they were much better, I agreed, it was bvlgari rose goldea eau de toilette
The probe smelled good and I agreed to buy them instead of Nina Richie.
When the perfume was presented and opened on the birthday, on August 12, 2023, huge disappointments awaited everyone, the perfume smells like soap and there is no smell of toilet water at all. It is a pity that it is impossible to convey the smell here to complete the picture.
There is only one disorder and an unpleasant aftertaste left, I will not buy anything else in this store.
See original · Русский
3
May 28, 2023
A great perfume store. An incredible variety of cosmetics for every taste and purse. There is a system of discounts and bonuses. Attentive and courteous staff. I was satisfied.
See original · Русский
3
March 21, 2024
There is no worse site!!!!. It does not update what is in stock and what is not. That is, you add items to the cart and the payment does not go through. You're signing up for support. And the support service responds to you that some product from the basket has run out. You have another order and lo and behold, this product is also out of stock and you can only find out in support. I will cash out the certificate and will never contact this store again. I highly recommend it when ordering online!!!!
See original · Русский
2
2
July 31, 2023
Whenever I come to Minsk, the first thing I do is go to my favorite "Apple".the atmosphere in this store is unreal))) Everyone is friendly, everything can be tested))there is no such arrogant look as in Letual or Rive Gauche) there are always discounts, promotions. I always want to come back to you)) and to have more shops))
See original · Русский
3
November 20, 2023
A good assortment, a fairly large store - there are no questions about the physical point!
But there are very big claims with delivery, the order could not be delivered referring to the transport company by calling the transport company - we found out that such an order was not even received, after which the support froze for several days, after which they called back and sent the track number, still blaming the transport company...
See original · Русский
November 27, 2023
The review is extremely negative on the online store.When announcing various discounts and bonuses, it is extremely difficult to get goods!Be prepared that after spending time choosing a product and making a basket, you will not be able to pay, and you will lose time until the promotion ends!Correspondence with bots, a lot of recommendations from administrators, and I could not pay for the order!If you want to buy more than 1-2 goods, it is better to come to the store, there will be more chances.
See original · Русский
3
November 23, 2024
A great store, a huge selection for both women and men
See original · Русский
January 28, 2023
It would seem that everything your heart desires ... but not everything)
Cool store. Everything is nicely organized. The service is good. The girls are polite and try to help. The prices are good. At a discount, and in general, it is much cheaper to buy something that is a third more expensive from others.
See original · Русский
1
August 15, 2023
A huge store. It seemed to me that everything was there! The widest range of cosmetics, perfumes and care products! Prices range from the cheapest to the most expensive, premium class.
See original · Русский
1
1
May 9, 2022
A big wonderful store. A huge selection of cosmetics, perfumes. There are a lot of staff, they will always help and tell you. It is convenient to pre-order the product through the app and get a discount. Everyone gets a discount if they install the app.there are queues before the holiday, you could pack for free. There are many consultants, they are friendly. Everything is convenient and good.A wonderful store)
See original
3
March 24, 2024
How can I find out information about gift certificates without coming to the store? No way! No one is answering the phone. Even a chatbot in messengers responds once a day and then with general useless phrases. After completing a million quests, I received an answer on the second day in Yandex. direct from my work account, but from the store's Russian page. Why even claim that you have 24/7 support?! In fact, this is not true.
See original · Русский
4
1
October 2, 2023
A good store. For many positions, the best prices in Belarus. Unique products - saw the cream for 4000 euros:) I wonder if someone bought it. A paradise for pickups or just those who want new acquaintances. You won't see so many pretty girls even in a nightclub :)
See original · Русский
3
September 23, 2024
Victoria served at the checkout, very nice and polite, lifted the mood🥰🥰
See original · Русский
1
August 17, 2024
A good assortment, you can find a free consultant)
See original · Русский